IT Business Analyst

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: IT Business Analyst 
Job Title: Information Technology BA II 
Agency: Health & Human Services Comm 
Department: Regulatory Services Appl FCL 
Posting Number: 11892 
Closing Date: 03/05/2026 
Posting Audience: Internal and External 
Occupational Category: Computer and Mathematical 
Salary Group: TEXAS-B-23 
Salary Range: $5,098.66 - $7,600.00 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework:  
Travel:  
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 701 W 51ST ST 
Other Locations:  
MOS Codes: 8846,8848,8858,14NX,15AX,16KX,181X,182X,1D7X1,255A,25B,26B,62E,681X,682X,781X,782X,CYB10,CYB11,ISM 
IT,Z Prefix 
 
 

Under the general supervision of the Child Care Regulations Enhancement and Release Manager, this position performs complex business analysis work. Work involves coordinating the gathering, development, and documentation of business requirements and analyzing requirements management methodology. Identifies issues and risks on projects and initiatives. Develop test cases. Provides training on projects and business processes. Provides technical input on project documents. Communicates business processes and workflow diagrams. Identifies business and project inefficiencies. Document business processes and requirements. This position is classified as a full-time position (40 hours a week). Work outside of regular hours may be required. Travel to other work locations may be required. Performs other duties as assigned.  

Selected candidate must be willing to work from an HHS office located in Austin, Texas designated by the hiring manager. 

Essential Job Functions (EJFs):

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Analyzes and documents requirements management methodology, utilizing industry best practices on IT projects and customer-initiated requests that support established business processes and improvements to existing systems and capabilities. Develops and documents business and user requirements to support projects or system enhancements. Analyze policies and procedures to determine impact on process and existing systems. Develop functional and/or system requirements documentation to take advantage of efficiency improvements, such as automating manual processes, streamlining applications, seeking out and documenting inefficient processes and developing application concepts. Document clear, detailed, and thorough technical specifications for simple to complex requests. Act as liaison between technical and non-technical customers, effectively providing automated solutions to business problems. Meet with staff, customers and stakeholders to establish current and future priorities with IT components to support the program’s business needs and those of the agency. Identify and document steps to achieve established priorities. Provide IT input on new technologies, architectural or security requirements. (30%)

Facilitates the requirements management process across the System Development Life Cycle (SDLC). Lead high-level requirements meetings to understand and collect product, business and technical needs. Identify business analysis tasks and meaningful project estimates for the tasks. Resolve conflicting business and technical requirements. Identify issues concerning technical limitations and key products requirements. Provide reviews on projects and tasks and develop corrective action plans as needed. Research and communicates application, data and infrastructure need and ensure solution alignment to business objectives/requirements. Develops and validate user acceptance testing (UAT). Assess and develop test cases, as required. (30%)

Communicates technical business processes verbally and via workflow diagrams. Leverages standard methodologies, processes, and tools. Assist customers with identifying and prioritizing business needs, ensuring alignment with agency goals. Identifies opportunities for customers to utilize existing or future technology to meet business needs. Identifies opportunities for customers to collaborate with other business partners to deliver solutions that have an agency-wide impact. Supports preparation of agency governance materials (i.e., business justification, cost/benefit analysis, etc.). Reviews and provides feedback on project deliverables such as project charters and design documentation. Identifies challenges and proposes meaningful solutions. Provide feedback to IT and agency leadership, reporting the status of current priorities, new and future projects, and to highlight opportunities for cross-divisional collaboration. (15%)

Monitors assignments to ensure timely delivery, and reports status/risks to stakeholders. Consults with customers on software/hardware purchases, review software/hardware justifications and recommends approval/disapproval. Reviews and provide technical input on architecture, security, systems design, risks and application modifications. Provides guidance and assistance to IT staff, customers, and stakeholders on the resolution of computer related issues. (10%)

Participates in project teams in the delivery of IT solutions through the analysis and documentation of business processes, requirements and specifications. Promote productivity and efficiency by studying current practices, help customers analyze complex technical and managerial processes, identify inefficiencies, and assist customers to realize business value. Educates customers, colleagues and stakeholders on business analysis techniques and standards. (10%)

Other duties as assigned. (Note: Including but is not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.) (5%)  

Knowledge, Skills and Abilities (KSAs):

Knowledge of facilitation techniques in discussing requirements
Knowledge of effective management principles
Knowledge of System Development Life Cycle (SDLC) Methods
Knowledge of process improvement methods
Knowledge of principles and practices of project management

Knowledge of Business and Requirements Analysis

Knowledge of the Agile SDLC and how business requirements are translated into user stories

Skilled in eliciting business and technical requirements
Skilled in communicating complex design and technical issues, as well as writing business cases and product requirements

Skilled in data analysis tools like SQL and Excel
Skilled in effective verbal and written communication and presentation skills
Skilled in gathering input, formulating a plan, and carrying it to fruition
Skilled in providing exceptional follow-through and customer-service

Skilled in developing and executing Test Scripts

Skilled in conducting user acceptance testing

Skilled in effective verbal and written communication

Ability to analyze systems, processes and procedures
Ability to write and revise standards and procedures
Ability to explain abstract concepts in concrete terms to a variety of audiences, including technical, non-technical and executive personnel
Ability to bring about consensus on contradicting views
Ability to manage ambiguous and continuously evolving business needs
Ability to analyze coordinate and solve complex problems

Ability to work in a team environment and handle multiple projects

Ability to create process models, workflows and diagrams using tools like Visio or Lucid chart

Registrations, Licensure Requirements or Certifications:

 “N/A”

Initial Screening Criteria:

Graduation from a four-year college or university with major coursework in business, communications, computer science, computer information systems, management information systems, or a related field. Appropriate experience including working on complex enterprise-wide applications and experience writing epics, user stories including acceptance criteria may be substituted for the required education on a year-for-year basis up to four years.

Additional Information:

 “N/A”

Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.

• Selected candidates must be legally authorized to work in the U.S. without sponsorship.

• Selected candidate must be willing to work from an HHS office located in Austin, designated by the hiring manager. 

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.