Project Manager Team Lead

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Brief Job Description:

Project Manager IV performs complex (senior-level) project management work involving creating, developing, coordinating, implementing, and overseeing agency projects within the Project Management Office (PMO), in the Provider Finance Department (PFD). This position reports directly to the Manager of Business Operations.

This position involves close collaboration with team members and stakeholders to monitor progress, address challenges, and ensure that project goals align with organizational objectives. The Project Manager IV provides ongoing support to the Project Management Office staff, including ongoing support and consultation, continuous improvement strategies, assessment, and reporting methodologies. The role requires regular communication with stakeholders, management, and other departments within the organization. May assign and/or review the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Essential Job Functions (EJFs):

• Collaboration and Consultation (25%) Becomes a trusted subject matter expert within internal and external groups by building effective working relationships with program staff, develops an understanding of the business operations, performance measures and data capabilities, and providing consultation with programs to resolve problems, identify training needs, and discuss program effectiveness; facilitates meetings, researches, collects, organizes, analyzes, and prepares materials in response to requests from program staff, stakeholders, vendors, and leadership.  Plans and conducts advanced research on the agency’s projects, programs, and documents workflows and business processes.

• Project and Programmatic Leadership (25%) Manages projects and/or a program throughout its life cycle by defining goals, objectives, and controls. Manages the planning, including the development, implementation, and documentation of processes for specific projects or programs involving departmental or cross-functional teams focused on the delivery of new or existing projects, programs, operations, or service offerings.

• Stakeholder Engagement and Relationships (20%) Facilitates and maintains relationships between internal and external stakeholders, vendors, internal divisions/departments and senior management to achieve performance goals, contract compliance, customer satisfaction, and quality service delivery. Advises and negotiates with program staff and stakeholders to align project activities with objectives. Provides leadership with high-quality status reports to enhance coordination and efficiency.
• Quality Management and Continuous Improvement (20%) Participates in the development of plans and actions to meet the goals and objectives of the project including but not limited to: The development and implementation of the  policies, procedures, rules and guidelines affecting the overall functioning of PMO; Helps analyze, develop, and implement department policies, procedures, manuals, and standards and plans department activities in accordance with department objective and goals; trains, leads, assigns, reviews, and/or prioritizes the work of others.
• Strategic Planning (10%) Identifies program requirements and establishes methodology to measure the effectiveness of agency initiatives; identifies project gaps and proposes improvements or enhancements. Analyzes project legislation, operational plans, strategic plans, and best practices to help ensure project’s compliance with policies and procedures, statutes, and rules; and supports corrective action(s) as needed; determines trends, provides recommendations, and coordinates the resolution of departmental operational problems.

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

• Knowledge of Texas Health and Human Services Commission's programs and functions.
• Knowledge of Project Management frameworks.
• Knowledge in strategic planning, formulation, and execution.
• Knowledge of and ability to understand performance management and continuous improvement processes.

Skill in:

• Skill in operating personal computer and various software programs to include Word, Excel, PowerPoint, Planner, Visio, Forms, and Outlook.
• Skill in written and verbal communication, summarizing complex information, evaluating alternatives, and developing creative and workable solutions.
• Skill in interpersonal and relationship building, including the ability to collaborate among multiple parties, work with people under pressure, resolve conflicts, and establish and maintain effective working relationships.
• Skill in gathering, analyzing, and reporting program and operational performance data.
• Skill in managing personal workload, multiple and competing priorities, and adapt behaviors and work methods in response to new information, changing conditions, or unexpected obstacles.

Ability to:

• Ability to plan and facilitate effective meetings with diverse stakeholders.
• Ability to exercise sound judgment in making critical decisions; to communicate effectively; and to assign and/or supervise the work of others.
• Ability to utilize or ability to receive training to leverage design thinking methods and practices.
• Ability to utilize or receive training to leverage data analytics tools (MS Excel, MS Power Automate or Tableau).
• Ability to communicate effectively and present to executive leadership.

Registrations, Licensure Requirements or Certifications:

Certified Texas Contract Manager (CTCM), Lean Six Sigma green belt, or Project Management Professional (PMP) preferred, but not required.

Initial Screening Criteria:

A minimum of five years of cumulative experience in project management. Graduation from an accredited four-year college or university. Experience and education may be substituted for one another.   Preferred Qualifications:  Texas State Government project management experience, procurement experience, and/or, contract management experience.

Additional Information:

Must be legally authorized to work in the U.S. without sponsorship. HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work. In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. 

*Hybrid work environment, with a mandatory working once a week on-site. Policy subject to change.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form