Manager V

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Manager V 
Job Title: Manager V 
Agency: Health & Human Services Comm 
Department: HCR - Program Operations-HCP 
Posting Number: 11531 
Closing Date: 12/08/2025 
Posting Audience: Internal and External 
Occupational Category: Education Training and Library 
Salary Group: TEXAS-B-26 
Salary Range: $9,267.38 - $10,785.83 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework: Eligible for Telework 
Travel: Up to 20% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 701 W 51ST ST 
Other Locations:  
MOS Codes: 0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX 
611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI15 
 
 

Brief Job Description:

The Texas Health and Human Services Commission (HHSC) seeks a highly qualified candidate to fill the Policies and Rules Unit (PRU) Manager position within the Health Care Regulation (HCR) department.

Under the limited supervision of the PRU Director and with considerable latitude for the use of initiative and independent judgment, the PRU Manager performs advanced (senior-level) managerial work and is vital to the program operations of the HCR department. The PRU Manager collaborates with the PRU Director and PRU staff to lead unit, departmental, and organizational transformation and innovation efforts. The PRU Manger also works with the PRU Director and the Senior Policy Advisor (SPA) to develop and communicate the PRU strategic plan, goals, and objectives in alignment with HHSC priorities.

The PRU Manager supervises, leads, and oversees the daily operations and activities of a growing and innovative team of highly specialized Policy and Rule Specialists. The PRU Manager oversees the timely development and management of all Policy and Rule Specialist work products and reviews to ensure accuracy and quality.

Policy and Rule Specialist work products include policies, procedures, rules, guidance letters, internal memorandums, internal and external forms, handbooks, manuals, website updates, presentations, responses to PRU inquiries, and other policy and rule deliverables associated with the HCR department functions and regulated acute healthcare providers, including abortion facilities, ambulatory surgical centers, birthing centers, chemical dependency treatment facilities, end-stage renal disease facilities, freestanding emergency medical care facilities, general and special hospitals, the hospital at home program, licensed chemical dependency counselors and licensed sexual offender treatment providers, limited services rural hospitals, narcotic treatment clinics, private psychiatric hospitals and crisis stabilization units, and special care facilities.

The PRU Manager identifies opportunities for efficiency and works to develop and improve tools for project management and performance data.

The PRU Manager also analyzes the impact of proposed legislation on internal and external stakeholders, prepares fiscal estimates, and reviews the accuracy of the Policy and Rule Specialists’ analyses of proposed legislation during legislative sessions. This position also works with the PRU Director and the SPA to identify, plan, and monitor legislation implementation activities.

The PRU Manager represents PRU, HCR, and HHSC at internal and external stakeholder meetings and coordinates with other government agencies as needed.

The PRU Manager may travel to evaluate current rule and policy efficacy statewide.

Essential Job Functions (EJFs):

EJ1 Strategic Leadership (50%):
- Provides effective leadership and supervision by managing, developing, and supporting the Policy and Rule Specialists, including individually tailored professional development and skill enhancement approaches.
- Fosters a culture of openness, innovation, excellence, positivity, and growth within the team.
- Clearly, effectively, and professionally communicates expectations and provides directions, constructive feedback, and all other information relevant to the PRU Policy and Rule Specialists.
- Hires new and trains existing Policy and Rule Specialists on best practices for all work products including editing, researching, and providing subject matter expertise.
- Develops and aligns the PRU strategic plan, goals, and objectives with organizational priorities under the PRU Director’s guidance
- Represents PRU, HCR, and HHSC at internal and external stakeholder meetings.
- Oversees the Policy and Rule Specialists’ daily activities and work products throughout the design, planning, development, implementation, and evaluation phases.
- Works with the SPA to develop new and update existing project development and implementation timeframes and assigns projects to PRU Policy and Rule Specialists based on the projects’ identified priority levels and due dates, and current staff workloads.
- Meticulously reviews and provides editorial feedback on draft policies, procedures, rules, guidance letters, internal memorandums, internal and external forms, handbooks, manuals, website updates, presentations, responses to PRU inquiries, and other policy and rule deliverables associated with the HCR department functions and regulated acute healthcare providers, to ensure comprehensiveness, thoroughness, effectiveness, accuracy, quality, efficiency, consistency, and accountability of all Policy and Rule Specialist work products.
- Finalizes the Policy and Rule Specialists’ work products in preparation for PRU Director review and approval.
- Assesses the impact of Policy and Rule Specialist draft work products on internal and external stakeholders.
- May serve as the lead on high-priority and high-profile special projects as assigned by the PRU Director.
- Performs related work as assigned and attends work on a regular and predictable schedule.

