Manager II

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!

ICF/IID Manager II – Starting Market Rate Salary $89,692.85

Under the direction of the Regional Director and Assistant Regional Director, coordinates and supervises the activities of a Long-Term Care Regulatory team of members representing the following disciplines: nursing, nutrition, social work, and Qualified Intellectual Disabilities Professional, and administrative/technical support. Coordinates survey activities, investigation of complaints, licensure inspections, and investigations of abuse, neglect, or exploitation. Participates in making punitive action decisions. Work includes administrative and technical support, scheduling consultation, quality assurance, and evaluating the performance of team members. Works cooperatively in scheduling, developing policy, and meeting the goals of the unit with other team leaders. 

The state of Texas offers many benefits to employees. HHSC is a qualifying organization for the Federal Public Service Loan Forgiveness Program, which forgives the remaining balance on college student Direct Loans after making 120 qualifying monthly payments. We also offer excellent health benefits, a lifetime monthly retirement annuity as well as 401(k) and 457 Programs under the Employees Retirement System of Texas.

Essential Job Functions (EJFs):

Supervises unit/staff including planning work schedules, monitoring output, and ensuring compliance with policies and procedures.  

Evaluates program, procedures, or processes for effectiveness through review (for example, reviews statistics, reports, operations, findings, case readings, surveys, quality assurance activities, performance measures, and best practices) and reports results or makes recommendations to resolve issues or improve performance.  

Tracks, monitors, plans, coordinates, or schedules activities on a complex level to ensure deadlines or requirements are met.  

Serves as a liaison for the assigned area on complex issues with agency staff or outside entities.  

Plans and participates in, and monitors staff training.  

Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisal.  

Testifies at hearings or in court proceedings to provide information regarding policy/procedures, history, findings, or activities.  

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. 

Knowledge, Skills, and Abilities (KSAs):

Knowledge of and ability to interpret local, state, and federal laws and regulations relevant to program area.  

Knowledge of applicable agency program policy and monitoring systems.  

Experience in a Long-Term Care Regulatory program related to Intermediate Care Facilities (ICF/IID/RC). 

Experience performing supervisory, managerial, or professional work. 

Experience developing guidelines, procedures, rules, and regulations. 

Experience monitoring compliance with policies and procedures. 

Skill in problem solving and decision making. 

Skill in building and maintaining effective work relationships. 

Skill in using Microsoft Office software; Word, Excel, Access, Outlook.  

Ability to work as a member of a management team. 

Ability to coach employees to develop their capabilities including providing encouragement and training to improve job performance.  

Ability to express oneself clearly orally and in writing. 

Ability to plan and direct program activities to support agency goals. 

Ability to devise solutions to administrative problems. 

Ability to establish goals, objectives, to organize workloads, and set priorities to meet deadlines. 

Ability to communicate with others to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints. 

Ability to effectively interact with others in political/stressful situations. 

Registrations, Licensure Requirements or Certifications:

Must successfully complete state and federal training and become qualified to conduct surveys independently in the ICF/IID program within the first 12 months. 

Initial Screening Criteria:

Experience in the management of a business function, division, or department relevant to the assignment.  

Graduation from an accredited four-year college or university with major course work in a field relevant to the assignment is generally preferred. Experience and education may be substituted for one another.  

Experience in a Long-Term Care Regulatory program related to Intermediate Care Facilities (ICF/IID/RC). 

Minimum of 2 years experience performing supervisory, managerial, or professional work.

Additional Information:

Must be willing to work hours other than 8-5 M-F. Must be able to travel as needed to full regional service area as needed for job responsibilities. The job requires 35% travel, with most travel during the day. However, some overnight and weekend travel is required, as well as occasional on-call duties for emergencies or high-priority situations in facilities. Must have reliable transportation.

Note: This position is able to work a compressed workweek of four 10-hour days.

All applicants must pass a fingerprint criminal background check.

If you are offered and accept the position, you will not be permitted to continue employment at any HHSC regulated facilities or providers. You will be required to disclose any potential conflicts of interest, secondary employment, volunteer activities, and friends/family who own, operate, or work at regulated providers.

If you are an active or former licensed nursing facility administrator, certified nurse aide, or medication aide, hiring will be pending until professional licensing and Employee Misconduct Registry checks are completed.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work. I-9 Form - Click here to download the I-9 form.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.