Manager V

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Manager V 
Job Title: Manager V 
Agency: Health & Human Services Comm 
Department: WIC Vendor Monitoring 
Posting Number: 11165 
Closing Date: 12/03/2025 
Posting Audience: Internal and External 
Occupational Category: Legal 
Salary Group: TEXAS-B-26 
Salary Range: $6,377.50 - $8,581.66 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework:  
Travel:  
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 4601 W GUADALUPE ST 
Other Locations:  
MOS Codes: 0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX 
611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI15 
 
 

The Office of Inspector General (OIG) is seeking a dynamic and experienced leader to manage the daily operations of the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) Vendor Monitoring Unit (VMU). This senior-level role is responsible for overseeing program integrity efforts, ensuring compliance with federal regulations, and driving continuous improvement across vendor oversight activities.
The WICVMU Manager will be responsible for the following.  Lead and manage the WIC Vendor Monitoring Unit, including strategic planning, goal setting, and operational execution.  Direct the development and implementation of inspections, evaluations, reviews, and of WIC-authorized vendors. Oversee on-site inspections, compliance buys, and invoice audits to ensure vendor adherence to program standards.  Ensure all monitoring activities align with federal requirements and HHSC WIC policies and procedures.  Supervise staff development, training programs, and educational outreach for internal teams, government partners, and external stakeholders.  Guide the creation and revision of policies, procedures, standards, and manuals in alignment with division and agency goals.  Serve as a subject matter expert on WIC vendor compliance, providing consultation and regulatory guidance to leadership.  Support budget planning, monitoring, and expenditure tracking for the VMU.  Develop and maintain performance metrics and generate ad hoc reports in response to agency and executive inquiries.  Champion data validation and accountability initiatives, offering strategic solutions to operational challenges. Perform additional duties assigned to support the mission of the OIG.
The WIC VMU Manager must have proven experience in program management, regulatory compliance, and team leadership.  Strong knowledge of federal nutrition programs, particularly WIC.  Exceptional analytical, communication, and organizational skills.  Ability to manage complex projects and foster cross-functional collaboration.

Essential Job Functions (EJF) 

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

(40%) Oversees the inspections, evaluations, and investigations of participating Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) vendors. Manages daily activities and operations of the Office of Inspector General's, WIC Vendor Monitoring Unit (VMU). Oversees the conduct of on-site inspections, compliance buys, and invoice reviews of contracted vendors of the WIC Program; ensures regulatory compliance plans and implements the federal fiscal year work plan for WIC VMU activities. Ensures all activities meet federal requirements and in accordance with the Health and Human Services Commission (HHSC) WIC rules, program policy, and procedures. Oversee the establishment of goals and objectives; develops and approves the scheduling of unit activities, priorities and standards for achieving goals. Review activities, summaries, and reports regarding high and low risk vendors and create operational plans and activities. Represents the WIC VMU at meetings.  Ensures all activities are accurately documented according to unit policies and procedures.

(30%) Oversees the detailed and complex research and analyses of WIC program, including examination of legal compliance, rules, regulations and policies, and operational procedures and policies. Oversee the development, implementation, and evaluation of the effectiveness of methods for monitoring and ensuring HHSC and WIC Program compliance with established policies, guidelines, standards, and best practices. Utilizes data to develop and implement action plans to initiate new programs and improve current processes. Prepares detailed reports of findings and recommendations. Conducts trend analysis to determine areas of interest and focuses on continual process improvement. Oversees, develops, implements and manages various initiatives and special projects, in addition to overseeing the program development and growth for the WIC compliance program.

(10%) Oversees the review, completion, and submission of the program's performance measures. Oversee the planning and development of activities and federal fiscal year work plan.  Coordinates and shares information across appropriate HHSC agencies, programs, and stakeholders to discuss issues associated with non-compliance. Oversee the preparation for group meetings attended by various internal and external stakeholders. Prepares written and oral communications and reports to external stakeholders and internal parties regarding compliance issues, activities or results. Prepares briefings for executive level staff in order to provide status updates and to identify programmatic issues and recommendations. Provides subject matter expertise and assistance to leadership and staff regarding interactions with federal and state agencies pertaining to inspections and evaluations.

