Manager V

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Manager V 
Job Title: Manager V 
Agency: Health & Human Services Comm 
Department: Professional Cred Enfmnt 
Posting Number: 8104 
Closing Date: 08/29/2025 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Group: TEXAS-B-26 
Salary Range: $6,377.50 - $10,785.83 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 20% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 701 W 51ST ST 
Other Locations: Abilene; Alamo; Alice; Alpine; Alvin; Amarillo; Anahuac; Andrews; Angleton; Anson; Aransas Pass; Archer City; Arlington; Athens; Atlanta; Austin; Bacliff; Ballinger; Bandera; Bastrop; Bay City; Baytown; Beaumont; Bedford; Beeville; Bellville; Big Spring; Boerne; Bonham; Borger; Bowie; Brady; Breckenridge; Brenham; Brownfield; Brownsville; Brownwood; Bryan; Burnet; Caldwell; Cameron; Canton; Canutillo; Carlsbad; Carrizo Springs; Carrollton; Carthage; Center; Centerville; Childress; Clarksville; Cleburne; Cleveland; Coldspring; Columbus; Conroe; Copperas Cove; Corpus Christi; Corsicana; Crockett; Crosby; Crystal City; Cuero; Cypress; Daingerfield; Dallas; Decatur; Del Rio; Denton; Dickinson; Dumas; Duncanville; Eagle Pass; Eastland; Edinburg; El Paso; Elgin; Elsa; Ennis; Fabens; Falfurrias; Floresville; Fort Stockton; Fort Worth; Fredericksburg; Gainesville; Galveston; Garland; Gatesville; Georgetown; Giddings; Gilmer; Goliad; Gonzales; Graham; Granbury; Grand Prairie; Grapevine; Greenville; Hallettsville; Hamilton; Harlingen; Haskell; Hearne; Hemphill; Hempstead; Henderson; Hereford; Hillsboro; Hondo; Houston; Humble; Huntsville; Hurst; Irving; Jacksonville; Jasper; Johnson City; Jourdanton; Karnes City; Katy; Kaufman; Kerrville; Killeen; Kingsville; Kingwood; Kirbyville; La Grange; Lake Jackson; Lake Worth; Lamesa; Lampasas; Lancaster; Laredo; Levelland; Lewisville; Liberty; Linden; Littlefield; Livingston; Llano; Lockhart; Longview; Lubbock; Lufkin; Lumberton; Madisonville; Marble Falls; Marfa; Marlin; Marshall; Mcallen; Mckinney; Mercedes; Meridian; Mesquite; Mexia; Midland; Mineola; Mineral Wells; Mission; Monahans; Mount Pleasant; Mount Vernon; Nacogdoches; Navasota; New Boston; New Braunfels; Odessa; Orange; Palestine; Pampa; Paris; Pasadena; Pearland; Pearsall; Pecos; Perryton; Pharr; Pittsburg; Plainview; Plano; Pollok; Port Arthur; Port Lavaca; Presidio; Quitman; Raymondville; Refugio; Richardson; Richmond; Rio Grande City; Robstown; Rockwall; Rosenberg; Round Rock; Rowlett; Rusk; San Angelo; San Antonio; San Benito; San Juan; San Marcos; San Saba; Schertz; Seguin; Seminole; Seymour; Sherman; Silsbee; Sinton; Snyder; Socorro; Sonora; South Houston; Stephenville; Sugar Land; Sulphur Springs; Sweetwater; Taylor; Temple; Terrell; Texarkana; Texas City; The Woodlands; Tomball; Trinity; Tyler; Uvalde; Van Horn; Vernon; Victoria; Waco; Washington; Watauga; Waxahachie; Weatherford; Webster; Weslaco; Wharton; Wichita Falls; Woodville; Zapata 
MOS Codes: 0203,0207,0302,0370,0520,0602,0802,1802,1803,2340,5502,6302,6502,7202,7208,7210,7220,7502,8005,8858 
9702,16GX,3D0X1,60C0,611X,612X,63G0,641X,712X,86M0,86P0,8U000,9G100,BOSN,ELC,ISS,MAT,MED,MLES,MSSD 
MSSE,MSSR,OSS,WEPS 
 

Brief Job Description:

Performs highly advanced (senior-level) managerial work overseeing the daily operations and activities of the Facility Enforcement Unit within the Health and Human Services Commission (HHSC).  Manages enforcement for nursing facilities (NF), assisted living facilities (ALF), Intermediate Care Facilities (ICF), and unlicensed assisted living facilities (UALFs). Provides leadership and strategic direction to ensure fair, consistent, and timely enforcement of state and federal (if applicable) regulations. Responsible for setting program goals, developing and implementing policies, managing performance standards, and directing enforcement actions and due process activities. Works collaboratively with internal and external stakeholders, including legal, regional, policy, training, and federal partners. Supervises the work of others and works under limited to minimal supervision with moderate to extensive latitude for the use of initiative and independent judgment. Performs other duties as assigned.

Essential Job Functions (EJFs):

Leadership and Operations (30%)

Provides strategic leadership and direction for the enforcement unit.

Ensures effective implementation of policies, processes, and enforcement decisions.

Reviews the impact of laws and regulations on program operations.

Case Oversight and Compliance Monitoring (25%)

Manages and participates in enforcement reviews, due process, and compliance determinations.

Ensures accurate, consistent interpretation and application of statutes, rules, and enforcement policies.

Interagency and Stakeholder Collaboration (15%)

Serves as program liaison with legal teams, other HHSC programs, external agencies, and stakeholders.

Provides expert testimony and represents the program in hearings, meetings, or workgroups.

Supervision and Staff Development (15%)

Supervises staff, assigns work, conducts evaluations, approves leave, and supports professional development.

Supports recruitment, hiring, and retention of qualified team members.

Policy, Program Development, and Evaluation (10%)

Develops, reviews, and revises enforcement procedures, policies, and training materials.

Leads or supports special projects and implements changes resulting from new legislation.

Performance Management and Reporting (5%)

Tracks and evaluates performance measures and productivity data.

Prepares reports, reviews trends, and implements quality assurance strategies.

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

State and federal laws, regulations, and policies governing regulatory and enforcement processes.

Due process and legal requirements for enforcement case management.

Public administration principles, quality assurance, and performance evaluation.

Legal and administrative hearing procedures

Program-specific rules and procedures.

Skills in:

Leadership, team management, and performance coaching.

Managing large volumes of work and competing deadlines.

Interpreting complex data and making sound program decisions.

Communicating clearly, concisely, and professionally in written and oral formats.

Creating training and presentations for internal and external audiences.

Using Microsoft Office Suite (Outlook, Word, Excel, Teams, SharePoint).

Abilities to:

Plan, assign, and supervise work of others effectively.

Analyze problems and implement effective solutions.

Interpret laws and apply policy to diverse enforcement situations.

Make sound decisions under pressure with limited supervision.

Establish goals, evaluate outcomes, and implement improvements.

Maintain productive working relationships with diverse groups.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Education: Bachelor's degree from an accredited college or university with a major in public administration, health care administration, hospital administration, business administration, education, psychology, social work, sociology, human services, nursing, medicine, or a discipline related to developmental disabilities and/or gerontology, or a related field. Experience in a Texas state agency long term-care regulatory program may be substituted on a year for year basis for the required education, with a maximum substitution of four years.

Experience: Minimum of two (2) years in a regulatory or enforcement program. Minimum of one (1) year of supervisory or managerial experience.

Additional Information:

Flexibility in work hours required for this position. Must be willing to work hours other than 8-5, M-F. All applicants must pass a fingerprint criminal background check.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.