Program Coordinator (PS VI)

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Program Coordinator (PS VI) 
Job Title: Program Specialist VI 
Agency: Health & Human Services Comm 
Department: Prov Resol and Admin Appeals 
Posting Number: 10059 
Closing Date: 10/22/2025 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Group: TEXAS-B-23 
Salary Range: $5,098.66 - $8,304.83 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework:  
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 701 W 51ST ST 
Other Locations: Austin 
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS 
 
 
 

Brief Job Description

The Texas Health and Human Services Commission (HHSC) Medicaid CHIP Services (MCS) department seeks a highly qualified candidate to fill the position of Program Specialist VI (Program Coordinator) in the Provider Enrolment (PE) program.

The ideal candidate thrives in an environment that emphasizes: teamwork to achieve goals, excellence through high professional standards and personal accountability, curiosity to continuously grow and learn, critical thinking for effective execution, and integrity to do things right even when what is right is not easy.

Under the supervision of the Provider Enrollment Manager, the Program Specialist VI will serve as an PE liaison between Texas HHSC, state contractors and Medicaid providers to perform highly advanced consultative and technical work related to PE program policies and processes in a dynamic and fast-paced environment. Work includes

• Researching and interpreting program policies, procedures, rules, regulations, guidance, and standards as they relate to Medicaid provider enrollment.
• Providing technical assistance to program and PE staff, providers, and State Medicaid contractors.
• Responding to legislative and external inquiries and requests.
• Preparing complex written reports.
  Researching and resolving PE related provider complaints and escalations.
• Leading special projects.
• Performing legislative bill analysis. 
• Serving as a liaison and information conduit between PE and Medicaid providers.

Essential Job Functions: 

Provider Support – Assists the Provider Enrollment unit with PE related questions and complaints. Works with internal and external stakeholders, including contracted vendors, to research and disposition provider questions and complaints. (25%)

Liaison – Leads or represents PE in workgroups and meetings to disseminate information on PE policy and programmatic initiatives. Prepares agenda, facilitates discussions, and maintains effective working relationships with PE representatives. Coordinates with stakeholders on major initiatives including workgroups, technical changes, policy changes, and other major projects. Coordinates with other HHSC areas involved in managed care. Identifies operational, policy and technical impacts to PEs, shares information with stakeholders and coordinates to ensure successful implementation. Solicits feedback from internal and external stakeholders on proposed program and policy changes. (25%)

Technical Support - Provides technical assistance to program and PE staff, providers, and State Medicaid contractors. Serves as an expert on managed care policies and processes that affect PE; provides consultative support to other PE staff on PE policies and processes. Plans, researches, coordinates PE program policies and rules that affect other HHSC program areas. Recommends PE contract updates for PE. (15%)

Research and analysis – Interprets policies, procedures, rules, regulations and standards related to program to other program areas. Performs legislative bill analysis. Researches PE contracts and processes. (15%)

Communications – Responds to legislative and external inquiries and requests. Prepares complex written reports, presentations and other PE program deliverables. Presents program policy at meetings. Participates in other workgroup meetings. Communicates with industry stakeholder groups such as provider associations and health plan associations. Drafts guidance and notices to providers with program updates. (10%)

Special Projects - Leads and participates in operational projects affecting the unit. Coordinates with other program areas with minimal oversight. Serves as a lead team member providing direction to others. May train others. (10%)

Licensure, Certification, or Registration:

N/A

Knowledge, Skills and Abilities:

Knowledge of 

• Medicaid provider enrollment and other HHSC programs preferred

Skill in: 

• Developing accurate, clear, and succinct program policies;
• Analyzing, interpreting and evaluating laws, policies and procedures;
• Leading large workgroups and in making presentations;
• Using Microsoft Outlook, Word, and Excel;
• Verbal and written communication skills; and
• Using web-conferencing tools (GoToMeeting & Teams).

Ability to: 

• Establish and maintain strong working relationships with stakeholders;
• Work in a dynamic and fast-paced environment;
• Interpret statutes, state, and federal rules and regulations;
• Prepare complex written reports; and
• Review and analyze contract documents and complex data sets.

Initial Screening Criteria: 

Required:

• Graduation from an accredited four-year college or university. Relevant work experience may be substituted for educational requirement on a year for year basis; 
• Three years’ experience preferred researching, analyzing, developing and communicating policy to stakeholders; and
• Three years’ experience handling customer escalations.

Preferred: 

• Two years’ experience preferred working in the healthcare industry; and
• Three years’ experience preferred leading large workgroups or special projects or hosting webinars or virtual online meetings or events.

Additional Information

N/A

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.