Quality Assurance Health Informatics Specialist

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Quality Assurance Health Informatics Specialist 
Job Title: Health Informatics Spec IV 
Agency: Health & Human Services Comm 
Department: Quality Assurance 
Posting Number: 10652 
Closing Date: 11/07/2025 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Group: TEXAS-B-26 
Salary Range: $6,377.50 - $10,785.83 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework: Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 701 W 51ST ST 
Other Locations: Austin 
MOS Codes: 230X,41AX,70D 
 
 
 

Brief Job Description

The Texas Health and Human Services Commission (HHSC) Medicaid and CHIP Services (MCS) division seeks a highly qualified candidate to fill the position of Quality Assurance Health Informatics Specialist (Health Informatics Specialist IV). This position reports to the Director of Quality Assurance and works as part of the Quality Assurance team within Quality and Program Improvement to improve health outcomes for Texas Medicaid and CHIP members. This position manages staff and manages complex projects with extensive latitude for the use of initiative and independent judgment. The Health Informatics Specialist IV performs advanced consultative and technical work, including serving as a liaison between program areas, clinical staff, IT staff, and contractors to ensure the availability of multiple data sources and types needed for evaluating and reporting on the quality of care provided by contracted managed care organizations (MCOs) and Dental Maintenance Organizations (DMOs). 

MCS is driven by its mission to deliver quality, cost-effective services to Texans. This position makes a significant contribution to MCS’s mission by using data-driven evidence-based approaches to hold Medicaid and CHIP MCOs accountable, ensure access to high-quality care, and drive quality-based innovation. The ideal candidate thrives in an environment that emphasizes: teamwork to achieve goals, excellence through high professional standards and personal accountability, curiosity to continuously grow and learn, critical thinking for effective execution, and integrity to do things right even when what is right is not easy. 

Essential Job Functions:

(30%) Supports Quality Assurance initiatives by collaborating with staff and contractors from multiple areas of HHS to facilitate data exchanges needed to calculate quality measures to meet state and federal requirements. Resolve technical issues and challenges in data collection, exchange, accuracy and completeness. Provide consultative services and technical recommendations to MCOs on applicable topics and work with MCO staff to resolve technical and operational issues.

(30%) Identify and implement goals and strategies to obtain and integrate new data sources into existing systems and to improve the quality and completeness of data. Identify and coordinate with subject matter experts, researching data availability and quality, developing and testing measurement and analytics proofs of concept, and serving as a lead for special projects. Prepare reports, memos, presentations and other communications on quality measures and project statuses for a variety of stakeholders and leadership. Engage stakeholders to support goals and strategies. Work closely with other program areas within HHS, and associated vendors, to ensure operational processes and systems are coordinated.

(20%) Review and analyze quality performance information including technical reports, datasets, and analyses completed by Texas’s external quality review organization. Work with other areas of MCS and HHS to review and improve understanding of quality metrics and reports.

(10%) Plans, assigns, and supervises staff. Ensures that staff perform assigned tasks and meet deadlines. Conducts hiring and performance management and approves time and leave. Ensures that staff roles and responsibilities are clear to individual staff members and to other agency staff who interact with the team. Monitors performance issues and establishes corrective action and plans for improvement if needed.  

(10%) Work with other members of the Quality Assurance team to understand data needs for their projects and ensure those needs are met. Maintain Memorandums of Understanding, Data Use Agreements, Institutional Review Board approvals, and any other documents required to facilitate data use for quality improvement. Ensure confidentiality, security, and integrity of data.

Registrations, Licensure Requirements, or Certifications:

N/A

Knowledge, Skills, Abilities:

Knowledge of:

• State and federal laws, regulations, and processes regarding Medicaid managed care.
• Quality measurement
• Healthcare policy
• Data systems
• Interoperability
• Mathematical and/or statistical concepts
• Strategic planning, formulation, and execution.

Skill in:

• Leading teams
• Complex problem solving
• Critical thinking
• Project management
• Written and oral communication, including the ability to make public presentations and write technical information in an understandable format
• Planning and organization

Ability to:

• Communicate effectively with technical and non-technical audiences
• Understand complex systems and processes
• Direct, assign, and evaluate the work of others
• Get projects to completion despite barriers and unforeseen challenges
• Work collaboratively to accomplish objectives.
• Balance team and individual responsibilities.
• Work independently and operate effectively within established guidelines and timeframes. 
• Perform work with a high degree of attention to detail.
• Analyze data to identify trends, problems, and issues.
• Develop and interpret statistical data, charts, maps, and tables.
• Develop and evaluate policies and procedures. 
• Implement creative solutions to problems.
• Collaborate with multiple teams, work with people under pressure, resolve conflicts, and establish and maintain effective working relationships.

Initial Screening Criteria:

Graduation from an accredited four-year college or university with major coursework in health informatics, public health, epidemiology, health policy, health information sciences, or related field (related work experience may be substituted for educational requirement on a year-for-year basis). Masters degree preferred. Experience working with health data or systems, which may include (but is not limited to) data collection, data analysis, or interpretation of large and complex datasets.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.