Network Specialist II

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Installs, updates and configures operating systems for internal agency customers within established timeframes. Supports onboarding, moves and transfers. Creates accounts, installs hardware and software and resolves issues. Provides coordination and technical supervision of telecommunication projects and implementation.Assists in maintaining the operating system and security software on the network. Assists in on-site activity of contracted services and addresses server issues.

Essential Job Functions (EJFs):

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
1.Monitor’s service and problem ticket queue in order to assign, respond and resolve tickets within established SLA timeframes Daily.Daily monitoring of service and problem tickets in order to respond and resolve tickets within established SLA timeframes. Install, update and configure Operating System and all supported software applications (desktops, notebooks and mobile devices) and network equipment including asset management activities. Image workstations.(30%)

2. Support staff onboarding, move, transfer, and terminations. Creation of and/or responding to helpdesk tickets. Provides OJT and mentoring to entry level IT staff. Installs, tests, and maintains network hardware and software and infrastructure. Maintains network support software and analyzes user support statistics, and recommends appropriate measures. Coordinates office move activities with third party vendors. Maintains the network's physical and logical structures, including network connections. (25%)

3. Assists in maintaining the operating system and security software utilized on the network, including the addition of new users to the network and establishment of rights and privileges. Assist in on-site activity in support of contracted service issues. Assists in maintaining the local area network or wide area network, cable and hub/switch installations, inventories. Creates folders on server and sets permissions. Performs and/or monitor third party procedures for backup, recovery, and archival of files stored on the network. Coordinate, schedule, and/or complete telecommunication device and feature installations. Conducts product evaluations of upgraded or new hardware and software identifying strengths, weaknesses, and potential benefits to the agency; and recommends enhancements to network facilities. (25%)

4. Adds/removes users to\from groups to accommodate new users or supervisor requests for access Provide technical supervision of implementation of telecommunications projects affecting the regions. Position would be involved with telecommunication vendors, other agency telecom staff when installing circuits, phone devices, routers, cabling office or new offices to make sure work orders are completed successfully by the vendor. Prepares and analyzes statistics on network utilization and availability. Address server issues as needed. Manages performance tuning and capacity planning activities to enhance the performance of the network resources. (15%)

5. Other duties as assigned. (Note: For DSHS positions this includes but is not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.)(5%)

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

Personal computer hardware and software

Network operating systems and security software

SCCM (System Center Configuration Manager)

Service Level Agreements

Troubleshooting and repairing IT related hardware and software

Skill in:

Verbal and written communication

Installing and maintaining Windows Operating systems, Active Directory, and Microsoft Office Suites

Ability to:

Translate technical and industry terms into non-technical language for training and orientation

Recognize, analyze, and resolve network problems

Organize and prioritize work

Work in a team environment, as well as to recognize technical limitations and seek competent assistance when needed

Move computer/telecommunications equipment

Work more than 8-5, M-F

Adhere to HHS Guiding Principles, Code of Ethics, and Universal Expectation for Personal Responsibility

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Experience in supporting Microsoft Windows desktop Operating System in a local or wide area network environment.

Experience working in a trouble ticket resolution environment, such as Remedy.

Experience in Active Directory.

Experience providing desktop support.

Additional Information:

N/A

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.