Operations Manager

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Operations Manager 
Job Title: Management Analyst V 
Agency: Health & Human Services Comm 
Department: Governmnt&StakeholderRelations 
Posting Number: 9746 
Closing Date: 10/14/2025 
Posting Audience: Internal and External 
Occupational Category: Business and Financial Operations 
Salary Group: TEXAS-B-27 
Salary Range: $7,015.16 - $10,000.00 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework:  
Travel: Up to 15% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 4601 W GUADALUPE ST 
Other Locations:  
MOS Codes: 0510,0570,4502,4505,8016,8840,8852,8862,8870,11A,11Z,14FX,165X,171X,35PX,37A,37F,3N0X6,46A,612X,632X 
641X,70A,70D,70E,712X,732X,INF,IS,SEI13,SEI15,YN,YNS 
 
 

Brief Job Description:

The Operations Manager (Management Analyst V) reports to the Government & Stakeholder Relations Deputy Director. The Operations Manager performs highly advanced (senior-level) work and is responsible for ensuring the continuity of business operations for Government and Stakeholder Relations (GSR).

The Operations Manager oversees the implementation of special legislative projects and directs the oversight of two critical information technology systems administered by GSR.

This individual works under minimal supervision with extensive latitude for the use of initiative and independent judgment.

Essential Job Functions (EJFs):

Oversees, reviews, edits, prepares and finalizes presentations, briefing and legislative summary documents, and specialized research material for executive staff, legislative offices, committees, and public audiences. (25%)

Supports GSR leadership in coordinating, implementing and overseeing business objectives and special legislative projects. (25%)

Oversees administrative and operational functions and ensures continuity of daily operations for GSR. (25%)

Directs the oversight of Legislative Reports Track System and Legislative Tracking System. (15%)

Supports GSR as needed on legislative assignments and activities. This includes communicating and coordinating with other agency staff and GSR leadership on legislative and policy issues and responding to or facilitating the response to inquiries and requests for information from legislators, government officials, and stakeholders. (10%)

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

• The State of Texas legislative process.
• HHSC structure and programs.
• Other Article II agencies.
• Reading, analyzing and synthesizing complex policy reports and data.

Skill in:

• Managing multiple and competing priorities.
• Communicating effectively, verbally and in writing, with all levels of agency staff, stakeholders, and legislative members and their staff, with an emphasis on precision, sensitivity, and diplomacy.
• Problem solving.

Ability to:

• Implement and use new technology and work processes to enhance decision making.
• Explain and express facts and ideas and negotiate with individuals and groups, internally and externally and to build, establish, and maintain effective working relationships.
• Analyze various issues across different agency program areas.
• Work under pressure and meet close deadlines.
• Communicate effectively and to provide guidance to others.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

• Graduation from four-year college or university major coursework in political science, public administration, or relevant field is generally preferred. A graduate/law degree is preferred.
• Professional experience may substitute for education, but education may not substitute for professional experience on a year for year basis.
• Experience includes five years as a Texas legislative staffer with an emphasis on issues related to health and human services.
• Three years of previous management experience.
• Experience in government relations or similar position at another government agency with a focus on health care policy preferred.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.