Records Analyst III

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Brief Job Description:

Would you thrive in an environment where you learn and grow personally and professionally all while helping make a positive impact on people’s lives? Do you appreciate being around others like yourself who are dependable, trustworthy, hard workers who believe in the value of teamwork? HSCS is dedicated to building an atmosphere where employees feel valued and supported while providing specialized care for Texans in need. HSCS is comprised of nine psychiatric hospitals, one youth residential treatment facility, and thirteen state supported living centers. The psychiatric hospitals are a hub of excellence for forensic mental health and complex psychiatric care, with all facilities accredited by The Joint Commission. They provide state-of-the-art treatment that is recovery-oriented and science-based. If providing hope and healing through compassionate, innovative, and individualized care interests you, we welcome your application for the position below.

The Records Analyst III (CRS Coordinator) performs routine tasks to assist the Director of Facility Information Management in the management of the client record system. The CRS Coordinator specializes in the creation of note templates, order groups, and coordinates with departments for any approved changes to the templates or order groups in the client record system by the Director or a hospital committee. The CRS Coordinator drafts training materials and may provide short in-person or virtual training of the client record system and provides basic technical support to end users. The CRS Coordinator proposes resolutions of problems identified in the client record system to the Director of Facility Information Management. The CRS Coordinator responds to calls and questions regarding the client record system from end users. The CRS Coordinator assists the Director of Facility Information Management in creating and preparing procedure documents for the client record system. The CRS Coordinator further specializes in the admission and discharge functions and requirements within the client record system. The CRS Coordinator works under moderate supervision of the Director of Facility Information Management with limited latitude for the use of initiative and independent judgment.

Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Essential Job Functions (EJFs):

Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.

System Support:  The CRS Coordinator participates in the implementation and maintenance of the client record system including creating note templates and order groups.

Technical Support: Provides and coordinates basic technical support for client record system users by responding to calls and questions from users regarding issues or problems in the system.

Training: Creates training materials for and provides short, basic training to client record system users, such as basic orientation to the system, navigation functions, and basic operation of forms.

Procedure materials: Assists the Director of Facility Information Management in the creation of client record system procedures and manuals. Creates information pamphlets. Ensures materials are updated and available throughout the facility.

Client Record System Access: Implements and maintains user roles and manages existing roles to ensure proper access levels to assessments, forms, and other options in the client record system.

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

Knowledge of computer databases.

Knowledge, or ability to gain knowledge, of agency programs, policies, and service delivery processes.

Skill in:

Skill in the use of computers and applicable software such as Microsoft Excel in conducting data searches.

Skill in critical thinking.

Ability to:

Ability to gather and review.

Ability to maintain accuracy and attention to detail.

Ability to prioritize work and meet deadlines.

Ability to communicate effectively both orally and in writing.

Registrations, Licensure Requirements or Certifications:

None

Initial Screening Criteria:

Graduation from an accredited four-year college or university with major coursework in data science, business analytics, computer science, computer information systems, management information systems, accounting, finance, mathematics, statistics, economics, or a related field; experience and education may be substituted for one another.

Experience working with client record systems.

Experience with common database software programs preferred.

Experience in writing SQL queries and generating reports preferred.

Additional Information:

Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aid, Medication Aide and Employee Misconduct, List of Excluded Individuals/Entities (LEIE). Males between the ages of 18-25 must be registered with the Selective Service.

All applicants must be at least 18 years of age to be considered for employment at a state-operated facility. Waco Center for Youth applicants must be 21 years of age.

Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours.

Compliance with HHSC immunization policy and state hospital operating procedures related to immunizations is required. According to the Centers for Disease Control and Prevention, healthcare workers are at significant risk for acquiring or transmitting hepatitis B, measles, mumps, rubella, varicella (chicken pox), tetanus, diphtheria, pertussis (whooping cough), and influenza. All these diseases are vaccine preventable. Vaccines may be provided. As a result, state hospital policy requires employees be vaccinated according to their level of contact with individuals. In the event you choose to not be immunized for the influenza virus, you may be required to wear a mask and take other protective measures.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.