EJ2 Collaboration and Coordination (20%):
- Informs the PRU Director and SPA of all project statuses and delays and any reasons for delays or potential needs to update work product timelines.
- Informs the PRU Director of Policy and Rule Specialist accomplishments and challenges and updates the PRU Director on Policy and Rule Specialist productivity.
- Coordinates with government agencies, internal and external stakeholder groups, and the general public
- Collaborates and coordinates effectively with internal and external stakeholders.
- Facilitates and actively participates in meetings and workgroups, including those addressing initiatives and improvement activities provides valuable input based on subject matter expertise; and communicates the projected or anticipated outcomes and results of proposed changes and initiatives.
- Provides technical assistance to leadership.

EJ3 Continuous Improvement and Innovation (20%):
- Regularly evaluates Policy and Rule Specialist and PRU accomplishments and challenges and implements initiatives to enhance the efficiency and effectiveness of Policy and Rule Specialist work products.
- Works with the PRU Director and SPA to design, develop, and implement tools and techniques to monitor, measure, and evaluate unit effectiveness and efficiency.
- Works with PRU staff to develop, evaluate, and improve PRU processes, guidelines, policies, and procedures to ensure cohesion, quality outputs, and consistency.
- Creates reports and identifies opportunities for improvement in work product development processes, makes solution-focused process improvement recommendations to improve operations and remedy any existing or potential issues identified, and presents these recommendations to the PRU Director and HCR leadership.
- Stays informed of current industry best practices.
- Creates efficiencies where opportunities occur to enhance and improve overall customer service delivery to internal and external stakeholders in efforts to further improve HCR regulatory activities and to promote the health, safety, and wellbeing of Texans receiving acute healthcare services from HCR-regulated providers.
- Oversees the allocation of resources to achieve timely outcomes and measurable goals, monitors and evaluates the effectiveness and efficiency of staff workloads, and identifies needs to more effectively address the needs of internal and external stakeholders.

EJ4 Regulatory Compliance (10%):
- Demonstrates a thorough understanding of and remains current on HCR policies, procedures, rules, and guidance to ensure the health and safety of Texans receiving services from licensed acute health care facilities and providers.
- Remains current on statutes, rules, and policy changes and ensures compliance with federal, state, agency, and departmental requirements in all Policy and Rule Specialist work products and PRU and HCR initiatives.
- Monitors compliance with agency policies and procedures and provides input on new and updated HHSC and RSD policies, procedures, and other informational documents as requested.
- Works with the PRU Director to plan, create, monitor, manage, implement, and evaluate complex PRU and HCR program initiatives in accordance with program and leadership objectives and goals, HHSC and HCR policies and procedures, Texas statutes, and HHSC and federal rules.
- Provides guidance to internal and external stakeholders.
- Analyzes the impact of proposed state and federal laws on internal and external stakeholders and PRU, HCR, and HHSC objectives and prepares agency cost estimates regarding implementation needs for proposed legislation.
- Reviews the accuracy of the Policy and Rule Specialists’ analyses of proposed legislation during legislative sessions.
- Works with the PRU Director and the SPA to identify, plan, prioritize, monitor, and track legislation implementation activities.
- Implements PRU, HCR, and HHSC improvement initiatives to streamline and modernize PRU work products, processes, and project tracking mechanisms.
 

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

- Knowledge of business operations including cross-functional collaboration, data management, metrics and reporting, organizational change and communications, and operations and implementation.
- Knowledge of project management techniques and methods.
- Knowledge of public administration and management techniques.
- Knowledge of regulatory programs.

