PS VI - MCO Liaison

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Functional Title: PS VI - MCO Liaison 
Job Title: Program Specialist VI 
Agency: Health & Human Services Comm 
Department: Prov Resol and Admin Appeals 
Posting Number: 8492 
Closing Date: 09/08/2025 
Posting Audience: Internal and External 
Occupational Category: Business and Financial Operations 
Salary Group: TEXAS-B-23 
Salary Range: $5,098.66 - $8,304.83 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework:  
Travel: Up to 10% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 701 W 51ST ST 
Other Locations:  
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,86P0,88A0,88B0,8U000,OS,OSS,PERS,YN,YNS 
 
 
 

Brief Job Description:

The Texas Health and Human Services Commission (HHSC) Medicaid CHIP Services (MCS) department seeks a highly qualified candidate to fill the position of Program Specialist VI (MCO Liaison) in the Provider Enrollment (PE) unit. Healthcare providers who want to participate in Texas Medicaid must enroll in the program and periodically revalidate their enrollment. The PE unit oversees the policies, operations, and systems that support the provider enrollment process.

The ideal candidate thrives in an environment that emphasizes teamwork to achieve goals, excellence through high professional standards and personal accountability, curiosity to continuously grow and learn, critical thinking for effective execution, and integrity to do things right even when what is right is not easy.

Under the supervision of the Provider Enrollment Manager, the Program Specialist VI will serve as an PE liaison with managed care organizations (MCOs) and perform highly advanced consultative and technical work related to PE operational program policies and processes in a dynamic and fast-paced environment. Work includes researching and interpreting program policies, procedures, rules, regulations, guidance, and standards with respect to provider enrollment, credentialing, and managed care. Develops PE guidance and communications for MCOs. Recommends changes to MCO PE related contract requirements. Responsible for supporting the development of new PE policies and updating existing policies related to MCOs. Provides technical assistance to program and PE staff, providers, and state Medicaid contractors regarding PE and credentialing. Responds to legislative and external inquiries and requests. Prepares complex written reports. Researches and resolves PE related provider complaints involving MCOs. Leads the PE MCO workgroup as a subject matter expert on the PE program. Leads special projects. Performs legislative bill analysis. 

Essential Job Functions:

Liaison (30%) – Leads the PE MCO workgroup as a subject matter expert on PE policy and programmatic initiatives. Prepares agenda, facilitates discussions, and maintains effective working relationships with MCO representatives. Coordinates with MCOs on major initiatives including readiness reviews, technical changes, policy changes, and other major projects. Coordinates with other HHSC areas involved in managed care. Identifies operational, policy and technical impacts to MCOs, shares information with MCOs and coordinates to ensure successful implementation. Solicits feedback from MCOs on proposed PE and policy changes.

Research, Analysis and Policy Support (30%) – Interprets policies, procedures, rules, regulations and standards related to PE to other program areas. Performs legislative bill analysis. Researches MCO contracts and processes. Assists with development of PE policy as it relates to MCOs. Subject matter expert on PE MCO related policy. Analyzes state and federal legislative mandates to develop recommendations for policy changes. Updates the HHSC Uniform Managed Care Manual (UMCM) and Uniform Managed Care Contract (UMCC) with PE program and policy changes. Collaborates with other subject matter experts to align HHSC’s PE requirements with managed care credentialing requirements. Plans, researches, coordinates PE program policies and rules that affect other HHSC program areas.

Communications (10%) – Responds to legislative and external inquiries and requests. Prepares complex written reports, presentations and other PE program deliverables. Presents MCO program policy at meetings. Participates in other workgroup meetings. Communicates with industry stakeholder groups such as provider associations and health plan associations. Drafts guidance and notices to MCOs with program updates.

Technical Support and Oversight (10%) - Provides technical assistance to program and PE staff, providers, and state Medicaid contractor. Serves as expert on managed care policies and processes that affect provider enrollment; provides consultative support to other staff on MCO policies and processes. Recommends MCO contract updates for PE. Performs contract oversight of the state Medicaid contractor and MCOs with respect to provider enrollment. Leads projects involving multiple cross-functional stakeholders.

Special Projects (10%) - Leads and participates in operational projects affecting the unit. Coordinates with other program areas with minimal oversight. Serves as a lead team member providing direction to others. May train others. Other duties as assigned.

Complaints and Escalations (10%) – Assists the HHSC Agency with provider enrollment related complaints, escalations, and requests for information. Provides accurate, comprehensive and timely responses to escalations and complaints.

Licensure, Certification, or Registration:

None

Knowledge, Skills and Abilities:

Knowledge or experience with Medicaid provider enrollment or provider credentialing preferred.

Knowledge of Medicaid managed care.

Knowledge of Medicaid or other HHSC programs preferred.

Skill in developing accurate, clear, and succinct program policies.

Skill in analyzing, interpreting and evaluating laws, policies and procedures.

Skill in leading large workgroups and in making presentations.

Skill in using Microsoft Office applications.

Skill in verbal and written communication.

Proficient in web conferencing tools (i.e. GoToMeeting & Teams).

Ability to establish and maintain strong working relationships with stakeholders.

Ability to work in a dynamic and fast-paced environment.

Ability to interpret state and federal statutes, rules and regulations.

Ability to prepare complex written reports.

Ability to review and analyze contract documents and complex data sets.

Initial Screening Criteria:

• Graduation from an accredited four-year college or university with major course work in information technology, business administration, or a related field. Experience and education may be substituted on a year-for-year basis.
• One year of experience with customer escalations or customer relationship management.
• Preferred three years’ experience researching, analyzing, developing and communicating policy to stakeholders.
• Preferred three years’ experience analyzing state and/or federal statutes, rules and regulations.
• Preferred three years’ experience leading large workgroups or special projects.
• Preferred three years’ experience working with managed care organizations.
• Preferred experience with healthcare IT systems.
• Preferred experience with hosting webinars or virtual online meetings or events.

Additional Information:

1. Your application must be complete and contain all the requested information. Job histories must demonstrate how you meet the initial selection criteria at a minimum.

2. Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.

3. Interviews may be conducted online via Microsoft Teams. Applicants should have ability to meet using virtual meeting tools.

4. This position may be eligible for telework in accordance with the HHSC Telework Policies, which includes in-office attendance three days a week. Telework policies are subject to change.

5. Applicants selected for an interview will complete an in-basket exercise as part of the interview process.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.