Quality Assurance Manager

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Brief Job Description:

Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence. 

The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems. The centers provide campus-based direct services and supports at 13 centers located throughout the state. Learn About Our State Supported Living Centers

If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!

The State Supported Living Center (SSLC) Statewide Quality Assurance Manager (QAM), under the direction of the Director of Quality Improvement for State Supported Living Centers (SSLCs), is responsible for statewide quality assurance operations and planning, with extensive latitude for independent judgment relating to complex issues. Performs complex managerial work leading the daily operations of the statewide quality assurance program to include planning and establishing a quality assurance/quality improvement plan statewide. Oversees activities to ensure compliance with state and federal regulations and identifies the potential impact of program changes on the quality control system. Oversees the development, implementation and monitoring of statewide policies, guidelines, procedures, rules and regulations; establishes priorities, standards and measurement tools for determining progress in meeting Intermediate Care Facilities for Individuals with an Intellectual Disability or Related Conditions (ICF/IID) requirements and other rules and standards; and serves as a State Reviewer to assess the performance of SSLCs in quality assurance. Analyzes and evaluates program operations and procedures and presents recommendations for quality assurance revisions and improvements to the Director of Operations and Associate Commissioner for the State Supported Living Centers. Supervises the work of designated state office employees. Travels to SSLCs to conduct routine and ad hoc visits, about 20% of work time.

Essential Job Functions (EJFs):

Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.    

Performs complex managerial work leading the daily operations of the statewide quality assurance program, to include the oversight of quality assurance programs and operations at the State Supported Living Centers, to ensure agency vision related to quality assurance requirements is developed and implemented in an effective and efficient manner; this includes highly responsible and complex quality assurance monitoring, compliance functions related to ICF/IID standards and other external requirements.

Oversees, coordinates, and implements programs to meet statewide quality assurance department goals and objectives; monitors and evaluates SSLC programs and policies to ensure effective program implementation and service delivery; coordinates to ensure the SSLCs' compliance with applicable state and federal laws, regulations, and standards; and ensures that care and treatment is of high quality and protective of health and safety.

Serves as a member of the SSLC management team assisting the Director of Quality Improvement, Director of Operations, Associate Commissioner and agency executives in developing plans and activities. Supervises the work of designated state office employees including data analysts and program specialists. Hires, trains, and promotes personal and professional growth of the employees within the department so that a competent workforce is maintained. Ensures that all departmental staff are compliant in training per agency and facility standards. Conducts performance evaluations of assigned staff to give employees timely feedback on their performance and oversees staff development plans and activities. 

Oversees the development and implementation of a performance improvement system that responds to operational deficiencies and service concerns, manages and provides oversight for data analysis, policy/rules, ICF/IID requirements and records coordination. Ensures statewide data is collected and validated, and systems for data collection/database design are improved. Collaborates with, and oversees data analyst collaboration with, the SSLC data analysts to validate and correct datasets in the electronic records system and improve data integrity.

Serves as a State Reviewer, including review of documents, conducting on-site observations and interviews with SSLC staff and residents, use of designated monitoring tools, and preparing monitoring reports. Travel is required, approximately 20% of the time to conduct on-site reviews.

Participates on committees/workgroups designed to address issues related to quality assurance and enhancement of the SSLCs, and to ensure representation of the SSLC program. These include the statewide QAQI council and the mortality review committee.  Represents the department by making presentations, providing information, and responding to requests by legislators and other public officials as assigned.

Performs related work duties as assigned including but not limited to actively participating and/or serving in a supporting role to maintain the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.  

Knowledge, Skills and Abilities (KSAs):

Knowledge of agency policy/procedure and ICF/IID regulations and requirements.

Knowledge of quality assurance techniques and processes.

Knowledge of policy and rule development.

Knowledge of management tools, techniques, and processes.

Knowledge of the principles and practices of management of local, state, and federal laws and regulations relevant to ensuring quality services for people with intellectual and developmental disabilities.

Skill in planning, prioritizing, implementing, supervising, and evaluating the work of program and management support staff.

Skill in operating computers and applicable computer software.

Ability to analyze facts and ability to devise solutions to administrative problems, including budget administration.

Ability to understand data tracking systems and identify trends.

Ability to exercise independent judgment in assessing the urgency of situations and identifying actions needed for resolution.

Ability to exercise judgment and discretion in applying and interpreting policies and procedures.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Bachelor’s degree from an accredited college or university; and four (4) years of work experience in service delivery systems for persons with intellectual disabilities, quality assurance, or a combination of the two.

AND

Experience with the standards, applicable rules, and laws related to ICF/IIDs or other acute or long-term care settings.

Experience with ensuring quality services for persons with intellectual and developmental disabilities is preferred.

Experience leading and/or supervising employees is preferred.

Additional Information:

Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aide, Medication Aide and Employee Misconduct and HHS List of Excluded Individuals/Entities (LEIE).

Males between the ages of 18 – 25 must be registered with the Selective Service.

All State Supported Living Center Employees are subject to Random Drug Testing.

Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours. Must be willing to work weekends and holidays.

All applicants must be at least 18 years of age to be considered for employment at a state-operated facility.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.