Manager V

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Manager V 
Job Title: Manager V 
Agency: Health & Human Services Comm 
Department: SSLC Facilities Sprt HHSC 
Posting Number: 12378 
Closing Date: 03/31/2026 
Posting Audience: Internal and External 
Occupational Category: Computer and Mathematical 
Salary Group: TEXAS-B-26 
Salary Range: $6,377.50 - $10,785.83 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework:  
Travel:  
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 701 W 51ST ST 
Other Locations:  
MOS Codes: 0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX 
611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI15 
 
 

The Manager V role reports to the Director of Health and Specialty care systems Applications. This position performs advanced (senior-level) managerial work administering the daily operations and activities related to the maintenance and support of applications in the HSCS Applications portfolio area within the IT Application Services department.  Provides leadership and supervision essential to ensuring efficient and effective application delivery services for the portfolio area. Supervises technical and professional staff within this group to ensure effective delivery and ongoing support of Information Technology (IT) services to customers.

Work involves cross-organizational collaboration, development of processes, assure technical solutions and services are compliant with HHS standards for customer service, development, architecture, security and project management.

Oversees and/or manages projects that implement solutions for customers in this area. Works closely with customers to help determine customer needs and priorities. Plans projects and individual work assignments to implement solutions to those needs and to ensure that priorities are met. Responsible for ensuring projects deliver automation products that correctly satisfy customer needs. Responsible for ensuring correct operation of application software within this area. Works with other members of the IT Section to develop, deploy, and continuously improve common software development and maintenance practices and procedures. Uses Service Delivery Plan process and maintains quarterly work plans, including scheduling, resources allocation, and estimates. Ensures compliance with Department and State Human Resource (HR) policy and work rules. Ensures compliance with HHSC policy and plans. 

This position is classified as a full-time position (40 hours a week). Work outside of regular hours may be required. Travel to other work location may be required. Performs other duties as assigned. 

Selected candidate must work onsite from an HHS office located in Austin, Texas designated by the hiring manager. 

Essential Job Functions (EJFs):

1. Provides leadership and supervision essential to ensuring efficient and effective applications development services for HHSC customers. Supervises the overall planning, implementation, coordination, and evaluation of services in the assigned IT portfolio area. Responsibilities include meeting established goals, ensuring work plans and schedules are in place and properly executed, organizing the work based upon best practices, and overseeing day-to-day operations so that activities are completed on time, within budget, and within scope and quality requirements. Managing the daily operations and activities related to the maintenance and support of applications within the IT Application Services portfolio area. Works closely with customers, and vendors as needed, to help determine customer needs and priorities. Supervises technical and professional staff within this group to ensure effective delivery and ongoing support of Information Technology (IT) services to customers. Monitors the resolution of software production issues. Ensure application security by enforcing and ensuring security requirements are met. Provide input on budget, staff allocations and recommendations for effective use of resources, including legislative requests. 30%
2. Provide support to ensure technical solutions and services are compliant with HHS standards for customer service, development, architecture, security and project management. Provide and coordinate technical solutions by collaborating with technical teams, other IT partners, such as the data center, IT security, IT Contracts, IT Business Operations, vendors, etc. to support applications and projects. Supervises team leaders, technical dev team or highly complex projects that require coordinating, planning, and scheduling during project development and implementation stages. Oversight of project teams responsible for large complex in-house and vendor developed applications, that require intra-agency and/or inter-agency collaboration. Supervises and oversees day-to-day operations so that projects are completed on time, within budget, and within scope and quality requirements. Works with financial analyst to oversee and approve budget expenditures and implement budgetary adjustments. 25%
3. Assists leadership with HHS System consolidation. Assists with research and contract management for using outsourced services, including the development of RFP’s, the evaluation of bids, and provides recommendations. Assists with vendor management and provides performance reporting. Assists Director with the consolidation of services to achieve cost reductions and / or improved services. 20%
4. Advises, consults and negotiates with HHSC customers in providing software development services for and evaluating service level performance consistent with HHSC standards and guidelines. Provides leadership to assigned staff to ensure services are coordinated, efficient, follow best practices and policies, and meet service level objectives. Maintains up-to-date knowledge of other branches within the HHSC Applications Development Unit and negotiates sharing of resources to achieve objectives across the Section. Oversees large operational and project budgets. This includes monitoring spending and expenditures; fiscal planning; coordinating budgetary processes; preparing financial forecasts; and reviewing and adjusting budget plans. 10%
5. Manages and develops staff through review of performance data, consultation, training and performance appraisal. Responsible for hiring and selection, creating interview questionnaire, assigning work, completing performance evaluations, recommending personnel disciplinary actions, and scheduling and approving leave. Assures team members comply with all related policies, standards, procedures, and activities. 5%
6. Assures portfolio conforms to and complies with all related policies, standards, procedures, activities, and required reports provided by the section, HHSC, and oversight agencies. Assures team confirm to and comply with all related policies, standards, procedures, activities, and that required reports are provided to HHSC and oversight agencies. Support portfolio audit requests and activities, including remediation. 5%
7. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations. 5%

Knowledge, Skills and Abilities (KSAs):

• Knowledge of design patterns and a comprehensive understanding of object-oriented and service-oriented application techniques and theories.
• Knowledge of unit testing methodologies and frameworks.
• Skill in specification development, software development, report writing, and training. 
• Skill in using .NET, C#, CSS, JavaScript, Entity Framework, Model View Controller (MVC) or other similar tools, PC-based applications, MS SQL Server, MS Word and MS Excel.
• Skill in using source control management systems and continuous integration/deployment environments.
• Skill in designing and managing SSLC, state hospital Key indicator performance projects.
• Skill in time management.
• Ability to manage multiple projects.
• Ability to communicate clearly and effectively in both written and spoken English.
• Ability to communicate effectively with others at all levels of the organization.
• Ability in conflict resolution.
• Ability to utilize sound interpersonal and team working skills.
• Ability to oversee / manage the work of others.
• Ability to plan, assign and oversee the work of others.
• Ability to write clearly and concisely, and to read and analyze written materials.
• Ability to analyze business problems and provide database related solutions using SQL and PC based visual development tools.
• Ability in database development including relational database design, SQL and ORM technologies.
• Ability to design user interfaces and prototyping.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

• Bachelor’s degree or higher in a technology related field is preferred. May substitute direct work experience on a year-for-year basis in lieu of education.
• Experience using Microsoft office suites is required.
• Excellent written communications as observed by detail and completeness of information provided on the state application. 
• Minimum of 5 years of .net development experience is preferred.
• Experience in using ITSM tools such as ServiceNow, Remedy on Demand or similar is preferred.
• Experience working in Texas state government is preferred.

Additional Information:

Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.

• Selected candidates must be legally authorized to work in the U.S. without sponsorship.
• Selected candidate must be willing to work from an HHS office located in Austin, designated by the hiring manager. 

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.