OADRC Systems Analyst

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The Texas Health and Human Services Commission (HHSC) Community Services (CS) division is seeking a highly qualified candidate for the position of Systems Analyst V. This role reports directly to the Director of the Office of Aging and Disability Resource Centers (OADRC) and involves advanced computer systems analysis to support Texas' twenty-eight Aging and Disability Resource Centers (ADRCs).

The Systems Analyst V will be crucial in designing, configuring, and deploying new program systems to meet OADRC's needs. This position also includes providing ongoing support to system users, troubleshooting issues, and conducting data analysis to identify trends and insights. The analyst will collaborate closely with cross-functional teams, including HHSC Information Technology and Community Services Operations Support, data providers, and local ADRC providers, to ensure seamless integration and optimization of data systems.

This role provides stakeholders with technical solutions to support reporting and analytical initiatives. The Systems Analyst analyzes data and consults with agency leadership on technology and emerging applications. Responsibilities also include selecting data management tools or applications and developing standards, usage guidelines, and procedures for these tools.

Moreover, the Systems Analyst will recommend changes to internal policies and procedures. The analyst will produce clear and comprehensive technical reports presenting findings, identifying alternatives, recommending process improvements, and outlining solutions for monitoring and implementing data quality.

The ideal candidate will thrive in a team-oriented environment emphasizing excellence through high professional standards, personal accountability, and critical thinking. The Systems Analyst V should have a proven track record of working collaboratively to achieve results, addressing specific challenges, introducing innovative solutions to complex problems, and leading effectively in a fast-paced, demanding work environment. The selected candidate must be a critical thinker adept at asking the right questions to obtain essential information and influence decisions.

The OADRC Systems Analyst is a lead role and may oversee staff.

This position is eligible for telework consistent with HHSC telework policy, which is subject to change. Employees may be required to work in the office one or more days a week. The person selected for this position must have internet access to work from home.

Essential Job Functions
Support the implementation of cloud-based SaaS solutions and assume responsibility for ongoing systems maintenance for the ADRC program in collaboration with HHSC Information Technology and CS Operations Support. This includes comprehensive planning, data assessment, cleansing, and mapping to ensure compatibility with the new system. The Systems Analyst V will design and implement workflows that provide a seamless transition and optimal functionality of the latest systems. This position will also document all phases of the migration process, engage with various stakeholders for requirements gathering, and ensure clear communication throughout the Software Development Life Cycle. (25%)

    
Facilitate ADRC providers' transition to the new systems by providing strategic oversight and support post-migration. This includes training end-users, preparing comprehensive system documentation, user guides, and frequently asked questions, and recommending strategies for optimizing system performance based on feedback and performance metrics. The Systems Analyst will be the subject matter expert for ongoing post-implementation training and system monitoring. (25%)

Provide status reports on enhancement activities and resolve issues impacting the system. Notify the OADRC Director about critical issues that affect the system's ability to deliver metrics as intended. Attend regular status meetings to update team members—such as developers, business analysts, database administrators, and project managers—on the progress of assigned work. Regularly update assignments using a ticketing system to facilitate information sharing among project team members. Communicate system functionality, data collection processes, and other technical issues to technical and non-technical staff via email, telephone, and formal presentations as needed. The audiences for these communications include internal business groups and external entities, such as government organizations and contracted service providers. (25%)

Performs necessary testing of assigned programs, including generating test data, writing test scripts/execution sequences, examining test results, debugging detected errors, etc. Uses current software development methods/techniques and established development standards (which include testing standards) to ensure the quality and maintainability of applications. (10%)

Ensures that design complies with HHSC standards. This task also involves validating and auditing processes to maintain data integrity post-migration. (5%)

Work effectively with OADRC team members to achieve project goals and build strong relationships with stakeholders to foster collaboration and trust. (5%)

Other related work as assigned, including participation in emergency and disaster responses. (5%)

Knowledge Skills Abilities:

• Knowledge of and experience with technical solutions and development for planning, reporting, analysis, and implementation.
• Knowledge of data quality and integrity processes.
• Knowledge of and experience with SQL and other query languages.
• Knowledge of and experience with database management tools.
• Knowledge of relational databases and database development best practices.
• Knowledge of data processing practices and theory.
• Skill in extracting, organizing, quality checking, and managing datasets.
• Skill in using Extract, Transform, and Load tools.
• Skill in researching and troubleshooting data issues and solving complex problems.
• Ability to work with diverse groups
• Ability to analyze systems, procedures, and problems to develop solutions.
• Ability to perform detailed work accurately.
• Ability to learn and apply new technology.
• Ability to demonstrate strong written and verbal communication skills.
• Ability to craft and maintain concise technical documentation and reports and to make oral presentations to various technical and non-technical audiences.
• Ability to work both independently and in a team environment.
• Ability to be flexible and creative with data demands.
• Ability to be flexible and handle multiple priorities.
• Ability to exercise independent judgment and show initiative.  

Registration Or Licensure Requirements

• Certified Information Systems Auditor® (CISA®) preferred
• Information Technology Infrastructure Library (ITIL) certification or related certification preferred 
• Scrum Certification preferred 

Initial Selection Criteria

• A bachelor's degree or higher in a technology-related field is generally preferred. May substitute direct work experience in a technical field on a year-for-year basis in lieu of education for up to four years.
• Five years of experience implementing Cloud-Based SaaS solutions within Amazon Web Services (AWS), Microsoft Azure, or other cloud services providers.
• Experience modeling business processes preferred.
• Experience with architecting systems and implementing data governance standards is preferred.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form