(10%) Oversees the preparation and development of program policies, procedures, standards, and manuals in accordance with the program and HHSC. Oversee educational outreach and training function, research, development, review of policy documents, and explanatory materials by researching industry standards, establishing program expectations. Coordinates the drafting, reviewing, revising, and implementation of policy documents. Oversee the preparation of and presents reports to management on agency compliance with policies and procedures. Responsible for organizational performance measures and creating ad hoc reports in response to management or state agency inquiries. Oversees assessment of training and educational needs, and develops and provides inspection education to program staff, governmental agencies, and community organizations.  Serves as a subject matter expert and assists management in responding to regulatory inquiries and regarding WIC policies, processes, or procedures.

10%) Hires, manages and develops staff, and recommends appropriate personnel actions to foster a fair, honest and equitable work environment.  Provides direct reports with work assignments, clear direction and information on responsibilities and work performance expectations.  Develops work performance plans and conducts performance evaluations at least annually.  Oversee the development and advancement of subordinates through training and effective use of employee development plans.  Disseminate information and management decisions regarding relevant departmental activities.   Works within agency constraints provide staff with tools and information needed to carry out their responsibilities and to succeed in their work.  Reviews and approvals of leave and carries out other expected human resources activities with direct reports.  Provides directions to subordinate managers regarding activities and operations of their functional areas and oversees the improvement of the program operations.  Assists with assessing staff performance, resolving performance problems and recognizing exceptional performance.  Leads employees using a performance management strategy and development process to provide an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning. Leads employees to meet the organization's expectations for productivity, quality, and goal accomplishment. Ensure effective strategies in hiring, training and evaluation of staff to ensure work quality and standards.

Licensure, Certification, or Registration Required:

License in good standings to operate a motor vehicle. Must possess a valid Texas driver's license. 

Knowledge, Skills, and Abilities Required: 

Knowledge –

• Health and Human Services programs, functions, and systems, including related local, state, and federal laws and regulations.
• English language grammar, punctuation, and related grammar rules.
• Coordinating and leading to assign and prioritize work of others to meet agency goals.
• Organizational development and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures.
• Best practice techniques for using technology in inspections and evaluations.
• Statistical analysis processes. Research techniques.
• Data management processes.

Skills –

• Evaluating program performance and compliance.
• Working with multiple stakeholders, and providing direction and oversight
• Analyzing and evaluating complex programs, rules, regulations, policies, and procedures.
• Managing multiple and competing priorities.
• Problem solving including analysis, identification, planning and evaluation. Using personal computer application software, including the MS Office suite.
• Effective time management.
• Effective written and verbal communication.
• Database querying and data analysis using complex confidential information.
• Presenting issues and recommendations verbally and in writing.
• Conducting research, collecting and analyzing data, and drawing logical conclusions.
• Using software applications to track performance outcomes and metrics.
• Working collaboratively and cooperatively with diverse groups.
• Managing multiple projects and prioritizing activities to meet strict deadlines.  

Ability to:

• Research, analyze, and interpret applicable laws, rules, regulations, contracts, and legislation.
• Convey information appropriately for a variety of audiences using concise written and verbal communications.
• Compose, review, illustrate, edit, and summarize inspection and evaluation related technical documents, materials, and reports.
• Make timely and effective decisions and produce results through planning, implementation of policy and processes, and monitoring of performance and corrective actions.
• Assess the effectiveness of newly implemented solutions and policy changes.
• Explain, advocate, express facts and ideas, and negotiate with individuals and groups, internally and externally.
• Determine informational needs, to collect and analyze information, and to devise and develop statistical analyzes and reports.
• Develop and deliver both verbal and written presentations.
• Program planning, development, implementation, and leadership skills.
• Make administrative and procedural decisions and judgments. Identify problems, evaluate and suggest alternatives, and implement solutions to complex policy and operational issues.

Work cooperatively as a team member in a rapid-paced, deadline-oriented environment. • Facilitate large cross functional workgroups.   

Initial Selection Criteria:
Five (5) years of experience in Inspections, Evaluations and Investigations of administrative and criminal fraudulent related activities.  Four (4) years of experience in supervision, management, or team lead of an investigative unit.  Graduation from an accredited four-year college or university with bachelor’s degree relevant major courses in Management, Criminal Justice or Business Administration preferred.  Experience and education may be substituted for one another on a year to year basis.  Willingness to meet 30% travel requirement.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.