Project Manager

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Brief Job Description:
Project Manager III, the Quality Management Projects Portfolio Manager performs highly advanced consultative and technical work, including developing methodology and performing data analysis to evaluate the performance of Mental Health and Substance Use Disorder contractors. Works under limited direction, with extensive latitude for the use of initiative and independent judgment. Duties include: manage initiatives that directly impact the flow of information within the Quality Management (QM) unit and coordinate projects to improve processes or resolve issues within  Behavioral Health Services. Reviews and analyzes data, including claims payment, utilization management, service delivery, and QM unit activity data. Assists in the evaluation of contractors’ operational performance and, as necessary, assists in the readiness review of contractors’ automated and operational procedures to ensure successful implementations and operations. Works with other areas of the Medical and Social Services Division and Behavioral Health Contract Operations Section to improve management controls and increase operational efficiency by developing internal monitoring methodology, policy and procedures, and analysis tools. Provides consultative services and technical recommendations to contractors on applicable topics and works with Mental Health and Substance Use Disorder Contract Management staff to resolve technical and operational issues. Works closely with other technical areas within HHSC Enterprise and associated vendors to ensure operational processes and systems are coordinated. Prepares reports and specialized projects and develops policy & procedure manuals. Represents QM on committees, workgroups and projects to ensure that oversight and quality improvement aspects of programs are effective and resolves operational problems. The QM Projects Portfolio Manager assists in ensuring that activities reflect management priorities. Prepares and coordinates reports and specialized projects. Represents Quality Management in interagency and intra- agency committees and workgroups.

Essential Job Functions (EJFs):

Effectively uses computer software for Quality Management, including Outlook, Word, PowerPoint, Excel, Visio, MS Project, Maintains portfolio of QM reviews and projects; and is responsible for the efficient and effective deployment of resources. 20%

Develops and implements effective methods for monitoring agency programs and service delivery for compliance and continuous quality improvement. 20%

Provides consultative services and technical assistance related to quality improvement processes. 15%

Facilitates cross-functional workgroups and ad-hoc teams. 15%

Identifies the need for, plans, develops, and oversees the implementation of optimization projects, programs, and quality management aspects of new departmental initiatives. 30%

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

Knowledge of effective management principles. Knowledge in project management theories and practices. Knowledge of related state and federal laws, regulations, policies, rules and requirements pertaining to behavioral health services. Knowledge of process improvement or quality assurance systems. Knowledge of Texas legislative process and public accountability systems. Knowledge of strategic planning, quality management and human resource management. Knowledge of the principles of leadership and how to effectively interact with various leadership styles. Skill in communication and public speaking.

Skill in:

Skill in managing multiple and competing priorities. Skill in identifying problems, evaluating alternatives, and implementing solutions. Skill in working collaboratively and cooperatively with diverse groups.

Ability to:

Ability to exercise sound judgment in making critical decisions. Ability to analyze complex information. Ability to develop plans to address identified issues. Ability to demonstrate negotiation and facilitation skills. Ability to communicate orally and in writing. Ability to plan, assign, and/or supervise the work of others. Ability to think creatively and support creative thinking in others. Ability to establish goals and objectives. Ability to manage, motivate and build effective work teams. Ability to make timely and effective decisions. Ability to interpret data and develop effective operating procedures. Ability to organize and present information effectively, both orally and in writing. Ability to evaluate reports comprehensively and accurately.

Registrations, Licensure Requirements or Certifications:

NA

Initial Screening Criteria:

At least three years of demonstrated experience in managing projects (either in quality management or behavioral health program areas), including projects requiring engagement of multiple business areas, is required.

Graduation from an accredited four-year college or university with a bachelor's degree, is required.

Additional Information:

This position is telework eligible. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business need. Travel to Austin may be required for meetings, trainings, and procurement of badge and equipment.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form