Provider Enrollment Program Training and Development Specialist V

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Functional Title: Provider Enrollment Program Training and Development Specialist V 
Job Title: Training & Dev Specialist V 
Agency: Health & Human Services Comm 
Department: Prov Resol and Admin Appeals 
Posting Number: 10058 
Closing Date: 10/22/2025 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Group: TEXAS-B-23 
Salary Range: $5,098.66 - $8,304.83 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework:  
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 701 W 51ST ST 
Other Locations: Austin 
MOS Codes: 0233,0277,0306,0577,0877,0911,0913,0914,0916,0917,0918,0919,0930,0931,0932,0933,0951,1230,5977,6077 
6177,6877,7077,7277,7377,7537,7577,8077,8802,8803,11Z,120X,121X,18Z,19Z,35Z,38FX,3F2X1,47A,47C,47D 
47E,47F,47G,47H,47J,47K,47L,47M,47N,47P,47Q,47R,47S,47T,47U,47V,47W,57A,70H,74D,81C0,81L0,81T0,82A0 
83R0,86M0,8B000,8B100,8B200,8T000,8T100,9H000,PERS,PS,SEI20,YN 

Brief Job Description

The Texas Health and Human Services Commission (HHSC) Medicaid and CHIP Services Division (MCS) seeks a highly qualified candidate to fill the position of Training and Development Specialist V in the Provider Enrollment (PE) program.

The ideal candidate thrives in an environment that emphasizes: teamwork to achieve goals, excellence through high professional standards and personal accountability, curiosity to continuously grow and learn, critical thinking for effective execution, and integrity to do things right even when what is right is not easy.

Under the supervision of the Provider Enrollment Manager, the Training and Development Specialist V will perform highly advanced consultative and technical work related to PE policy training for program providers, contractors and state employees in a dynamic and fast-paced environment. The individual selected for this position will be a self-starter who can complete their assignments with minimal direction.

Work includes researching and interpreting program policies, contracts, procedures, rules, regulations, and guidance necessary for the development and delivery of PE policy training. The position may assist or lead monthly workgroups with stakeholders (i.e. program providers, state contractors, state employees, etc.), and will create and lead training presentations. The position may be required to perform in-person presentations on PE to external stakeholders which may require limited travel.

Essential Job Functions

Development and Maintenance of Training Materials – Uses Word, PowerPoint, Adobe Acrobat and other software to develop and maintain online and instructor-led curricula in accordance with professional adult learning principles. Training formats include but are not limited to computer-based training courses, live and recorded webinars, instructor-led training presentations, job aids. Writes and develops clear, accurate, and easy to understand training materials that can be used across a wide range of user skill levels. Tests training materials to ensure desired outcome will be achieved. Creates original training materials and learning activities designed to enable participants to attain learning objectives successfully. Tailors training sessions and materials to specific audiences based on the users' needs. Refines training materials based on user feedback and observations. Coordinates reviews of training materials with subject matter experts. Ensures training materials are accessible to people with disabilities in accordance with HHSC accessibility policies. Reviews and approves training material for external contractors. (25%)

Analysis of Program and User Needs – Researches and analyzes PE processes, policies, system requirements, and other program materials to obtain a full understanding of the program and identify relevant content for inclusion in training materials. Creates and administers training needs assessments and surveys to determine user knowledge base and areas of opportunity. Researches and interprets existing and planned policies, procedures, rules, and regulations to ensure training materials are current and accurate. Solicits user feedback through post-training surveys and direct user interactions. Identifies/defines user groups with unique training needs so training sessions and materials may be tailored accordingly. (25%)

Conduct Training Sessions – Conducts live and recorded PE training presentations to internal and external stakeholders via online and in-person formats. Plans, coordinates, and delivers PE training presentations. Prepares and delivers necessary training materials in advance of the presentation. May be required to travel to various locations throughout the state to conduct training. Coordinates the production of online and in-person training events with assistance from other team members ensuring full coverage of necessary support tasks such as note-taking, registration, coordinating Q&A session with subject matter experts, technical assistance (e.g. webinar facilitation, equipment setup for in-person trainings, etc.) and other activities. (15%)

Training Plan Development and Maintenance – Develops and maintains the PE training plan. Stays informed of program, regulatory, and user population changes and updates training strategy accordingly. Establishes long-term training goals and desired learning outcomes by analyzing user feedback, evaluating program materials (e.g. contract monitoring tools, project plans, and PE Policies), and consulting with other program areas. Solicits feedback from PE leadership to align training plan with strategic program goals. (15%)

Administers Learning Management Portal – Maintains up to date PE training content on the HHS Learning Management Portal per HHSC accessibility policies. Coordinates training schedules and registration for PE trainings.  (10%)

Reporting and Other Duties – Provides written and oral PE training data reports to management. Performs statistical analysis of training strengths and weaknesses. Analyzes training results based on stakeholder feedback and survey results. Reviews and provides recommendations on current department process and procedures. Works on other projects or duties as assigned. (10%)

Knowledge, Skills and Abilities

Knowledge of

• Medicaid or other government healthcare programs preferred.

Skill in

• presenting training to stakeholders through an in-person or virtual setting;
• Using Microsoft applications, including Outlook, Word, PowerPoint and Excel;
• Using Adobe Acrobat Professional;
• Verbal and written communication; and
• Using communication and collaboration software such as Teams, Zoom, GoToMeeting, etc.

Ability to

• Develop training materials;
• Effectively communicate to all levels of stakeholders;
• Establish and maintain strong working relationships with stakeholders;
• Work in a dynamic and fast-paced environment;
• Interpret statutes, state, and federal rules and regulations.

Licensure, Certification, or Registration

N/A

Initial Screening Criteria

Required

• Graduation from an accredited four-year college or university. Relevant experience may be substituted for the educational requirement on a year for year basis;
• At least three years of experience with the development and creation of training materials; and
• At least three years of experience with delivering training and presentations. 

Preferred:

• Experience with Medicaid or other healthcare related programs.
• Experience in drafting and editing forms, memos, correspondence, and other documents.

Additional Information

N/A

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.