Program Support Manager IV

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Program Support Manager IV 
Job Title: Manager IV 
Agency: Health & Human Services Comm 
Department: CCL Residential HM Ops 
Posting Number: 10186 
Closing Date: 10/27/2025 
Posting Audience: Internal and External 
Occupational Category: Computer and Mathematical 
Salary Group: TEXAS-B-25 
Salary Range: $8,496.72 - $9,508.25 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework:  
Travel: Up to 15% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 701 W 51ST ST 
Other Locations:  
MOS Codes: 0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX 
611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI15 
 
 

Program Support Manager IV

Job Description:

Under the direction of the Child Care Regulation (CCR) Director of Policy, Rules, and Program Support, in the Regulatory Services Division (RSD), of the Texas Health and Human Services Commission (HHSC), the Program Support Manager IV performs highly complex (senior-level) managerial work administering the daily operations and activities of CCR’s Program Support team.

Work involves managing with an innovative mindset overseeing and guiding the planning, developing, coordinating, tracking and implementing continuous process improvement to support regulatory reform. This position will oversee CCR’s IT Program Support team (IT Liaisons, Project Managers) and all related business functions with a focus on CLASS involving collaboration with HHSC IT. The Program Support Manager will provide leadership support to the CCR Program Support Team for fulfilling all liaison IT deliverables. This includes overseeing the implementation of CLASS functionality enhancements, CLASS changes resulting from legislation and agency-wide initiatives involving CLASS functions. The Program Support Manager is responsible for modernizing, developing, and implementing processes that allow CCR to gain efficiency within their systems operations. The position will manage CCR’s high-profile projects to ensure long-term and short-term goals are met.

The Program Support Manager IV must possess and be capable of high-level, data-driven decision making, public speaking, emotional intelligence, and the ability to develop relationships with internal HHSC staff, providers, stakeholders, and community leaders. The position interacts routinely with CCR direct delivery staff, CCR state office staff, CCR and RSD senior leadership, HHSC executive leadership, HHSC legal staff, other HHSC divisions, other state agencies, and external stakeholders. This position also interacts with advocacy groups, elected officials, and legislative offices on behalf of the agency. The Program Support Manager works under limited supervision, with moderate latitude for the use of initiative and independent judgment.

Essential Job Functions (EJFs):
EJ1 Management of the Program Support Team: Oversees and manages daily operations and activities and provides leadership and direction of the CCR Program Support team. Oversee the implementation of changes in technology resulting from new legislation, new initiatives or improvement. Oversee and ensures timely responses to all requests by legislators, and other public officials. Manages and supervises the team with an innovative mindset providing clear objectives in planning, developing, coordinating, and implementing CLASS technology work, related to CCR. Manages the teams assigned workload and provides guidance and development opportunities improving staffs skill set. Provides oversight for tracking and monitoring progress. Maintains a solution focused mindset collaborating and working through challenges, meeting deadlines and achieving agency goals. (25%)

EJ2: Program Support Project Development: Manages, plans, assigns and reviews program technology projects from initiation through implementation. Oversee and monitor project timeline status and progress, sharing monthly updates and goals. Serves as an expert on program support and CLASS technology for CCR. Collaborates with HHSC IT. Leads and tracks the progress of multiple initiatives, ensures project accountability, and coordinates the planning of implementation. Develops and implements effective change techniques for evaluating agency programs, identifying the need for new programs or changing to existing programs. (25%)

EJ3 Project Management: Oversees and develops project schedules, develops agency cost estimates, responds to legislative inquiries, identifies legislative initiatives and exceptional items, develops implementation plans and provides solutions to technology challenges. Creates and oversees the status of the tracking log for projects related to CCR. Capable of high-level, data-driven decision making, public speaking, emotional intelligence, and the ability to develop relationships with the project team. (20%)

EJ4 Collaboration: Collaborates with internal and external stakeholders, such as leadership, agency staff, and staff from other state agencies to successfully build effective relationships while developing CCR policies and rules. Collaborates with other divisions within CCR to track, plan, and devise solutions for implementing legislation, policies, and rules in the CLASS system. Leads workgroups to address statewide initiatives and improvement activities, including facilitating workgroup discussions, and documenting information from these discussions to assist CCR in determining further revisions or enhancements. Remains current of current agency practices, assesses, and analyzes immediate and emerging needs, and provides technical expertise and consultation as needed. (20%)

EJ5: Communication: Oversees and manages the development of documents and communications for CCR staff, HHS leadership, providers, and stakeholders, and responds to media and stakeholder inquiries, and presentations to support meetings with senior and executive leadership. Prepares and delivers presentations on new and revised CLASS technology. (5%)

EJ6 Regulatory Compliance and Program Support: Through continuing education, maintains current knowledge of federal, state, and program standards, policy development, regulatory practices, health and safety, and related fields to support the vision for the program. Identifies and streamlines processes accordingly. Provides consultation and guidance to internal and external stakeholders. Performs related work as assigned and attends work on a regular and predictable schedule. (5%)

Knowledge, Skills and Abilities (KSAs):

• Knowledge of project management and AGILE practice.  
• Knowledge and experience in the CLASS and IMPACT system.  
• Knowledge and experience working with complex data.
• Knowledge of Texas legislative processes.
• Skilled in ability to effectively manage competing priorities.
• Skilled in organizational systems and/or tracking systems for successful project outcomes.
• Ability to gather, assemble, correlate, and analyze facts.
• Ability to think strategically and devise solutions to problems.
• Ability to prepare reports.
• Ability to interpret policies and procedures.
• Ability to communicate effectively verbally and in writing.
• Ability to work under stress of deadlines and competing priorities.
• Ability to serve in a lead role providing direction to others. 
• Ability to lead collaboratively and have crucial conversations while implementing process changes and improvements.
• Ability to travel statewide to lead projects (20%)

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Bachelor's degree from an accredited four-year college or university. Experience in project management and AGILE practice may be substituted for education on a year for year basis. 

Experience coordinating and implementing major technology projects using project management techniques and AGILE practice is preferred.

Additional Information:

N/A

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.