Staff Services Officer

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Staff Services Officer 
Job Title: Staff Services Officer IV 
Agency: Health & Human Services Comm 
Department: POLICY & RULES OFFICE /SEPA 
Posting Number: 7267 
Closing Date: 08/01/2025 
Posting Audience: Internal and External 
Occupational Category: Business and Financial Operations 
Salary Group: TEXAS-B-20 
Salary Range: $4,263.16 - $5,000.00 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 10% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 701 W 51ST ST 
Other Locations:  
MOS Codes: 0147,0160,0161,0170,0171,0430,0431,0491,2102,3152,4801,4802,4803,4804,4810,4821,6607,8411,8412,8840 
8862,20C0,30C0,38FX,3F0X1,3F1X1,420A,42A,42B,42H,4A1X1,51C,60C0,63AX,63G0,63S0,641X,70C,70F,89A 
8A200,8U000,920A,920B,92A,92Z,FIN10,LSS,PERS,PS,SEI11,SEI15,WEPS,YN,YNS 
 

Brief Job Description:

The Staff Services Officer performs highly complex staff services in the areas of office management, business administration, Human Resources administration, and budget preparation within the Advisory Committee Coordination Office (ACCO). Under the general supervision of the ACCO Director and Associate Director, the Staff Services Officer has latitude for initiative and independent judgement.

Knowledge of agency programs, policies, procedures, and relevant regulations is necessary, along with an understanding of fiscal and budgeting techniques. Important skills include strong coordination, critical thinking, problem-solving, computer proficiency, and excellent written and verbal communication. The ability to interpret and apply agency policies and work independently on multiple tasks is also required.

Essential Job Functions (EJFs):

EJF 1.

Monitors and oversees the requests and assignments received in the ACCO Facilitation Services and Appointments mailboxes. Ensures inquiries and assignments are assigned quickly and have clear due dates to facilitate prioritization of work. Enters applications, assignments, and inquiries into a tracking log to support and track office work. Escalates issues as soon as practical to the Director and Associate Director as appropriate. Organizes meetings and schedules conference rooms as requested. Assists and supports Executive Council liaison with monthly meeting planning and preparation. Serves as liaison between staff and stakeholders in support of advisory entity meetings, stakeholder meetings, and public hearings. (30%)

EJF 2.

Assists the Director with personnel actions, purchasing functions, staff and executive council travel accounting, property management, and space planning. Handles new hire forms, workstation set ups, staff and executive council travel accounting. Assists with budget tracking. Creates and manages the online public comment registration forms necessary for all advisory committee meetings. After public comment registration has closed, sends necessary communications to registrations with instructions on how to join meetings to provide public comment and summary report of registrants to ACCO facilitation staff.  Develops and maintains the office’s organizational chart. Handles special administrative assignments. Develops ad-hoc administrative reports as needed.  May assist in gathering information for the office operational plan, quarterly performance measures, and quarterly business reports. (20%)

EJF 3.

Oversees the review and processing of executive communications, advisory committee applications, general committee correspondence, and administrative assignments. Assists the Director and agency staff with presentations, executive memorandums, ad-hoc reports, briefings, and white papers for executive management. Assists the Director and agency staff with legislative functions during session, including maintaining a legislative tracking log. May gather and assemble data and information to develop presentations and reports for leadership. Assists with legislative reports and material as assigned. (15%)

EJF 4.

Establishes, maintains, and improves tracking systems for monitoring and reporting status on all office assignments. Updates tracking log daily and generates a weekly tracking report to facilitate managing workload and issue identification and to ensure that timelines are met. Maintains the ACCO tracking log to track committee recommendations, member terms, committee liaisons, etc. (15%)

EJF 5.

Assists with special projects and conducts research as needed. Provides internal training to office staff on administrative processes. Provides basic technical support services to program and external stakeholders.  Oversees the maintenance of all pertinent records, files, and documents consistent with agency and department retention requirements. Serves as the records retention liaison. (10%)

EJF 6.

Assists with development of policies, procedures, and manuals for the department. Assists the Director and ACCO staff with writing and proofreading departmental policies and procedures; maintains and updates these manuals in accordance with relevant agency style guides. Attends meetings as requested. Represents ACCO as requested on projects and assignment related activities. Attends workgroup meetings. Updates and maintains the ACCO SharePoint and Intranet site and assists with advisory committee websites. May plan, assign, and/or supervise the work of others. Performs related work as assigned. (10%)

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

• Health and Human Services programs, policies, and procedures.
• Methods, principles, and practices of the agency.
• Office management procedures.
• Human resources policies and procedures.

Skill in:

• Writing and editing.
• Critical thinking.
• Process improvement.
• Establishing and maintaining a positive, professional, and knowledgeable attitude/behavior with members of the public (stakeholders) and agency staff.
• Working in a team environment.
• Providing excellent customer service.

Ability to:

• Use computer applications such as Windows, Outlook, Word, Excel, Teams, SharePoint, PowerPoint, Forms, and Adobe.
• Communicate effectively, clearly, and diplomatically, both verbally and in writing. This includes proper use of business English, grammar, spelling, and punctuation. This also includes following HHSC style guidelines. 
• Solve problems and achieve conflict resolution.
• Interpret guidelines, policies, and procedures.
• Gather, assemble, correlate, and analyze facts.
• Work well under pressure.
• Pay close attention to detail.
• Work independently.
• Plan, organize, prioritize, and complete diverse and complex assignments while meeting assigned deadlines.
• Analyze situations and make decisions and recommendations as needed to resolve work issues.
• Maintain and control files, forms, records, correspondence, and reports in accordance with retention policies.
• Work with confidential records/files/information.
• Maintain effective working relationships with ACCO and agency staff and external partners.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

• Experience with complex, executive level coordination and written communications.

• Experience in proofreading and style guide adherence.

• Experience in office management, workflow management, and stakeholder engagement.

• Preferred: Experience with HHS agency programs, policies, and procedures. 

• Preferred: Graduation from an accredited two-year college with an associate’s degree. Relevant professional experience may substitute for education on a one-to-one year basis.

Additional Information:

N/A

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.