Manager V

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Manager V 
Job Title: Manager V 
Agency: Health & Human Services Comm 
Department: AES OOA Contract Operations 
Posting Number: 7239 
Closing Date: 08/01/2025 
Posting Audience: Internal and External 
Occupational Category: Office and Administrative Support 
Salary Group: TEXAS-B-26 
Salary Range: $6,377.50 - $10,785.83 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework:  
Travel: Up to 10% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 701 W 51ST ST 
Other Locations: Austin 
MOS Codes: 0203,0207,0302,0370,0520,0602,0802,1802,1803,2340,5502,6302,6502,7202,7208,7210,7220,7502,8005,8858 
9702,16GX,3D0X1,60C0,611X,612X,63G0,641X,712X,86M0,86P0,8U000,9G100,BOSN,ELC,ISS,MAT,MED,MLES,MSSD 
MSSE,MSSR,OSS,WEPS 
 

The Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) Office of Administration (OA) seeks a highly qualified candidate to fill the position of a Manger V within the Contract Operations, Contract Quality Assurance & Training (CQAT) Team. AES strives to achieve its goals of delivering best in class customer service to clients and stakeholders; strengthening program oversight, integrity, and accuracy; seeking innovative ways to streamline and improve service delivery; promoting a culture of excellence; and promoting departmental efficiencies and responsible stewardship of agency resources. OA is driven by its mission to deliver quality, cost-effective services to Texans. This position makes a significant contribution to OA’s mission by ensuring all procurement and contract-related projects are performed with the highest level of accuracy, timeliness and in accordance with HHSC standards. CQAT maintains four core functions: (1) Procurement related guidance and support to all AES stakeholders; (2) Develop and maintain Contract Operation’s Policies and Procedures, to ensure compliance with state and federal requirements; (3) Develop and facilitate in-person, virtual, and web-based Contract Operation’s trainings; and (4) Analyze and determine after-contract action compliance with HHS and Statewide Procurement Division contract management policies and procedures.

The ideal candidate will thrive in an environment that emphasizes innovation through new ideas, striving for excellence, taking pride in your work, embracing differences as a source of strength, accomplishing more through partnership, leading by example, and ongoing continuous improvement.

Under the direct supervision of the Access and Eligibility Services (AES) Office of Administration (OA) Contract Operations, the Manager V performs highly advanced (senior-level) procurement and contract administration work oversighting project managers and teams responsible for contract and financial oversight to support AES Eligibility Operation (EO) and Community Access (CA) contracts and grants. Responsibilities include reviewing and approving the work of procurement and contract activities towards the achievement of purchase and contracting objectives and goals; developing relationships across divisions and agencies to ensure program, project, and procurement and contract activities are collaborative and coordinated among impacted parties; exercising sound judgment in making critical decisions and identifying the need for and applying appropriate intervention measures; interpreting state and federal laws, rules, and regulations; and ensuring all procurement and contract-related tasks are performed with the highest level of accuracy and in accordance with applicable statutes, regulations, and HHSC policies and standards. Additional responsibilities may include development and maintaining of procurement and contract-related tools, comprehensive oversight, development, and implementation of staff training, after-contract audits, contract procedures, processes, and systems. Supervises the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

EJF#1: Manages the daily operations of project managers staff to ensure accuracy and timeliness of procurement and contract activities and develops short- and long-term strategies and goals for effectiveness of programs and services. Leads a team of project managers to initiate, manage, and perform project management, contract management and monitoring activities to determine if contract operations is in compliance with the terms and conditions of the contracts, including applicable internal and state and federal regulations and policies. Examines and analyzes internal control structures, processes, and systems for reliability, adequacy, accuracy, efficiency, and compliance with contracting and legal regulations. Plans, assigns, and supervises the work of assigned project management staff to ensure tasks are completed timely and efficiently. May serve as the liaison between AES and other agency divisions. (50%)

EJF#2: Manages and oversees quality assurance and staff training activities and initiatives regarding contract processing and administration by developing contracting quality assurance activities. Oversees technical reviews of contracts and related documents verifying contract data meets performance described in the contract and follows internal and agency process and procedures. Uses internal quality review tools to review and evaluate compliance with contract management and administration criteria. Identifies areas of needed change and makes recommendations to improve operations. (25%)

EJF#3: Plans, assigns, and supervises the work of project managers. Including developing comprehensive training plans for staff, conducting coaching and development activities, and creating a process for the appropriate follow-up of assignments. (15%)

EJF#4: Serves/participates on committees and workgroups regarding assigned contract/program area, new departmental statewide initiatives, and redesign of contract related processes, to include the development and implementation of effective techniques for evaluating performance and compliance. (10%)

Knowledge Skills Abilities:

• Knowledge of State procurement and contract laws including the State of Texas Procurement and Contract Guide.
• Knowledge of acceptable communication standards, tools, and methods. Knowledge of local, state, and federal statutes and regulations relating to federal grant programs.
• Ability to effectively communicate complex information, both verbally and in writing, and produce reports.
• Working knowledge of contract lifecycle processes and procedures related to non-profit, governmental settings.
• Skill in performing complex advanced level research.
• Skill in interpersonal relationships, including the ability to supervise and work under pressure, negotiate among multiple parties, resolve conflicts, and establish and maintain effective working relationships with various levels of personnel in governmental entities.
• Skills in monitoring contractor performance for compliance with federal and state policies, regulations related to contractual requirements and preparing reports which are clearly supported documentation.
• Skills in using computer software including but not limited to Excel, Access, CAPPS Financials, SCOR, Microsoft Project, Excel, PowerPoint, Access, Visio, and/or Word.
• Skill in developing contracts, in problem resolution, and in the use of applicable software including MS Word and Excel.
• Skill in developing procedures, templates and processes.
• Skill in providing customer service excellence.
• Skill in communication, both written and verbal, including public speaking.
• Skill in strategic planning, financial and contract management, and project management.
• Ability to interpret technical reports, data trends, and contract language.
• Ability to interpret statutes, state, and federal rules and regulations.
• Ability to develop solutions to problems.
• Ability to motivate and develop staff.
• Ability to direct, assign, and evaluate the work of contract operation staff.
• Ability to establish effective working relationships with individuals at all levels of an organization.

Registration or Licensure Requirements:

Texas Contract Manager Certification (CTCM) required.

Texas Contract Developer Certification (CTCD) required.

Initial Selection Criteria:

Graduation from an accredited four-year college or university with major coursework in a business administration, finance, accounting, or a related field. Experience and education may be substituted for one another on a year tfor year basis. Employment application illustrates effective written communication skills. 

At least 4 years of experience in contracting and procurement in AES.

Recommended 2 years in a managerial, supervisory or equivalent role is required. Managerial, supervisory experience may be substituted with a minimum of 2 years leading complex projects with multi-cross functionl workgroups. 

Experience in database programs, including the Microsoft Office suite, Salesforce, and Storyline Articulate software.

Candidates must have experience managing complex procurements, contracts, or contract policy implementation initiatives.

Candidates must have experience with federally funded contracts or solicitations.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.