Response Coordinator

Assists with the development of programs for grant applications. Coordinates the preparation, collection, analysis, and distribution of DBH-related response activities and data for agency and external stakeholder incident situation reports and federal grant applications.   

Other duties include participating and/or serving in a supporting role to meet the agency’s obligations during DBH preparedness, response, and recovery exercises and activities. Duties may be performed outside individual’s assigned work area and outside of normal working hours, including weekends and holidays, under stressful conditions and adverse weather conditions to support disaster preparedness, response, and recovery activities.  

This position may be required to deploy to communities impacted by disasters or mass violence incidents with little notice. 

Essential Job Functions: 

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

• Assists with the development and coordination of response activities following criminal incident and/or disasters.  Maintain accurate provider emergency contact information and deployment rosters and schedules and facilitate response meetings. May assist with After Action Reviews (AAR). Serves as general, institutional knowledge holder for response activities. Drafts and coordinates information and communications related to legislative responses and reports, public presentations, correspondence, and memoranda for internal and external representatives (40%)  

• Assists with the assessment, design, development and implementation of grants, DBH programming, policies, procedures and other operational standardization functions. Plans, develops, maintains policies and standard operating procedures related to the DBHC’s planning, response and recovery framework; Assists in the development of program metrics i.e. outputs, outcomes, key performance indicators; Measures program effectiveness and recommends and implements practice enhancements and process improvements. (30%)

• Deploys as a member of the HHSC BHS incident response team to a designated facility, disaster site, or federal, state, or local Emergency Operations Center or provider facility. Individual will deploy to assist with the coordination of DBH services at time of an incident or disaster with little to no notice.  Deployment will range for multiple days including nights, weekends and holidays. Serves as DBHC liaison and will coordinate DBH services provided by Local Mental Health/Behavioral Health Authority designated disaster personnel, potential state and local-level response entities.  Coordinates the preparation, collection, analysis, and distribution of DBH-related response activities e.g. SITREPS, STAR requests (20%)  

• Develops, prepares, reviews and delivers presentations, trainings, briefings, and reports to diverse audiences on DBH and incident/disaster response and short-term recovery related activities, issues, programs, projects, exercises, and/or grants and associated correspondence. (10%)
  
  This position must have the ability to travel 40% or as needed, with little to no notice, to accomplish program and agency mission. 

Registration or Licensure Requirements: 

 Current Driver’s License 

 Knowledge Skills Abilities: 

 Knowledge: 

• Knowledge of federal and state DBH planning, response and recovery programs and services. 

• Knowledge of program planning, implementation, and monitoring practices and procedures. 

• Knowledge of Trauma Informed Care and/or DBH early psychological interventions; including but not limited to Psychological First Aid, and critical incident stress management modalities. 

• Knowledge of adult learning protocols and experience delivering training to adult audiences. 

• Knowledge of the National Incident Management System and the Incident Command System. 

• Knowledge of the Federal Emergency Management Agency, the Substance Abuse and Mental Health Services Administration, Texas Division of Emergency Management, and Victims of Crime Act as it relates to DBH planning, response, and recovery. 

• Knowledge of the grant program development and implementation. 

 Skills: 

• Skills with Microsoft software, including Word, Excel, PowerPoint, and Access.  

• Skill with SharePoint and Visio preferred. 

• Skill in gathering, assembling, correlating, and analyzing data from multiple sources for inclusion in reports and/or grant applications. 

• Skill developing and writing business processes, policies, and procedures. 

• Skill developing contract statements of work and monitoring compliance with contract deliverables. 

• Skills in developing, preparing, reviewing and delivering presentations, trainings, briefings, and reports to diverse audiences on DBH, disaster response and immediate recovery-related issues, programs, projects, and/or grants and associated correspondence. 

 Abilities: 

• Ability to accurately perform duties under stressful conditions with strict deadlines and competing priorities. 

• Ability to work long hours, including weekends and holidays under stressful and tight deadlines in support of DBH response and recovery operations/activities. 

• Ability to communicate effectively with diverse audiences both orally and in writing. 

• Ability to develop and deliver trainings, briefings, and presentations to diverse audiences using Microsoft software including PowerPoint and Excel or similar programs.  

• Ability to use initiative to develop solutions to barriers or problems. 

• Ability to make independent and sound technical judgments and to analyze new situations when encountered. 

• Ability to create and maintain accurate records on multiple programs, projects, and grant documents. 

 Initial Selection Criteria: 

Graduation from an accredited four-year college or university with major course work in business, public administration or human services field administration plus, two (2) years of relevant work experience. Advanced degree preferred. Additional related work experience may substitute for the required education on a year-for-year basis.