Disaster Case Management Operations Manager

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Brief Job Description:

Responsible for planning, organizing, and managing Disaster Case Management (DCM) program grant. Plans and assigns the work of others. This position will be responsible for managing the overall implementation and ongoing operations of the DCM program. Sets the priorities for DCM client tracking and reporting with vendors. Advises vendor staff on program implementation, performance of work, tracking, reporting and quality control methods. Ensures compliance with federal and state regulations, policies and procedures. This position will identify and communicate clear, consistent guidelines, conduct regular site visits, hold regular coordination calls to share information across operational areas, evaluate program effectiveness, identify corrective actions and complete reports to FEMA. This position provides day-to-day monitoring of the case management activities, identifies deficiencies in processes and implements solutions. Establishes professional communications with DCM stakeholders such as Long-Term Recovery Committee (LTRC), FEMA, State Agencies, community groups, voluntary agencies, church, community leaders and elected officials. Makes presentations to stakeholders and attends community and LTRC meetings. Monitors proposed changes in state and federal regulations to determine potential impact on the DCM grant program. Plans, coordinates, evaluates and recommends strategies to contracted vendors to support successful outreach operations and successful case management activities. Creates reports on case management caseloads, vendor productivity, disaster recovery plans, case closure, and grant closure. Plans and coordinates with contracted vendors to ensure compliance with policies, procedures, and regulations. Identifies ongoing training needs for state and vendor staff, assists with scheduling training as needed. Provide training as needed to vendor staff. Communicates on a complex level with others (internally and externally) to provide, exchange, or verify information, answer inquiries, address issues, and resolve problems or complaints. Directs, assigns and supervises the work of others. Works under minimal direction with considerable latitude for use of initiative and independent judgment. Up to 25% in-state travel required.

Essential Job Functions (EJFs):

 Knowledge, Skills and Abilities (KSAs):

Knowledge of: Applicable federal and state laws, rules, policies & procedures; accounting principals; case management principals.

Skill in: Applying federal and state laws, rules, policies & procedures; performing research;

Ability to: Monitor and enforce contract requirements; analyze financial data and make independent and sound financial judgements; analyze issues and find solutions in a timely manner; make recommendations to address and resolve issues; effectively communicate in writing, verbally, and make presentations to internal and external staff; deal effectively with diverse groups and individual and maintain effective working relationships; organize workload and set priorities.

Registrations, Licensure Requirements or Certifications:

Must have or be willing to obtain a Certified Texas Contract Manager (CTCM) certificate.

Initial Screening Criteria:

• Graduation from an accredited four-year college or university with major coursework in social work, public administration, emergency management, or business is preferred. Experience and education may be substituted for one another on a year-for-year basis.
• Progressively responsible work experience in case management, social work, grant monitoring, or emergency management is required.
• Experience in State of Texas government is preferred.

Additional Information:

Job requires working beyond normal working hours, including holidays and weekends, when necessary.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.