Manager II
AUSTIN, TX
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Functional Title: Manager II
Job Title: Manager II
Agency: Health & Human Services Comm
Department: Criminal Background Check
Posting Number: 9597
Closing Date: 10/08/2025
Posting Audience: Internal and External
Occupational Category: Office and Administrative Support
Salary Group: TEXAS-B-23
Salary Range: $7,474.40 - $8,304.83
Pay Frequency: Monthly
Shift: Day
Additional Shift:
Telework:
Travel: Up to 5%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 701 W 51ST ST
Other Locations:
MOS Codes: 0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX
611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI15
Brief Job Description:
This position reports to a Manager III of the Centralized Background Check Unit (CBCU) within the Child Care Regulation program. This position performs moderately complex managerial work administering CBCU's daily operations and activities. This position is also instrumental in identifying divisional goals and program improvement needs. The primary purpose of this position is to minimize risk to child clients through consistent and accurate application and assessment of background check policies, rules, and statutes.
This position:
• Supervises staff responsible for initiating, receiving, processing, and evaluating background check results for programs regulated by Child Care Regulation.
• Oversees, approves, and plans the unit’s work and is responsible for the management, training, and development of staff.
• Assists with planning and implementation of the structures set in place to manage all background checks processed by the division.
• Ensures that timeframes for processing background checks are met and that best practice standards are incorporated into the unit’s work.
• Is responsible for assessing criminal history background check results as well as abuse/neglect records maintained by child protection agencies in Texas and other states.
• Is responsible for making complex decisions when assessing background checks.
• Ensures that decisions and processes are consistent with agency policies, rules, and applicable state and federal statutes and that background check activities are carried out in accordance with the Texas Family Code, Human Resources Code, Texas Administrative Code, Child Care Regulation Handbook, and other internal HHSC policies and procedures.
• Serves as a subject matter expert on background checks and functions as a liaison for many internal and external stakeholders, including child care providers, subjects of the background checks, outside attorneys, various law enforcement officials, and other HHSC program areas.
• Leads and/or contributes to projects and program improvement activities for the division.
Essential Job Functions (EJFs):
Attends work on a regular and predictable scheduled in accordance with agency leave policy and performs other duties as assigned.
This position is responsible for multiple, complex components of background checks for regulated child care operations. This position independently assigns, monitors, and approves the work products of CBCU staff to ensure laws, rules, and policies are followed and to ensure that risk to children is minimized. This position reviews background checks and other available documentation, interprets policy or rules, uses knowledge of child development and human behavior, and uses critical thinking skills. This position consults with Legal representatives when needed. This position monitors caseloads, consults with direct reports on case issues, and approves work products of staff. This position provides professional analysis and assessment regarding risk to children for individuals working or volunteering in child care settings or child placing agencies, serving as foster/adoptive parents or foster/adoptive household members, and persons who are regularly or frequently present in any of these settings. This position may review the details of the crime or abuse/neglect history, out-of-state history, court documents, references, and the compliance history of the child care operation with which the person is associated. This position uses independent judgment for decisions related to the majority of the reviewed work products but will seek feedback from others (including peers, director, program specialists, field supervisors, or legal representatives) as needed. (40%)
This position conducts and/or participates in work sessions, meetings and projects that review and/or establish divisional goals, workflow, project schedules, and prioritization of activities. These activities involve, but are not limited to, implementation of and ongoing compliance with state and federal child care regulations related to background checks, automation enhancements for the CLASS and Child Care Licensing Account Portal systems, creation and maintenance of divisional training, certification, and handbook materials. This position contributes to these efforts by:
• Assessing workloads and job tasks for employees and making decisions on how to best address mission-critical tasks while maintaining appropriate customer service to child care providers.
