Network Engineer
AUSTIN, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: Network Engineer
Job Title: Network Specialist V
Agency: Health & Human Services Comm
Department: Network Srvcs
Posting Number: 9515
Closing Date: 10/14/2025
Posting Audience: Internal and External
Occupational Category: Computer and Mathematical
Salary Group: TEXAS-B-25
Salary Range: $5,798.00 - $9,500.00
Pay Frequency: Monthly
Shift: Day
Additional Shift:
Telework: Not Eligible for Telework
Travel: Up to 15%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 701 W 51ST ST
Other Locations: Austin
MOS Codes: 0605,0620,0630,0631,0639,0670,0699,0784,1721,1723,1799,2611,2659,5974,6694,17C,17C0,17DX,17S,17SX
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5COX1D,5C0X1N,5C0X1S,681X,682X,781X,782X,CTI,CTM,CTT,CWT,CYB10,CYB11,ET,ISM,IT,ITS
Job Description - Network Specialist V This position works within the HHS Enterprise Network Operations organization and is responsible for working with a team to administer the HHS wide area network (WAN) and/or local area networks (LAN's) and WiFi Solutions (WLAN) and VoIP. Work involves managing the activities, methods, procedures, and tools that pertain to the operation, administration, maintenance, and provisioning of the Enterprise Wide Area Network. Functions of this position include assisting in the monitoring and maintenance of the networks. Responsible for monitoring and reporting changes to the enterprise WAN, LAN, WLAN, VoIP, while ensuring that change management requirements are satisfied. Position will be utilizing network management tools such, SolarWinds, Cisco DNAC, Infoblox, Cisco ISE, Wireshark, or similar such solutions. Works with internal team, customers, and vendors/contractors to ensure that equipment is installed and configured corrrectly. This role will be part of an expanding team that will ultimately support over 67,000 Health and Human Services workers and staff at over 350 remote locations across Texas.
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Essential Job Functions: Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. (35%) Works with internal/external customers and/or agencies to provide WAN/LAN/Wi-fi related hardware and software installation and support. (15%) Monitors existing network and system procedures for efficiency and effectiveness. Makes recommendations for efficiency and potential areas of network optimization. (15%) Maintains performance monitoring and alerting through the use of enterprise management tools. Alerts management and other IT groups when sensitive issues arise or a major problem is suspected. (15%)
Maintains critical IP-based infrastructure services such as Dynamic Host Configuration Protocol (DHCP), Network Time Protocol (NTP), and Domain Name System (DNS). Supports IP Address Management (IPAM) system and support tools. (10%) Administers network software and hardware in accordance with industry best practice security standards and configuration management methodologies. (10%) Knowledge Skills Abilities: Documents operational and project material to be used by front line support personnel. Communicates network related activities to technology and business areas include root cause analysis and agency change control. |
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Demonstrated ability to interact positively and constructively with customers. - Excellent oral and written communication skills to share findings in an understandable and actionable manner, demonstrated with internal groups, partners, and customers. - An ability to handle multiple competing priorities. - Capable of turning ambiguous problems into clear information. - A firm understanding of the concepts of confidentiality, integrity, and availability, and experience and ability to apply these concepts to the operational components of the HHS Enterprise Network. - Ability to adapt in a fast-paced environment. - Experience working with WAN design, implementation, and support in accordance with established Change Management procedures and in compliance with SLA's. - Ability to manage and ensure optimal operation of all network hardware, equipment, and solutions including routers, switches, firewall, etc. from Cisco and other major hardware vendors. - Establish root cause of issues by engaging other internal/external entities. - Ability to utilize available troubleshooting tools, including network packet captures, monitoring devices, log files, and customer input in order to ensure effective resolution of issues. - Develop technical solutions for resolving complex information technology networking needs or problems. - Experience in the use of Remedy/Helix for ITSM activities including incident, change, and configuration management in a manner consistent with HHS enterprise policies in these areas. - In-depth knowledge of support and best practices for enterprise network monitoring tools such as the Solarwinds suite, the CA suite, or Nagios. |
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Registrations, License Requirements, or Certifications
Initial Screening Criteria At least 3 years employment supporting network infrastructure (preferred). Experience of Trouble Ticketing System(Remedy, ServiceNow, etc...) Graduation from an accredited four-year college or university with major coursework in computer science, management information systems, or a related field is generally preferred. Education and experience may be substituted for one another on a year-for-year basis. Proficient in MS Office products(Excel, Word, and Powerpoint |
Additional Information
N/A
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Active Duty, Military, Reservists, Guardsmen, and Veterans:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations:
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks and Work Eligibility:
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer:
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Nearest Major Market: Austin