Enrollment Broker Operations Division MA II

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Enrollment Broker Operations Division MA II 
Job Title: Management Analyst II 
Agency: Health & Human Services Comm 
Department: Enroll OS - Enroll Broker Ops 
Posting Number: 9652 
Closing Date: 11/30/2025 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Group: TEXAS-B-21 
Salary Range: $4,523.16 - $7,253.83 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 4601 W GUADALUPE ST 
Other Locations:  
MOS Codes: 0510,0570,4502,4505,8016,8840,8852,8862,8870,11A,11Z,14FX,165X,171X,35PX,37A,37F,3N0X6,46A,612X,632X 
641X,70A,70D,70E,712X,732X,INF,IS,SEI13,SEI15,YN,YNS 
 
 

Brief Job Description:

The Texas Health and Human Services Commission (HHSC) Medicaid and CHIP Services (MCS) department seeks a highly qualified candidate to fill the Management Analyst II position in Program Enrollment and Support, Enrollment Broker Operations. MCS is driven by its mission to deliver quality, cost effective services to Texans. This position makes a significant contribution to MCS’s mission by managing day-to-day operations and oversight of the Enrollment Broker (EB) vendor while coordinating EB system projects with HHSC eligibility system (TIERS) team, Managed Care Organizations, Texas Medicaid and Healthcare Partnership (TMHP), and other stakeholders as required.

The Enrollment Broker Operations division of Program Enrollment and Support is responsible for ensuring contract requirements are met, identifying performance trends, and evaluating improvement activities or contract remedies. The Management Analyst II position involves significant amount of planning, developing, coordinating, and implementing agency programs and providing consultative services and technical assistance from the Enrollment Broker team, program staff, governmental agencies, community organizations, or the general public. Ensures compliance with agency policies and standards, processes, and procedures. Manages cross-division collaboration to ensure horizontal and vertical communication, appropriate project prioritization, and effective resource utilization. A key component of the Management Analyst II position is to provide support for designated vendor activities and this position is responsible for identifying problems and developing potential solutions to operational issues. Serves as the subject matter expert in assigned workgroups and other contract activities with respect to the Enrollment Broker scope of work. Works directly with the vendor to coordinate, develop, document, and review processes and changes. Monitors activities for contract compliance, utilization targets, provides timely responses to information requests, resolution of issues, consultative and technical assistance, and documentation to ensure adherence to performance requirements.

The ideal candidate thrives in an environment that emphasizes critical thinking and problem solving, teamwork to achieve goals, integrity, excellence through high professional standards and personal accountability, and curiosity to continuously grow and learn.

This position reports to the Director II of Enrollment Broker Operations and works under limited supervision, with considerable latitude for the use of initiative and independent judgment

Essential Job Functions (EJFs):

Oversees and participates in program planning, development, and implementation. Develops tools and techniques for project management. Coordinates, leads, and facilitates project meetings with stakeholders. This function requires leading meetings with vendor staff to review new processes or the need for corrective processes. Organizes project records, including project documentation and open issue resolution lists. Maintains records of reported errors and project deficiencies including those noted through direct oversight or reported by state users. Submits and analyzes weekly status reports, gives updates to management and peers on the status of projects.

Monitors activities for contract compliance and utilization targets. Ensures proper documentation requirements regarding adherence to key performance requirements are met. Provides timely responses to information requests. Serves as a consultative and technical resource for Enrollment Broker scope of work. Reviews, monitors, tracks reports and deliverables, and notifies the Contract Manager when vendor is out of compliance with established performance measures.

Prepares administrative reports, and specialized research projects. This function requires compiling written records. This position will prepare state action request communications requiring attention, responses, and corrective actions from the vendor and other work as assigned. 

Provides professional communications to Medicaid and CHIP health plans, the Enrollment Broker, HHSC staff, other state agencies and external associations on managed care and Enrollment Broker operations. 

Evaluates the health and dental plan's ability to successfully ingest and produce the required enrollment data on the monthly and daily files defined in the Joint Interface Plan (JIP) by performing Operational or Readiness reviews. Conducts detailed, complex research and analysis of operational issues including examination of rules, and policies. Assist in planning and conducting operational and readiness reviews for Medicaid Managed Care, CHIP enrollment, and Medicaid 1115 waiver programs, or LTSS to analyze business requirements and to support system and operational processes. Ensure to provide helpful feedback between the state, enrollment broker, and health and dental plans to meet the contractual requirements on operational and readiness reviews.  

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

• Medicaid and CHIP managed care enrollment policy and processes.
• Local, state, and federal laws related to the program area; of public administration and management techniques; of statistical analysis processes; of budget processes; of research techniques; of training and marketing techniques; and of program management processes and techniques.

Skill in:

• Identifying measures or indicators of program performance and in operating computers and applicable software.
• Coordinating with multiple stakeholders.
• Coordinating team member actions operating in direct support of the enrollment broker activities and team members responsible for resolving Medicaid and CHIP eligibility and managed care enrollment issues.
• Skill in using personal computer application software such as Microsoft Word, Power Point, Excel, Microsoft Project or similar programs.
• Skill in written and oral communication.

Ability to:

• Evaluate impacts that policy and program changes may have on Medicaid and CHIP managed care enrollment.
• Manage projects and work groups to facilitate the implementation of changes to managed care enrollment.
• Review enrollment broker contract deliverables.
• Gather, assemble, correlate, and analyze facts; to devise solutions to problems; to market programs; to prepare reports; to develop, evaluate, and interpret policies and procedures; to communicate effectively; and prioritize workload.
• Ability to work cooperatively as a team member in a rapid-paced, deadline-oriented environment.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

At least two years’ experience in Medicaid and CHIP policy and procedures. Bachelor’s degree from an accredited college or university. Educational requirements are transferable with relevant work experience on a year-for-year basis. 

Additional Information:

N/A

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.