STAP Manager

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Functional Title: STAP Manager 
Job Title: Manager III 
Agency: Health & Human Services Comm 
Department: STAP - Prgm Admin 
Posting Number: 10137 
Closing Date: 10/29/2025 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Group: TEXAS-B-24 
Salary Range: $5,425.33 - $8,886.16 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework: Eligible for Telework 
Travel:  
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 701 W 51ST ST 
Other Locations:  
MOS Codes: 0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX 
611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI15 
 
 

Brief Job Description:

The Specialized Telecommunications Assistance Program (STAP) Manager is hired by, is accountable and reports to the Director and performs complex (journey-level) managerial work administering the daily operations and activities of Deaf and Hard of Hearing Services (DHHS) Specialized Telecommunications Assistance Program (STAP). Work involves establishing goals and objectives; developing guidelines, procedures, rules, and regulations; developing schedules, priorities, and standards for achieving established goals; coordinating and evaluating business function, STAP activities; and monitoring budget expenditures. Plans, assigns, and supervises the work of others. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

Essential Job Functions:

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Program Functions (50%)

Manages activities of STAP staff; plans, assigns, and supervises the work of others; manages staff development plans and activities; provides technical guidance for STAP staff, stakeholders, clients, and the general community.

Program Monitoring (15%)

Oversees the preparation of management and productivity reports and studies; oversees special investigations, research studies, and internal audits; identifies areas of needed change and makes recommendations to improve operations; may manage the preparation, development, review, and revision of legislation.

Programming Goals (15%)

Establishes goals and objectives; develops and approves schedules, priorities, and standards for achieving goals; and manages evaluation activities; plans, implements, coordinates, monitors, and evaluates policies and procedures; and monitors compliance with rules, policies, procedures, regulation, and guidelines.

Program Planning (10%)

Develops and implements techniques for STAP activities; develops and evaluates budget requests, monitors budget expenditures, makes adjustments as necessary; and develops STAP rules, policies, procedures, guidelines, and regulations.

Program Support (10%)

Enters STAP applications into the STAP application database system; reviews and approves applications for voucher issuance, monitors certifier approvals and denials; audits applications for quality; establishes voucher categories and values; void vouchers and review for reissuance.

Registrations, Licensure Requirements or Certifications:

This position may require an applicant to obtain specialized certification as a Certified Texas Contract Manager (CTCM).

Knowledge Skills Abilities:    

Experience in the management of a services program. Graduation from an accredited four- year college or university with major course work in a field relevant to the assignment is generally preferred. Experience and education may be substituted for one another.

Knowledge of local, state, and federal laws and regulations; and of the principles and practices of public administration and management; of statistical analysis processes; of budget processes; of research techniques; of training techniques; and of program management processes and techniques.

Knowledge of assistive telecommunications technology for individuals who are deaf, hard of hearing, speech impaired or with other disabilities.

Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems; and in operating computers and applicable computer software.

Skill in writing professional reports and in making presentations.

Ability to manage business functions; to establish goals and objectives; to interpret rules, regulations, policies, and procedures; to devise solutions to administrative problems; to develop and evaluate administrative policies and procedures; to prepare reports; to communicate effectively; and to plan, assign, and supervise the work of others; to work effectively in teams.

Ability to respond to public inquires in a timely manner and provide information as need to communicate effectively in writing.

Ability to provide services to individuals who are deaf or hard of hearing or with other disabilities; to communicate using American Sign Language.

Initial Screening Criteria:

• Experience in leading teams and/or project management.

• Prior experience with assistive technology for individuals who are deaf, hard of hearing, speech impaired, or with other disabilities.

• Must be able to communicate effectively in American Sign Language as indicated on the application/resume.

Additional Information:

N/A

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.