Senior Instructional Developer

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Senior Instructional Developer 
Job Title: Project Manager III 
Agency: Health & Human Services Comm 
Department: CTD 
Posting Number: 10149 
Closing Date: 10/28/2025 
Posting Audience: Internal 
Occupational Category: Education Training and Library 
Salary Group: TEXAS-B-24 
Salary Range: $5,425.33 - $7,155.75 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 15% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 909 W 45TH ST #633 BLDG 3 
Other Locations:  
MOS Codes: 2611,8058,8060,8848,16KX,1D7X1,32EX,3D0X4,611X,612X,63A,63AX,641X,712X,8K000,BU,CE,EA,SEI16 
 
 
 

Brief Job Description:

The Health and Specialty Care System (HSCS) serves 23 facilities in Texas with over 18,000 employees who provide care to individuals with mental illness and intellectual disabilities. HSCS Competency, Training, and Development (CTD) is part of the Staff Support Services (SSS) team in the Business Operations Unit.

The HSCS CTD team supports facility CTD Departments by providing in-person, virtual, and hybrid training content as requested; managing publication of that training content on the hosting system; creating and maintaining instructor-led and computer-based training and curriculum; responding to inquiries; providing guidance based on state mandates and HHS/HSCS policies and procedures; keeping accurate and up-to-date materials and records; managing and reporting data; certifying facility instructors; and facilitating division-wide training programs.

As part of the HSCS CTD team, the Senior Instructional Developer will provide exceptional customer service to HSCS facilities by managing the iLEARN and System Training Solutions platform menus and course publications, collaborating with and mentoring internal and external instructional designers, and collaborating with Subject Matter Experts (SMEs) and other stakeholders to update, create, manage, and deliver eLearning courses. Responsibilities include ensuring online content is organized, regular maintenance checks are performed, and technical issues are quickly resolved. In addition to using knowledge of adult learning theory to create engaging and accessible computer-based training content for facility staff, the developer may be asked to design and present instructor led courses for the classroom. The ideal candidate will have advanced organizational and time management skills, strong written and oral communication, advanced problem-solving skills, advanced proficiency with software programs used for eLearning development and creation of interactive learning assets, and html coding experience. This individual values innovation, creativity, and continuous process improvement and thrives when working independently and as part of a team.

Samples of courses created using Articulate Storyline are required.

Essential Job Functions (EJFs):

Plans, revises, designs, and develops engaging, interactive, user-friendly computer-based training to meet identified objectives while using adult learning principles and eLearning best practices. This includes utilizing Adobe Creative Cloud (Photoshop, Illustrator, Premiere Pro, etc.) to design visual and interactive learning assets, develop multimedia content, and integrate assets into eLearning platforms. (30%)

Maintains eLearning course content files, updates html menus, and quickly responds to course file requests and publishing issues to ensure efficiency and smooth performance and course credit tracking functionality. (30%)

Collaborates with subject matter experts, team members, or other stakeholders as required to formulate learning objectives, draft or revise instructional content, assess training needs, or troubleshoot issues. (20%)

Serves as a mentor to other development team members and participates in evaluating training and curriculum to identify challenges and opportunities with a focus on continuous improvement. (10%)

Stays up to date on all laws, rules, policies, procedures, and best practices related to training and eLearning development. (10%) 

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

Adult learning principles and instructional design models.

eLearning theories and best practices.

File system structures, databases, and/or LMS/LRS functionality.

Skill in:

Using authoring tools, such as Adobe Captivate, Storyline, or similar, to create and publish interactive and engaging eLearning courses.

Using Adobe Creative cloud to design, develop, edit, and optimize multimedia assets for eLearning modules, including graphics, audio, and video for seamless integration into authoring tools.

Written and oral communication.

Organization and attention to detail.

Formulating learning objectives and creating engaging curriculum and training materials with content tailored to diverse audiences and learning styles.

Ability to:

Provide excellent customer service to HSCS leadership and facility staff.

Troubleshoot technical issues related to eLearning course publications, assets integrations, and course credit tracking.

Create and edit adult eLearning courses, resulting in visually appealing, engaging, interactive, and user-friendly content.

Manage multiple training projects simultaneously, meet deadlines, and adhere to project timelines.

Effectively work both independently and collaboratively as a member of the Competency, Training, and Development team.

Use HTML to create and edit webpages.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Graduation from an accredited four-year college or university with major coursework in instructional design, educational technology, or related field.

At least 5 years of recent experience as an instructional designer or content creator using authoring software, such as Adobe Captivate, Articulate 360, or similar.

Experience troubleshooting technical issues related to publication and tracking of eLearning courses.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.