Manager II

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Manager II 
Job Title: Manager II 
Agency: Health & Human Services Comm 
Department: Professional Review 
Posting Number: 11101 
Closing Date: 11/21/2025 
Posting Audience: Internal and External 
Occupational Category: Management 
Salary Group: TEXAS-B-23 
Salary Range: $7,474.40 - $7,474.40 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework: Eligible for Telework 
Travel: Up to 10% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 701 W 51ST ST 
Other Locations: Austin 
MOS Codes: 0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX 
611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI15 
 
 

Brief Job Description:

Works under the general supervision of the HCSSA License and Certification Manager and closely with the Provider License and Certification Manager and team, with considerable latitude for the use of initiative and independent judgment. Performs moderately complex managerial work, coordinating and overseeing the daily operations and activities of the provider licensure unit. Responsible for the daily operations of the licensure unit. Oversees the development and implementation of goals, objectives, policies, and procedures to support the successful business operations of the Regulatory Services Division. Develops schedules, priorities, and standards for achieving established goals. Supervises provider licensure program staff to ensure the achievement of program goals and objectives. Manages the state licensing process for the unit. Responsible for assuring that HHSC complies with applicable state and federal enrollment rules and statutes. The LTCR area prohibits outside employment with any entity that HHSC regulates and or contracts with. 

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Essential Job Functions (EJFs):

EJF 1: Manager: Manages the Regulatory Services Provider Licensure unit. Provides overall vision, leadership, and strategic direction to the unit. Ensures staff assigned to the unit have adequate training and equipment to perform job responsibilities in an acceptable manner. Delegates tasks to personnel assigned to the unit. Participates as a member of the Provider Licensure and Certification management team. Plans and conducts regular team meetings to ensure adherence to protocols, policies and procedures. Shares information with staff as appropriate. Represents the division and section at meetings, conferences, and seminars. (20%)

EJF 2: Personnel Management: Effectively selects, supervises and develops staff through review of performance data, conferences, training and performance appraisals. (20%)

EJF 3: Program Management: Develops, implements and monitors adherence to standards, policies, procedures and guidelines to accomplish essential functions and objectives and ensure compliance with federal/state laws, rules and regulations related to provider licensure and certification. (15%)

EJF 4: Quality Improvement: Performs quality assurance of applications and provides guidance to staff. Coordinates with Data Management staff to develop and modify workload reports to ensure continuous quality improvement and efficiency of unit’s licensure processes by analyzing data and trends. Identifies backlogs and monitors processes and systems for effectiveness, efficiency and conformance to established guidelines. (10%)

EJF 5: Subject Matter Expert (SME): Serves as a subject matter expert on Regulatory Services' Provider Licensure and Certification programs and provides technical assistance to internal and external stakeholders. Analyzes and interprets proposed state and federal legislation and determines impact on program. (10%)

EJF 6: Customer Service: Interprets and communicates licensing requirements to internal and external stakeholders, orally and in writing. Provides highly complex technical assistance and consultation regarding program requirements and resolves customer concerns. Provides rule and policy interpretation to applicants, their representatives, and the general public. Provides oral and written customer service, answers program rule and policy questions, and provides information relative to the licensure and processing. Performs unit telephone coverage through the provider licensure and certification call center. (10%)

EJF 7: Other Duties as Assigned: Performs other duties as assigned in order to ensure services are provided. Willingly completes other duties as assigned within time frames and minimum standards established by supervisor at the time of the assignments. Obtains supervisor clarification and assistance as needed to complete task. (10%)

EJF 8: Court Testimony: Testify in court related to the licensure and certification process as needed. (5%)

Knowledge, Skills and Abilities (KSAs):
Knowledge of:  State and federal laws and regulations related to Long-term Care HHSC programs, preferred.

Skill in: 

• Monitoring team workloads and evaluating processes.
• Analyzing, developing, and interpreting complex federal and state regulations, legislation, program policies and procedures.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Problem solving and conflict resolution
• Providing customer service.
• The use of Microsoft Office Suite.

Ability to: 

• Plan, assign, and supervise the work of others.
• Lead workgroups, projects, and meetings.
• Gather, assemble, and correlate information.
• Prioritize workload with little or no supervision.
• Work well with others, including establishing and maintaining effective relationships.
• Work under pressure in a fast-paced, deadline-oriented environment.
• Effectively communicate, organize and present information with others orally and in writing.

Registrations, Licensure Requirements or Certifications: 
None Required.

Initial Screening Criteria: 

Graduation from high school or GED, an accredited four-year college or university with major course work in a field relevant to the assignment is generally preferred. Experience and education may be substituted for one another year-for-year basis.
Experience in the management of a business function, division, or department relevant to the assignment.

Additional Information:

Applicants must disclose any potential conflicts of interest, including outside employment (moonlighting), volunteer activities, and family and business relationships.

Regulatory Services employees are prohibited from moonlighting/volunteering in Regulatory Services division-regulated providers.

The LTCR area prohibits outside employment with any entity that HHSC regulates and or contracts with.

Any employment offer is contingent upon available budgeted funds. The salary offered will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.

Applicants must meet HHS telework standards and provide, at their own expense, high-speed internet access, and a dedicated workspace.

This position is eligible for partial telework in accordance with applicable HHSC policies. On-site work is required 3 days a week in Austin, TX. 

Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business need.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.