IT Business Analyst II

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: IT Business Analyst II 
Job Title: Information Technology BA II 
Agency: Health & Human Services Comm 
Department: TIERS Elgblty Apps Staff 
Posting Number: 8519 
Closing Date: 02/24/2026 
Posting Audience: Internal and External 
Occupational Category: Computer and Mathematical 
Salary Group: TEXAS-B-23 
Salary Range: $5,098.66 - $8,304.83 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework: Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 1609 CENTRE CREEK 
Other Locations: Austin 
MOS Codes: 8846,8848,8858,181X,182X,255A,25B,26B,3D0X1,62E,681X,682X,781X,782X,CYB10,CYB11,ISM,IT,Z Prefix 
 
 
 

Brief Job Description:

This position participates in highly complex (senior-level) Information Technology (IT) business requirements and related activities throughout the Business Automation and Social Services Applications (SSA) divisional areas of responsibility. Provides analysis and guidance to other agency areas regarding interpreting policies and procedures within the arena of eligibility-system functionality. Analyzes HHSC assistance program policies and procedures to determine their impact on SSA automated systems (TIERS, SSP, EST, and other related systems) and system functional areas and meets with HHSC business areas and external customers to define system-related business requirements. Serves as a senior analyst in developing and implementing eligibility programs’ business rules, business requirements, and technical specifications of changes or additions to current or future technologies. Other responsibilities include developing, implementing, and maintaining quality assurance processes, best practices, and standards, monitoring internal operations and vendor performance measures, and reporting deficiencies to the Business Requirements manager. Assists in developing and implementing continuous process improvement initiatives. Analyzes performance data to identify trends and areas for improvement initiatives and reports the results and recommendations to the Business Requirements Manager and Business Automation Director. Performs root cause analysis and the development of appropriate corrective action plans for IT systems and processes. Duties include providing peer reviews of business requirements documentation and coordinating technical writing and editing reviews. Reviews complex project deliverables such as project charters, design documentation, test plans, and risk assessment plans and provide comments and suggestions to document owners. Serves as the lead in producing documentation and expertise in response to internal and external audit requests as required. Prepares and presents complex communications and/or reports on projects, assignments, and/or activities to all levels of staff up to and including executive management. Other responsibilities include providing production support and technical assistance to users of SSA eligibility systems.  

Essential Job Functions (EJFs):

Serves as senior analyst for Business Requirements unit daily operations with primary emphasis on facilitating the service-request lifecycle (through customer-related service request responses, business requirements coordination across program areas, business rules and requirements solicitation from requesters, technical specifications and related artifacts review, and monitoring system integration and user acceptance testing prior to implementation). (30%)

Provides mentoring, consultation, documentation, and direction to other areas of Social Services Applications (SSA) with regards to policy implementation within all SSA eligibility systems. (10%)

Develops and/or reviews complex system documents or artifacts to convey business requirements and support efficient system design (including but not limited to business rules, business requirements, mock-ups, diagrams, flowcharts, technical specification documents, system design documents, test plans, risk management plans, quality management plans, and/or technical specifications). (20%)

Performs complex analysis to diagnose system problems and suggests a corrective action plan. (10%)

Provides quality-assurance-related consultation to, or oversight of, projects, assignments or special initiatives. (10%)

Provides assistance to developers, system analysts, or customers on system applications, software, and hardware and production support to users of TIERS and other SSA eligibility systems and applications, including on-site support as needed. (20%)

Knowledge, Skills and Abilities (KSAs):

Knowledge of Texas Works eligibility programs and/or MEPD eligibility programs;
Knowledge of quality assurance principals and best practices, and how they relate to large scale enterprise organizations;
Knowledge of process improvement best practices and instantiating continuous process improvement initiatives;
Knowledge of project management principles and practices;
Knowledge of both Agile and Waterfall Systems Development Life Cycle (SDLC).;
Skill in analyzing and evaluating complex IT programs, policies and issues;
Skill in developing creative and workable solutions to complex problems and issues;
Skill in communicating effectively both orally and in writing;
Skill in coordinating and communicating with a wide range of staff, programs, departments, officials, agencies and the public;
Ability to mentor and provide consultation and direction to other Social Services Applications (SSA) staff;
Ability to analyze and interpret technical information including regulations, policy, and automation system documentation/specifications;
Ability to communicate in writing, translating user/business needs into a technical style, and communicate technical instructions to system users;
Ability to plan and coordinate individual and group work activities;
Ability to detect and diagnose application problems;
Ability to create technical designs for solutions to problems;
Ability to work professionally with a broad range of stakeholders; and
Ability to prepare concise business requirements, technical specifications documents and related artifacts.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Preferred graduation from an accredited four-year college or university with major course work in business, communications, or IT/computer sciences. Must have at least four years of experience developing business rules, business requirements, functional requirements, user stories, OR must have at least four years of experience working with HHSC eligibility systems along with knowledge of HHSC eligibility programs such as SNAP, Medicaid, Medicaid for Elderly and Disabled People, TANF, CHIP. At least four additional years of relevant employment experience exceeding the preferred minimum experience required may be substituted for the education preference.  

Additional Information:

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.