Regional Director

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Brief Job Description:

Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services?

If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. AES is built upon its’ core values of respect, ownership, collaboration, and integrity with a goal of delivering best-in-class customer service to clients and stakeholders.

Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced, and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you.

We want you to join our team!

Under the direct supervision of the Access and Eligibility Services (AES), Director of State and Regional Operations, the Regional Director performs advanced (senior level) managerial work providing direction and guidance in strategic operations, organizing, implementing and directing the overall regional operations for Eligibility Services (ES) Field Operations Texas Works programs. Ensures the strategic vision and goals of the agency are met through proactive strategic leadership, direction and planning. Makes presentations, provides information to the Health and Human Services, state and federal agencies, and other organizations regarding ES programs and services. Directly supervises program managers and numerous support staff. Manages Texas Works eligibility programs to achieve program goals and objectives for the region and agency. Ensures execution of the Executive Commissioner's goals and compliance with regulations and Health and Human Services (HHS) standards. Coordinates support services with the Director for Regional Administrative Services (RAS), including purchasing, budget, records management, business services, etc. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.  This position may require up to 40% of travel.

Essential Job Functions (EJFs):

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Provides overall vision, leadership and strategic direction for the region.

Directs and assesses the evaluation of Eligibility Operations to ensure performance standards are met and implements or recommends improvements.

Develops, implements, and monitors strategic plans for improving operations and resolving ongoing problems or issues.

Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisals. 

Prepares management reports, analyzes information to keep management informed, and responds to issues.

Maintains effective communication with clients, regional or state office staff, community leaders, or public officials.

Submits and negotiates funding requests and monitors expenditures to conduct program operations within budget allocations.

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

• Local, state, and federal laws and regulations relevant to Access and Eligibility Services (AES) and Eligibility Operations (EO) program areas.
• Principles and practices of public administration and management.

Skill in:

• Managing program activities.
• Strategic planning and executing and evaluating complex programs, rules, regulations, policies and procedures.
• Managing multiple and competing priorities.
• Problem solving.
• Management of department resources.
• Leadership, communication and public speaking.
• Working collaboratively and cooperatively with diverse groups.

Ability to:

• Establish goals and objectives.
• Devise solutions to administrative problems.
• Testify at hearings.
• Plan, delegate assignments, and/or supervise the work of others.
• Develop, implement, communicate and lead an organizational vision which integrates key state and program goals, priorities, values and other factors.
• Promote and support creative thinking.
• Explain, advocate, express facts and ideas, and negotiate with individuals and groups, internally and externally.
• Build, establish and maintain effective working relationships and coalitions.
• Make timely and effective decisions and produce results through strategic planning and the implementation and evaluation of programs and policies.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

High School diploma or GED equivalent is required.

Graduation from accredited four-year college or university with a degree in Public Administration, Social Work, Psychology, Human Services, or Business Management, preferred.

A minimum of five (5) years’ experience in managing a SNAP, Medicaid, and/or Medicaid for the Elderly and People with Disabilities (MEPD), and/or Cash Assistance program/unit.

Current experience, within two (2) years, managing eligibility programs at the Program Manager level or higher with business units in multiple locations, preferred.

Experience using software applications such as Excel, other statistical software, Word, Access, HHSAS, and other financial applications to monitor, analyze, and track program performance.

Experience in managing personnel and dealing with conflict resolution.

Experience in handling multiple assignments/projects with competing deadlines.

Experience reviewing, analyzing, and investigating various activities or operations, making recommendations, and preparing reports.

Experience developing and evaluating policies and procedures.  

Application indicates the willingness to work beyond normal work hours of 8:00 AM – 5:00 PM. 

Application indicates the willingness to travel.

Additional Information:

Access and Eligibility Services Field Office normal hours of operation are Monday-Friday 8:00am to 5:00pm. Employees may be required to work overtime, as required by management, outside of normal hours of operation, which may include weekends.

Applicants may not have a history of substantiated fraudulent activity against HHSC or any program it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form