• Participating in design and testing sessions for automation enhancements
• Identifying where policy and procedural changes are needed, and reviewing and providing editorial feedback for materials that incorporate such changes
• Reviewing quality assurance data to address individual performance for direct reports and to identify divisional areas of need in training and baseline performance expectations
• Researching data needed for state and federal audits pertaining to background checks
• Reviewing state and federal legislative initiatives and outcomes to provide input on effective implementation of any needed changes
These meetings require the position to understand and contribute to project management activities (including creating clear and attainable project objectives, planning and execution, and managing project constraints). This position will ensure that his/her contributions to project management are clearly articulated, accurately captured, and that any related assignments are completely timely. (20%)
This position represents the division in a variety of internal and external stakeholder meetings, communications, and forums, including informative sessions about background check functions, public meetings, court hearings, and conferences. External stakeholders include (but are not limited to) Department of Public Safety, Department of Family and Protective Services, CASA program representatives, judges, child care providers, subjects undergoing background checks, agency contractors, legislative authorities, and authorities in other states that conduct background checks for purposes similar to our own. Internal stakeholders include Child Care Regulation staff within HHSC, and HHSC staff outside of the program area. This position provides interpretation of policies related to background checks to internal and external stakeholders. This position ensures that accurate and thorough information is provided to stakeholders during these interactions and will ensure that any necessary follow up is completed and any noted issues are communicated to relevant parties for resolution. Noted issues may include automation concerns, policy changes needed, or suggestions for program improvement. (10%)
This position selects, hires, manages, and develops staff. To develop staff, the CBCU manager evaluates unit performance through observations, workload review, performance evaluations, quality assurance reviews, and other statistical reports. Managing staff involves (but is not limited to) approving time and leave, ensuring equipment and software needs are met, and consultation with HR for issues such as FMLA-protected leave, disciplinary actions, and administrative complaints. This position ensures staff receive appropriate training to meet the essential job functions and determines when a new employee has met sufficient milestones to move on to the next training topic or to expand the employee’s independent decision-making. (10%)
This position reviews quality assurance data on a regular basis to identify policy gaps, inconsistencies, and divisional training needs. The position ensures that any such issues identified are addressed in a timely manner. (10%)
This position participates in program area audits by state and federal authorities which primarily include Department of Public Safety, Federal Bureau of Investigations, Title IV-E (foster care funds), and Child Care Development Fund. This position contributes to agency audit responses for background check functions. This position uses data provided during audits and quality assurance reviews to identify risks, policy gaps, and training needs for direct reports and the division as a whole, regardless of whether there are specific audit findings associated with these issues. (5%)
This position performs other duties as assigned and required to maintain unit operations, which may include but is not limited to completing background check work for a variety of populations, supervising additional staff during manager vacancies or extended leave, or completing work products that would normally be assigned to other staff for completion. This (5%)
Registrations, Licensure Requirements or Certifications:
None
Knowledge, Skills and Abilities (KSAs):
• Knowledge of local, state and federal laws and regulations relevant to agency-performed background checks.
• Knowledge of background checks policies and processes in human and social service agencies.
• Knowledge and/or experience in Child Care Regulation, Residential Child Care Regulation, and/or Child Protective Services or a related program area
• Ability to train, manage, and develop staff.
• Ability to independently interpret and apply various policies and procedures.
• Ability to apply a critical and analytical approach to problem solving.
• Ability to prioritize and manage multiple, competing responsibilities.
• Ability to understand new information effectively and quickly.
• Ability to plan, direct, and assign responsibilities and supervise the work of others.
• Ability to contribute to the development and evaluation of administrative policies and procedures and to devise solutions to administrative problems.
• Skill in effective verbal and written communication.
• Skill in effective problem solving techniques and negotiations
• Skill in establishing and maintaining productive working relationships both internally and externally.
• Ability to work independently and with limited direction.
• Ability to develop and deliver presentations and conduct meetings and training activities.
• Ability to operate standard office equipment, computer word processing software, electronic mail and ability to learn agency software applications.
Initial Screening Criteria:
A Bachelor's degree from an accredited college or university or work experience in HHSC Child Care Regulation may substitute for the education on a year for year basis with maximum substitution of four years. A minimum of two years of experience in mentoring, training, or supervising employees or peers.
Prior work experience in HHSC Child-Care Regulation is preferred.
Additional Information:
Applicants considered for employment must pass a background check, which includes a criminal history check and a Texas Child Abuse and Neglect Registry check.
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Active Duty, Military, Reservists, Guardsmen, and Veterans:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations:
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks and Work Eligibility:
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer:
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Nearest Major Market: Austin