Performance and Utilization Specialist

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The Program Specialist VI performs highly advanced consultative services involving the planning, development, and implementation of performance improvement and utilization management initiatives relating to program services. This role provides expert guidance to internal and external stakeholders, working with considerable latitude for initiative and independent judgment. Key responsibilities include monitoring system-wide data trends across Local Mental Health Authorities (LMHAs) and Local Behavioral Health Authorities (LBHAs), translating data into actionable insights and strategies, and collaborating with diverse stakeholders to optimize program performance and accountability. Additionally, the specialist conducts focused research and investigation, develops materials and strategies for effective communication with internal and external stakeholders, and prepares training and reference resources to enhance the efficiency and effectiveness of public mental health programs in Texas.

Reporting to the Director of Performance Improvement and Evaluation, the Program Specialist VI is part of a team focused on improving the core functions of the LMHAs, with a special focus on utilization management. By contributing to performance improvement plans and ensuring that mental health services are aligned with standards, the specialist plays a crucial role in aligning services with community needs and limited resources. The ideal candidate will have extensive experience in data and trend analysis, knowledge of the state’s mental health service system, strong communication and collaboration skills, and the ability to work autonomously with minimal direction and supervision.

This position is telework eligible. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business need.

Essential Job Functions (EJFs):

Develops and implements strategies for ongoing monitoring and assessment of performance and utilization data and identification of trends and issues to inform program management, compliance enforcement, and policy development.  Includes development of effective communication materials to share key data and insights with diverse stakeholders. Works with staff from across the department to develop and implement appropriate responses and interventions to ensure compliance with applicable requirements and optimize LMHA/LBHA performance and utilization management. (40%)

Provides high-level advice and counsel by interpreting policies, procedures, rules, regulations, and standards related to the program.  Includes research and investigation of highly technical and complex issues that may involve diverse teams and departments within the agency as well as external stakeholders.                                                                           (20%)

Assists with development, implementation, and documentation of performance measures, strategies, and tools for evaluating mental health programs and optimizing utilization management. May serve as the lead on the implementation and management of complex program initiatives. Performs focused studies of identified issues and problems and prepares reports of findings and recommendations. (20%)

Provides training and technical assistance to internal staff and external stakeholders related to the use of performance and utilization data and tools, including development of training materials and resources. (5%)

Facilitates meetings and communicates with external stakeholders regarding LMHA performance and utilization management. Consults with stakeholders to discuss program effectiveness, identify system-wide issues and training needs, and resolve problems. (5%)

Coordinates the collection, organization, analysis, and preparation of materials in response to requests for routine and ad-hoc information and reports. (5%)

Performs related work as assigned. (5%)

Knowledge, Skills and Abilities (KSAs):

[List the key KSAs, grouped by type.]

Knowledge of:

• Extensive knowledge of local, state, and federal laws related to mental health program areas.
• Expertise in public administration and program management, particularly within the mental health services sector.
• Advanced knowledge of program compliance and performance and utilization management.

Skill in:

• Highly skilled in using computers and applicable software for data analysis, report preparation, and program management.
• Strong analytical skills to gather, assemble, correlate, and interpret complex data.
• Strong report-writing skills for clear and concise communication of findings and recommendations.
• Excellent communication skills, both verbal and written.
• Collaboration and coordination skills to serve as a lead on complex collaborative projects.

Ability to:

• Ability to gather, assemble, correlate, and analyze facts to inform program decisions.
• Ability to investigate complex problems.   Capacity to devise and implement effective solutions to program-related problems.
• Capability to communicate complex information effectively.
• Proficiency in preparing detailed reports and presenting findings to various audiences.
• Ability to develop, evaluate, and interpret policies and procedures to ensure alignment with program goals.
• Ability to engage effectively with diverse stakeholders and coordinate complex collaborative projects.
• Proficiency in identifying and applying measures or indicators of program performance.
   

Registrations, Licensure Requirements or Certifications:

N/A
 

Initial Screening Criteria:

Experience in a field related to mental health programs, public administration, or performance management. Graduation from an accredited four-year college or university with major course-work in a field relevant to mental health programs, public administration, or performance management. Experience and education may be substituted for one another, with one year of job experience being equivalent to one year of college education.
 

Additional Information:

N/A

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.