Program Specialist VI

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Functional Title: Program Specialist VI 
Job Title: Program Specialist VI 
Agency: Health & Human Services Comm 
Department: IDD Program Services Unit 
Posting Number: 10995 
Closing Date: 01/06/2026 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Group: TEXAS-B-23 
Salary Range: $5,098.66 - $6,701.75 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 701 W 51ST ST 
Other Locations:  
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS 
 
 
 

Brief Job Description:

As part of the IDD Services section, this position performs highly advanced (senior-level) work as a subject matter expert for services offered by LIDDAs. This position collaborates with internal divisions of HHSC to provide content knowledge on the provision of LIDDA services, including service coordination for the HCS, TxHmL, CFC, and General Revenue programs. The position provides consultative services and technical assistance to program staff, governmental agencies, community organizations, and the general public to resolve problems, identify training needs, and discuss program effectiveness. The position uses knowledge and experience related to the LIDDA performance contract, Texas Administrative Code rules, LIDDA handbooks, and applicable state and federal regulations. The position develops and revises training materials and provides training or presentations on assigned initiatives. The subject matter expert serves on cross-functional workgroups as a representative of IDD Services.

Essential Job Functions (EJFs):

Responds to complaints and inquiries from internal and external stakeholders received in the LIDDA Service Coordination shared mailbox and as assigned by the manager or deputy associate commissioner. Provides technical assistance to HHSC staff and other state agency staff, LIDDAs, and advocacy and provider groups regarding the IDD service delivery system, contractual requirements, program rules, and service delivery development. Monitors the LIDDA Service Coordination mailbox daily, collaborates with other program areas as needed, researches answers using TAC rules, HHSC handbooks, and the LIDDA performance contract, and responds within two to three business days. Enters summary of complaints and inquiries in HEART and closes out upon resolution. 40%

Provides advanced consultation as a subject matter expert in identified areas of LIDDA service provision, including service coordination and Community First Choice non-waiver. Assists in the development and refinement of policies and procedures for initiatives related to IDD services by lending subject matter expertise to internal workgroups revising TAC rules or handbooks and working directly with rule writers on the Program Services unit. Represents IDD Services in cross-functional workgroups implementing statewide changes in service delivery practices, requirements, or structures. For example, the subject matter expert participates in revisions to the HCS, TxHmL,CDS and CFC non-waiver rules, led by Medicaid and CHIP Services, and is expected to fully comprehend program nuances to ensure LIDDA responsibilities are described accurately. 30%

Has primary responsibility for Coordination 101, a five-module training for new service coordinators, including overseeing revisions and leading workgroups as needed. Processes and responds to inquiries and complaints related to the training, including keeping track of requested revisions in an Excel spreadsheet. Develops and maintains a timeline for completing revisions. Reviews HEART and collaborates with IDD Services and PASRR units unit to identify common issues that may necessitate targeted trainings for LIDDA staff. Leads the development of and revisions to additional trainings as assigned by the manager. Presents to LIDDA staff during monthly webinars as assigned. 15%

Provides targeted technical assistance to LIDDA leadership and service coordinators in response to concerns about their adherence to contract, rule, program handbook, or other HHSC policy requirements. Notifies the LIDDA in writing of the deficiency, cites the source of the requirement, and requests corrective action within a specified time frame. Collaborates with IDD Contracts Management Unit and follows approved protocol to address issues of noncompliance or under performance by LIDDAs. Provides support to LIDDA staff in problem-solving the concern and addressing causality factors. Performs special assignments regarding initiatives affecting LIDDAs and other duties as assigned. 15%

Knowledge, Skills and Abilities (KSAs):

Knowledge of the Texas state system for services and supports for people with IDD, especially the HCS and TxHmL waiver programs, Community First Choice, and service coordination. Knowledge of LIDDA roles and responsibilities and related state and federal laws, rules, policies, and requirements. Skill and ability to work with a wide variety of agencies, individuals, providers, and advocacy groups; analyze and solve problems; research and prepare reports; and organize and present information effectively. Strong written and verbal communication skills. Advanced computer skills, especially with programs such as Microsoft Office suite.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

• A minimum of two years of direct experience working with LIDDAs.
• Experience working directly or indirectly in the field of services for people with intellectual or developmental disabilities (IDD). 
• Experience with LIDDA's roles and responsibilities.

Preferred:

• Bachelor's degree from an accredited college or university.
• Experience working as a service coordinator or program manager at a LIDDA. 

Additional Information:

There will be an in-basket exercise as part of the interviewing process. 

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.