Skill in:

- Skill in conducting research and gathering, assembling, correlating, evaluating, and analyzing information; determining policy and rule needs; and preparing reports and summaries based on findings.
- Skill in creating programmatic and procedural efficiencies and innovating where opportunities exist.
- Skill in marketing program initiatives and recommending best practice, evidence-based, solution-focused recommendations.
- Skill in planning, organizing, designing, developing, reviewing, editing, approving, implementing, and evaluating work products to ensure quality, efficiency, consistency, and accountability.
- Skill in presenting information to multi-level stakeholder groups, facilitating stakeholder meetings and workgroups, and working collaboratively with stakeholders.
- Skill in project management and meeting project deadlines, including breaking a massive and complex project down into specific, measurable, practical, and achievable milestones.
- Skill in researching and analyzing legislation, current rules, and statutes.
- Skill in the use of a computer and applicable software, including Adobe Acrobat Pro and Microsoft Office, which includes Word, Excel, Outlook, Teams, and PowerPoint, and ability to learn and work with new computer software and databases.
- Skill in working with a wide variety of personalities and communication styles; providing direction, guidance, and constructive feedback to team and non-team members; adjusting communication and approach based on audience; and engaging in performance management activities.
- Strong leadership and social skills, including having emotional intelligence, being collaborative with others, facilitating teamwork, promoting a work-life balance, managing personal emotions, engaging in conflict resolution strategies, rapport and relationship building and management, cooperating with others, promoting teamwork, demonstrating positivity, actively listening to others, and having self-awareness and empathy for others.
- Strong mature business skills, including multitasking, planning, prioritizing, organizing, managing, and monitoring one’s individual workload as well as the workload of other staff; working independently and as part of a team; being adaptable and flexible with little notice; providing excellent customer service and demonstrating diplomacy in dealings with others; and strong attention to detail skills.
- Strong skills in reviewing, and editing content for accuracy and readability, including using appropriate grammar and punctuation and composing, reviewing, and editing technical documents, materials, and reports.
- Strong verbal and written communication skills, including the ability to clearly, effectively, and professionally communicate expectations, directions, constructive feedback, and all other information relevant to the position.

Ability to:

- Ability to collaborate and coordinate effectively with internal and external stakeholders, including leadership, licensing, compliance, architectural review, quality assurance and training, strategic operations, enforcement, and external partners.
- Ability to analyze and evaluate current processes and program performance; identify problems, program inefficiencies, and areas for improvement; and collaborate and develop unit strategic plans and goals.
- Ability to analyze legislation to identify potential programmatic issues relating to the implementation, improvement, and/or expansion or reduction of program funding and develops and presents best practice, evidence-based, and solution-focused recommendations for consideration.
- Ability to detect and address challenges.
- Ability to evaluate and statistically analyze data and present analysis and statistical information in a professional and understandable format.
- Ability to foster a person-centered, positive, supportive, collaborative, communicative, and innovative team culture focused on and dedicated to excellence, quality, efficiency, consistency, and accountability.
- Ability to lead, develop, positively impact, motivate, coach, and supervise a diverse, fast-paced, and high-performing, and high-producing team with high visibility and scrutiny that constantly experiences shifting and evolving priorities and timelines to ensure and enhance the Policy and Rule Specialists' knowledge and skills, their effectiveness, and the quality, efficiency, and consistency of their work products.
- Ability to learn and convey information both verbally and in writing to internal and external stakeholders regarding HHSC programs, policies, procedures, rules, service delivery processes, federal, state, and agency requirements through consulting, presentations, and concise reports.
- Ability to learn and remain current on HCR draft and adopted policies and procedures; policy and rule development processes; and local, state, and federal laws related to HCR.

Registrations, Licensure Requirements or Certifications:

Valid drivers license required.  

Initial Screening Criteria:

-Experience in leading business activities, project management, editorial work, and providing direction to others.
-Strong written communication skills as demonstrated by application and assessment responses. 
- Bachelor’s degree from an accredited four-year college or university with major coursework in a field relevant to the assignment or master’s degree in public administration, public policy, public health, human services, English, human resources, organizational development, education, or related field is generally preferred. Experience and education may be substituted for one another.
- At least one year of experience managing or supervising employees is required.
- Experience in leading business activities, project management, editorial work, and providing direction to others is preferred.
- Experience managing or working in a regulatory, investigations, or protective services program is preferred.
- Experience in designing, developing, and implementing policy and rule-related work products and initiatives is preferred.
- Experience interpreting and applying statutes, rules, regulations, and policies and procedures is preferred.  

Additional Information:

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Some statewide travel may be required to gather information on policy, rule, and guidance needs and to represent HHSC at various stakeholder meetings.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.