Instructional Developer

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Brief Job Description:

The Health and Specialty Care System (HSCS) serves 23 facilities in Texas with over 18,000 employees who provide care to individuals with mental illness and intellectual disabilities. HSCS Competency, Training, and Development (CTD) is part of the Staff Support Services (SSS) team in the Business Operations Unit.

The HSCS CTD team supports facility CTD Departments by providing in-person, virtual, and hybrid training content as requested; creating and maintaining instructor-led and computer-based training and curriculum; responding to inquiries; providing guidance based on state mandates and HHS/HSCS policies and procedures; keeping accurate and up-to-date materials and records; managing and reporting data; certifying facility instructors; and facilitating division-wide training programs.

As part of the HSCS CTD team, the Instructional Developer will provide exceptional customer service to HSCS facilities by collaborating with a team of instructional designers, Subject Matter Experts (SMEs), and other stakeholders to update, create, manage, and deliver eLearning courses. The ideal candidate will ensure online content is managed, regular maintenance checks are performed, and technical issues are quickly resolved. In addition to using knowledge of adult learning theory to create engaging, accessible computer-based training content for multi-generational and multi-cultural facility staff, the developer may be asked to design instructor led courses for the classroom. Responsibilities include performing research for effective content delivery with user-friendly interfaces. The ideal candidate has strong verbal and written communication and organizational skills, is extremely proficient with software programs used for instructional development, and values innovation, creativity, and continuous process improvement. This individual will thrive when working independently and as part of a team and will stay abreast of current eLearning best practices.

An in-basket exercise will be part of the interview process. 

Essential Job Functions (EJFs):

Plans, revises, designs, and develops engaging, interactive, user-friendly computer-based training to meet identified objectives while using adult learning principle and eLearning best practices. (40%)

Maintains eLearning course content files, assists with updating html menus, and quickly responds to course file requests and publishing issues to ensure efficiency and smooth performance. (20%)

Collaborates with subject matter experts, team members, or other stakeholders as required to formulate learning objectives, draft or revise instructional content, assess training needs, or troubleshoot issues. (20%)

Participates in evaluating training and curriculum to identify challenges and opportunities with a focus on continuous improvement. (10%)

Stays up to date on all laws, rules, policies, procedures, and best practices related to training and eLearning development. (10%) 

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

-Adult learning principles and instructional design models.

-eLearning theories and best practices.

-File system structures, databases, and/or LMS/LRS functionality.

Skill in:

-Using authoring tools, such as Adobe Captivate, Storyline, or similar to create and publish interactive and engaging eLearning courses.

-Written and oral communication.

-Organization and attention to detail.

-Formulating learning objectives and creating engaging curriculum and training materials with content tailored to diverse audiences and learning styles.

Ability to:

-Provide excellent customer service to HSCS leadership and facility staff.

-Create and edit adult eLearning courses, resulting in visually appealing, engaging, interactive, and user-friendly content.

-Manage multiple training projects simultaneously, meet deadlines, and adhere to project timelines.

-Effectively work both independently and collaboratively as a member of the Competency Training and Development team.

-Edit existing HTML files using an HTML or text editor.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Graduation from an accredited four-year college or university with major coursework in instructional design, educational technology, or related field is preferred.

At least 2 years of recent experience as an instructional designer or content creator using authoring software, such as Adobe Captivate, Articulate 360, or similar.

Experience and education may be substituted for one another. 

Additional Information:

This position may be telework eligible. Travel up to 10% may be required to provide facility support.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form