Manager III

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Brief Job Description:

The Prioritization and Application Manager reports to the Residential Care (RC) Director of Field in Child Care Regulation (CCR) and performs complex (journey-level) managerial work of the CCR RC prioritization and application team’s daily prioritization of intakes and licensure operations and activities. The Manager is responsible for planning, assigning, and monitoring the work of staff. This position screens, selects, hires, manages, and develops staff assigned to the position’s area of responsibility. This position establishes program goals, objectives, and priorities and monitors staff performance through observations, workload review, performance evaluations, quality assurance reviews, and other statistical reports. Approves time and leave, ensures equipment and software needs are met across the program. Monitors the program area for compliance with agency-wide and specialty training requirements. Oversees, prioritizes, and approves budget decisions related to unit expenses and training. This position performs advanced consultative services and technical assistance to program staff, other governmental agencies, community organizations, and the general public on the rules, policies and procedures related to prioritization and licensure for residential child care operations.

Works under general supervision, with moderate latitude for the use of initiative independent judgment and must use critical thinking skills daily to make decisions that ensure accurate completion of mission-critical tasks, as well as make complex decisions regarding prioritization of intakes, training needs, and business processes.

Essential Job Functions (EJFs):

Oversees the statewide intake prioritization process. Responsible for ensuring that the processing and prioritization of intakes is in accordance with statute, rules, and policy. Provides technical expertise on complex intake prioritizations. Develops and implements techniques for the review of prioritization decisions. Establishes policies and procedures that ensure that staff have completed prioritization processing decisions in accordance with the statutory requirements and rules.

Oversees the application and licensure process. Responsible for ensuring that applications are processed in accordance with statute, rules, and governing policies to ensure correct and timely licensure decisions. Ensures that licensure decisions are properly coordinated with the field and other appropriate organizations.

Identifies areas for improvement, makes recommendations to leadership, and develops policies and procedures to improve the implementation of and ongoing compliance with state and federal child care regulations related to the licensure process, and the prioritization process. Recommends automation enhancements for the Child Care Licensing Automation Support System (CLASS). Routinely reviews and recommends improvements to divisional training, certification, and handbook materials. Prepares workload, performance, and activity reports for CCR and Regional Operations leadership to ensure program efficiency.

Guides staff on ensuring critical information is updated in the appropriate data system to update and maintain application and licensure data. Assists with staffing reviews of inspection findings to determine if applicants are in compliance with minimum standards and license eligibility requirements.

Represents the division in a variety of internal and external stakeholder meetings, communications, and forums, including informative sessions about intake prioritization functions, public meetings, court hearings, and conferences. Provides expert technical interpretation of policies related to intake prioritization and licensure requirements to internal and external stakeholders. Acts as the licensure subject matter expert for CCR.

Performs other duties as assigned and required to maintain unit operations, which may include but is not limited to completing intake prioritization work for a variety of populations, supervising additional staff during vacancies or extended leave, or completing work products that would normally be assigned to program specialist staff for completion.  This position may provide divisional oversight in the Director's absence.

Knowledge, Skills and Abilities (KSAs):

Knowledge of local, state and federal laws and regulations relevant to Residentail Child Care licensing.

Knowledge and/or experience in Child Care Regulation, Residential Child Care Regulation, or a related program area

Significant skill in effective verbal and written communication.

Significant skill in effective problem solving techniques and negotiations

Skill in establishing and maintaining productive working relationships both internally and

Ability to train, manage, and develop support staff.

Ability to independently interpret and apply complex policies and procedures.

Ability to apply a critical and analytical approach to problem solving.

Ability to prioritize and manage multiple, competing responsibilities.

Ability to understand new information effectively and quickly.

Ability to plan, direct, and assign responsibilities and supervise the work of others.

Ability to contribute to the development and evaluation of administrative policies and procedures and to devise solutions to complex administrative problems.

Registrations, Licensure Requirements or Certifications:

None

Initial Screening Criteria:

Graduation from an accredited four-year college or university. Experience and education may be substituted for one another on a year for year basis. 

Two years full-time consultative, supervisory, managerial, professional, or technical work which must include: analysis of work problems having an administrative aspect and interpretation of complex data. Experience in planning, organizing, and coordinating requirements for support services or program operations where a wide range of demands are involved.   

Experience in Regulatory Services Division or Child Care Regulation, supervising the direct delivery of regulatory services preferred. 

Experience with public speaking, working with community stakeholders and providers related to childcare. 

Additional Information:

None

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form