Director of Policy, Rules and Program Support

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Functional Title: Director of Policy, Rules and Program Support 
Job Title: Director III 
Agency: Health & Human Services Comm 
Department: CCL Assoc Comm - SO Admin 
Posting Number: 9631 
Closing Date: 10/14/2025 
Posting Audience: Internal and External 
Occupational Category: Management 
Salary Group: TEXAS-B-28 
Salary Range: $11,066.55 - $13,051.00 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework:  
Travel: Up to 15% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 701 W 51ST ST 
Other Locations:  
MOS Codes: 8003,8040,8041,8042,10C0,111X,112X,113X,114X,20C0,30C0,40C0,611X,612X,631X,641X,648X,90G0,91C0,91W0 
97E0,SEI15 
 
 

Brief Job Description:

Under the supervision and direction of the Deputy Associate Commissioner (DAC) of Program Operations for Child Care Regulation (CCR) in the Regulatory Services Division (RSD), of the Texas Health and Human Services Commission (HHSC), the Director of Policy, Rules and Program Support Division provides leadership, strategic direction, and guidance to the CCR Policy, Rules and Program Support teams. This position performs advanced leadership and oversight activities by directing coordination and implementation of CCR statutory changes, rule development and implementation, policy and procedure development, and is responsible for the CLASS IT system modernization, development and implementation process that allows CCR to gain efficiencies within the system to support internal and external stakeholders. This position oversees multiple divisions performing complex administrative functions with an array of management level positions.

This position directs high-level positions including a policy manager, rules manager, and program support manager. The position oversees establishing division strategic plans, goals, and objectives, overseeing the execution of CCR policy and rule development and implementation, and establishing priorities, standards, and measurement tools for determining progress in meeting team and agency goals. The position also oversees all CCR IT liaison functions, CLASS enhancements, and technological changes.

This position must lead with an innovative mindset and must be skilled in continuous process improvement. The position establishes priorities, goals, and objectives; evaluates progress toward meeting goals; identifies problems and develops effective solutions; makes and implements plans for continuous improvement. This position will oversee the collection, organization, analysis, and preparation of reports.

The Director of Policy, Rules and Program Support must possess and be capable of highly advanced, data-driven decision making, public speaking, emotional intelligence, and the ability to develop relationships with internal and external HHSC staff, providers, stakeholders, and community leaders. The position interacts routinely with CCR direct delivery staff, CCR state office staff, CCR and RSD senior leadership, HHSC executive leadership, HHSC legal staff, other HHSC divisions, state agencies, and external stakeholders. This position also interacts with advocacy groups, elected officials, and legislative offices on behalf of the agency.

The position works under minimal supervision with considerable latitude for the use of initiative and independent judgment.

Essential Job Functions (EJFs):

EJF1: Provides advanced strategic direction, overall vision, leadership, and oversight of multiple teams including Policy, Rules, and Program Support. Leads the overall strategic planning, implementation, coordination, and evaluation of programs and policies to promote effective program administration and service delivery for Child Care Regulation. Ensures implementation and attainment of program goals and objectives. (25%)

EJF2: Directs the management of the Program Support team. Provides overall vision, leadership and strategic direction in planning IT projects and identifying implementation targeted dates. Directs the overall planning, implementation, coordination, and evaluation of programs and processes to promote effective functional delivery. Works with teams to ensure implementation and attainment of program goals and objectives. (25%)

EJF3: Assesses and identifies Policy, Rules and Program Support Division needs and oversees the development of Policy, Rules and Program Support Division activities to ensure compliance with the Child Care Regulation mission and goals while identifying process improvement opportunities and solutions for change, and modernization. Coordinates and evaluates Division activities and business functions; and utilizes measurement tools for determining progress in meeting team and agency goals (20%)

EJF4: Oversees the development of internal and external written documents, reports and visual presentations ensuring quality and accountability is maintained. Provides professional oversight and guidance to other occupations or support staff, including executive and/or management-level staff, to ensure compliance with and adherence to Child Care Regulation standards and established procedures, Represents the agency at business meetings, hearings, trials, legislative sessions, conferences, and seminars or on boards, panels, and committees, represents the department by giving presentations, public speaking, providing information, and collaborating with stakeholders, other areas of the department, other state agencies, and advocacy partners. Responds to requests by legislators and other public officials upon request. Oversee the collection, organization, analysis and preparation of reports. (20%)

EJF5: Oversees, guides and provides direction, training and leadership to new and current Policy, Rules and Program Support Division staff coordinating team efforts to comply with statute ensuring program policies, standards and activities conform to federal and state requirements. (10%)

Knowledge, Skills and Abilities (KSAs):

• Proven leadership and demonstrated management skills of programs and issues involving diverse staff and stakeholders.
• Demonstrated ability to effectively manage competing priorities and deadlines.
• Successful experience in applying leadership principles and techniques.
• Knowledge of state and federal laws, regulations, policies, rules and requirements.
• Knowledge of the legislative process.
• Knowledge of budget, financial, or contract management.
• Knowledge of information technology, legal processes, and business services.
• Skill in strategic planning, developing and implementing goals and objectives, policies, and procedures.
• Skill in analyzing and evaluating complex program and policy issues.
• Skills in communication, working with people under pressure, negotiating among multiple parties, resolving conflicts, and establishing and maintaining effective working relationships with internal, external or governmental entities.
• Ability to develop and implement organizational vision and strategic direction.
• Ability to plan, assign, and supervise the work of others.
• Ability to set and manage priorities.
• Ability to explain complex ideas and issues in understandable terms.
• Ability to interpret and communicate policies and procedures.
• Ability to work under the stress of pressing deadlines and competing priorities.
• Ability to lead teams using emotional intelligence concepts and principles.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Bachelor's degree from an accredited four-year college or university or experience interpreting and implementing state or federal laws or regulations may substitute for education on a year for year basis.  

A Complete and well-written application.

Experience coordinating and implementing projects using project management techniques and AGILE practice is preferred.

Experience coordinating leading projects, interpreting and implementing statute, rules, and policy is preferred.

Additional Information:

N/A

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.