Manager - Identity and Access Management (IAM)

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Functional Title: Manager - Identity and Access Management (IAM) 
Job Title: Manager V 
Agency: Health & Human Services Comm 
Department: Identity/Access Mgmt Sol DSHS 
Posting Number: 7825 
Closing Date: 11/02/2025 
Posting Audience: Internal and External 
Occupational Category: Computer and Mathematical 
Salary Group: TEXAS-B-26 
Salary Range: $8,581.66 - $10,107.00 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework:  
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 701 W 51ST ST 
Other Locations:  
MOS Codes: 0203,0207,0302,0370,0520,0602,0802,1802,1803,2340,5502,6302,6502,7202,7208,7210,7220,7502,8005,8858 
9702,16GX,3D0X1,60C0,611X,612X,63G0,641X,712X,86M0,86P0,8U000,9G100,BOSN,ELC,ISS,MAT,MED,MLES,MSSD 
MSSE,MSSR,OSS,WEPS 
 

Brief Job Description:

Manager V reports to the Director of Identity and Access Management and provides leadership to technical support and development staff. In this position, the Manager will be responsible for the Identity and Access Management (IAM) team that supports the Department of State Health Services (DSHS). The Manager will establish goals and objectives, develop guidelines, procedures, and policies, provide support to customers and staff, and liaise with HHS leadership and stakeholders to align with the Texas Health and Human Services strategy. The Manager will be responsible for managing IAM development efforts that support the DSHS applications and program areas. Duties also include day-to-day management and oversight of technical staff, including allocating project resources, monitoring and documenting staff performance, and implementing process improvement changes.      

Essential Job Functions (EJFs):

Oversees the architectural design, planning, production support, and customer services for custom software systems. Supervises the support of existing applications and the development of enhancements for current managed applications, as well as future application integrations. Oversees access management for applications supported by IAM, which includes adding, modifying and removing application access. (35%)

Effectively manage the assigned resources and staff, establish performance plans, provide actionable feedback to staff, provide meaningful upskilling plans and opportunities,  coordinate knowledge transfer plans, and fill vacancies as required. (25%)

Identifies and addresses critical success factors and risks, ensures software products comply with established business requirements, and functions as specified in complex integrated environments. (15%)

Performs negotiations, resolves conflicts, makes presentations and communicates technical information to all management, customer, technical, and non-technical staff levels. (10%)

Conducts orientations, coaching and cross-training to multiple staff members/teams regarding highly complex topics (e.g., elements of the project management life cycle, system development life cycle, application contract oversight requirements). (10%)

Other duties as assigned. (5%)

Knowledge, Skills and Abilities (KSAs):

Knowledge of the principles, practices, and techniques of Identity and Access Management

Knowledge of NIST and HHS information security controls and information security best practices.

Knowledge in, computer programming, the use of computer hardware and software, and able to modify or develop programs for computer applications.

Skill in problem-solving, critical thinking, analysis and interpretation of large, complex IT/technology products and services

Skills in facilitating meetings with multiple customers and technical staff, including building consensus and mediating compromises when necessary.

Skills include verbal and written communication, and a keen ability to develop recommendations and presentations suited for various levels of leadership and decision-makers  

Ability to provide leadership/guidance/mentorship (direction setting and articulating, consensus building, conflict mediation, diplomacy, etc.)

Ability to organize, direct, and manage large, complex technology software development environments, multiple concurrent projects, and multiple large groups of diverse, technical professionals.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Graduation from an accredited four-year college or university with a Bachelor of Administration (BA) or Bachelor of Science (BS) in Computer Science, Information Systems, Business or a related field is preferred. Experience may be substituted on a year-for-year basis.

5+ years of progressive IT experience 

Additional Information:

N/A

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.