Systems Administrator III

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Systems Administrator III 
Job Title: Systems Administrator III 
Agency: Health & Human Services Comm 
Department: Msging Coll Cellular Srvcs 
Posting Number: 9567 
Closing Date: 10/09/2025 
Posting Audience: Internal and External 
Occupational Category: Computer and Mathematical 
Salary Group: TEXAS-B-21 
Salary Range: $4,523.16 - $5,451.00 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework: Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 701 W 51ST ST 
Other Locations:  
MOS Codes: 0605,0670,0671,0679,2651,5974,6049,6694,8858,17C,17C0,17DX,17S,17SX,181X,182X,1B4X1,1D7X1,255A,255N 
255S,255Z,25B,25D,26A,26B,26Z,514A,5C0X1D,5C0X1N,5C0X1S,681X,682X,781X,782X,784X,CTI,CTM,CTT,CWT 
CYB10,CYB11,ISM,IT,ITS 
 

Brief Job description:

Carries out intermediate-level duties in managing enterprise technology environments. Operates under general oversight with reasonable flexibility to make decisions and apply problem-solving skills. May regularly collaborate with team members on tasks requiring higher-level expertise.  Key responsibilities include preserving the accuracy and protection of digital assets on user devices and servers using specialized tools. The role also involves building Technology-enabled processes to enhance operational efficiency. Additionally, the administrator reviews current operations to assess performance and design improved methods that increase throughput and streamline business processes.

Essential Job Functions (EJF)

Attends work on a regular and predictable schedule in accordance with agency-level Policy and performs duties as assigned.

 (25%) Responsible for supporting, implementing, testing, and maintaining the HHS MobileIron MDM, Apple Business Manager, and SentinelOne servers. Serves as Enterprise Admin backup, provides technical expertise, and understands the business process needs and program requirements. Analyzes new and existing features to determine how modifications and changes will impact the system and environment. Will serve as a technical expert responsible for working with non-technical and technical stakeholders to ensure clear and effective communication is maintained throughout. Defines and manages the roles and access privileges of individual users and devices to a variety of applications to prevent unauthorized access.

(20%) Coordinates and/or develops operational procedures, policies, technical support, troubleshooting, maintenance, and system administration. Provide problem resolution while making recommendations to resolve conflicts or escalations to guide a positive outcome for both IT and the programs. Works closely with the departments to ensure a successful experience throughout the entire process, including configuring and supporting cellular devices. Works in conjunction with the Deskside support staff and other outsourced vendors' technical staff to provide optimum customer service. Assists agency employees with mobility-related hardware/software functionality issues or works with the appropriate department to find a resolution.

(20%) Will assist the Enterprise Admin in analyzing new and existing features to determine how modifications and changes will impact the system. Will serve as a technical expert responsible for working with non-technical and technical stakeholders to ensure clear and effective communication is maintained throughout system enhancements and upgrades.

(15%) Ensures user needs are properly translated into system requirements and design. Manages, documents, analyzes, designs, validates, and implements systems using selected HHSC methodology and development tools.

(10%) participates in special projects and offers solutions to support operational standards and procedures. Provide guidance and solutions for all IT needs while addressing concerns and providing possible solutions to the IT Management chain.

(10%) Other duties as assigned.

Knowledge, Skills, and abilities required.

- A general understanding of iPhones, Androids, MIFI, Feature Phones, and other cellular devices

- Knowledge of Apple (iOS) and Android operating systems

- Basic understanding of Active Directory

- Knowledge of MobileIron or other mobile device management systems preferred

- Ability to organize and prioritize work

- Ability to work effectively with users and various IT teams

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously 

- Ability to work outside of normal business hours as needed                      

Licensure, Certification, or registration required.

N/A

Initial Screening Criteria:

Graduation from an accredited four-year college or university with coursework in computer science, management information systems, or a related field is preferred. Equivalent experience may be substituted year-for-year. 

General experience in systems administration work, required.

Two years of experience in Mobile Device troubleshooting, preferred.

Basic experience of Active Directory Users and computers, preferred.  

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.