LTCR HCS Manager II

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!

HCS Manager II – Starting Market Rate Salary $89,692.85

Under the supervision of the Regional Director/Assistant Regional Director, this position supervises regional team members and team coordinators in the completion of investigations and certification surveys in the Home and Community-based Services (HCS) and Texas Home Living (TxHmL) Medicaid Waiver Programs to determine program provider compliance with regulations and rules. This position will participate as an active member of the Regional Management Team. Ensure timeframes are met for all visits and data entry is completed by deadlines. Assists the RD/ARD in performing administrative tasks as assigned. Coordinates and oversees on-site visits regarding program provider response to finalized investigations of abuse, neglect, or exploitation; complaints, and death of individuals in the HCS and TxHmL programs. This position will plan, assign, and supervise the work of others. This position requires local and occasional statewide travel. 

The state of Texas offers many benefits to employees. HHSC is a qualifying organization for the Federal Public Service Loan Forgiveness Program, which forgives the remaining balance on college student Direct Loans after making 120 qualifying monthly payments. We also offer excellent health benefits, a lifetime monthly retirement annuity as well as 401(k) and 457 Programs under the Employees Retirement System of Texas.

Essential Job Functions (EJFs):

Supervises staff including planning work schedules, monitoring output, and ensuring compliance with policies and procedures.  

Coordinate the activities and the department resources for a HCS and TxHmL unit.  

Schedule surveys, certifications, complaints, and follow up visits to meet federal and state guidelines, protocol, and timeframes. 

Evaluates program, procedures, or processes for effectiveness through review (for example, reviews statistics, reports, operations, findings, case readings, surveys, quality assurance activities, performance measures, best practices) and reports results or makes recommendations to resolve issues or improve performance. 

Plans, participates in, and monitors staff training. 

Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisals.  

Expected to serve as liaison for assigned area on complex issues with agency staff or outside entities.  

The program manager is expected to testify at hearings or in court proceedings to provide information regarding policy, procedures, history, findings, or activities. 

Knowledge, Skills and Abilities (KSAs):

Knowledge of HCS/TxHmL waiver programs and delivery of services to people with intellectual and developmental disabilities.  

Knowledge of the reporting and investigation of abuse, neglect, and exploitation in waiver programs.  

Knowledge of and ability to interpret local, state, and federal laws and regulations relevant to program area. 

Ability to work with a diverse group of individuals, advocates, and other professional agencies.  
Ability to build positive, professional, relationships with internal and external stakeholders.  

Ability to organize workloads and set priorities to meet deadlines. 
Ability to work as a member of a management team. 

Ability to coach employees to develop their capabilities including providing encouragement and training to improve job performance. 

Ability and experience performing supervisory, managerial, or professional work. 

Skill in effective oral and written communication.  

Possess ability to demonstrate excellent interpersonal skills, problem-solving skills, and prioritization skills. 

Skill and experience monitoring compliance with procedures. 

Skill in developing guidelines, procedures, rules, and regulations. 

Knowledge of and ability to interpret local, state, and federal laws and regulations relevant to program area. 

Skill in developing and or approving schedules, and priorities. 

Registrations, Licensure Requirements or Certifications:

None

Initial Screening Criteria:

Bachelor’s degree from an accredited four-year college or university. 

Meets the federal requirements of a Qualified Intellectual Disability Professional, preferred.  

Minimum of 2 years of experience in performing supervisory, managerial, or professional work.   

Experience with HCS and TxHmL program providers.   

Experience in quality assurance review of documents and reports.   

Experience monitoring compliance with policies and procedures. 

Experience developing and/or approving schedules, priorities, and standards for achieving goals preferred. 

Additional Information:

Must be able to work hours other than 8 AM to 5 PM, Monday through Friday, as necessary. Ability to travel occasionally (i.e., quarterly) for activities such as out-of-town meetings or training sessions. The job requires 35% travel, with most travel during the day. However, some overnight and weekend travel is required, as well as occasional on-call duties for emergencies or high-priority situations in facilities. Must have reliable transportation.

Note: This position is able to work a compressed workweek of four 10-hour days.

All applicants must pass a fingerprint criminal background check.

If you are an active or former licensed nursing facility administrator, certified nurse aide, or medication aide, hiring will be pending until professional licensing and Employee Misconduct Registry checks are completed.

If you are offered and accept the position, you will not be permitted to continue employment at any HHSC regulated facilities or providers. You will be required to disclose any potential conflicts of interest, secondary employment, volunteer activities, and friends/family who own, operate, or work at regulated providers.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work. I-9 Form - Click here to download the I-9 form.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.