Engagement System Support Analyst

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Engagement System Support Analyst 
Job Title: Program Specialist VI 
Agency: Health & Human Services Comm 
Department: HHS Provider Finance M/C Admin 
Posting Number: 7509 
Closing Date: 08/07/2025 
Posting Audience: Internal and External 
Occupational Category: Business and Financial Operations 
Salary Group: TEXAS-B-23 
Salary Range: $5,098.66 - $8,304.83 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework: Eligible for Telework 
Travel:  
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 4601 W GUADALUPE ST 
Other Locations:  
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,86P0,88A0,88B0,8U000,OS,OSS,PERS,YN,YNS 
 
 
 

Brief Job Description:

Performs work for the Chief Financial Officer Division, Provider Finance Department. Works under general supervision with moderate latitude for the use of initiative and independent judgment. This role is part of the Engagement System Support team, and the Program Specialist VI will be trained and supervised by senior members of the Engagement System Support team, but will report directly to Business Operations Manager V. 

Program Specialist VI will provide operational support in the collection and management of data to support the development of payment rates. In addition to ensuring the integrity, security and accessibility of the agency's data. This role will ensure other users can easily use the database or system to find the information they need and that systems perform as they should, liaising with vendors as needed to maintain the system. Work also includes; 

Coordinating with internal agency staff and external vendors as it relates to complex systems for collecting statistical and cost data; 

Acts as system and database administrator for external cost reporting system, 

Maintains spreadsheets, large databases, procedures, data instruments, and data tracking systems 

Provides training and operational support/guidance to agency staff and contracted providers on cost reporting systems, state statutes and regulations, and HHSC policies and procedures. 

Provides operational support of the cost reporting and tracking systems; as well as interfacing with diverse groups, including other agency staff, medical/provider associations, workgroups, client advocates, attorneys, state/federal auditors, audit managers and audit staff throughout the state, and interested parties regarding data collection and the rate-setting process. 

Performs other work as assigned or required to maintain and support the office and agency operations.   

Monitors resource email box for external and internal inquiries; determines appropriate handling of inquiries in accordance with state and agency policies, procedures, rules, and statutes. Transfers requests to other business areas, as necessary, and maintains documentation of how inquiries were handled. 

Participates in fulfilling open records request submissions, ensuring research is completed in a timely manner. 

Participates in team meetings, trainings, and other administrative and operational duties related to cross-coordination with other members of the team.   

Ensures providers training documentation is tracked and maintained. 

Essential Job Functions (EJFs):

Interfaces effectively and positively with diverse groups, including external vendors, agency staff, providers, provider representatives, associations, advisory committees, work groups, client advocates, attorneys, state/federal auditors, and other interested parties. 

Prepares and develops database documentation, policy and procedures documentation 

Maintains and modifies databases and complex spreadsheets. 

Monitors data to safeguard integrity, provide ready accessibility, and file security through protected access, storage, backup, and retention. 

Ensures compliance with agency rules, state and federal regulations, and agency methodologies. 

Identifies needed areas of change, proposes alternative strategies and recommendations for presentation to management. 

Knowledge, Skills and Abilities (KSAs):

Knowledge of: 

Knowledge of maintaining spreadsheets and database. 

Knowledge of accounting, business and management principles and practices and procedures. 

Knowledge of state/federal laws and regulations relating to Medicaid reimbursement. 

Skill in: 

Skill in operating personal computer and various software programs to include Word, Excel, PowerPoint, Planner, Visio, Forms, and Outlook. 

Skill in written and verbal communication, summarizing complex information, evaluating alternatives, and developing creative and workable solutions. 

Skill in interpersonal and relationship building, including the ability to collaborate among multiple parties, work with people under pressure, resolve conflicts, and establish and maintain effective working relationships. 

Skill in gathering, analyzing, and reporting program and operational performance data. 

Skill in managing personal workload, multiple and competing priorities, and adapt behaviors and work methods in response to new information, changing conditions, or unexpected obstacles. 

Ability to: 

Ability to plan and facilitate effective meetings with diverse stakeholders. 

Ability to exercise sound judgment in making critical decisions; to communicate effectively; and to assign and/or supervise the work of others. 

Ability to utilize or ability to receive training to leverage design thinking methods and practices. 

Ability to utilize or receive training to leverage data analytics tools (MS Excel, MS Power Automate or Tableau). 

Ability to communicate effectively and present to executive leadership. 

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Bachelor Degree preferred. One year experience in Provider Finance or applicable organization required. Salesforce experience preferred, but not required.

Additional Information:

Hybrid work environment, with a mandatory working twice a week on-site. Policy is subject to change. 

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.