Director II

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Functional Title: Director II 
Job Title: Director II 
Agency: Health & Human Services Comm 
Department: BH-MH Contract Mgmt 
Posting Number: 10896 
Closing Date: 12/07/2025 
Posting Audience: Internal and External 
Occupational Category: Business and Financial Operations 
Salary Group: TEXAS-B-27 
Salary Range: $7,015.16 - $11,864.50 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 4601 W GUADALUPE ST 
Other Locations: Austin; Dallas; El Paso; Fort Worth; San Antonio 
MOS Codes: 8003,8040,8041,8042,10C0,111X,112X,113X,114X,20C0,30C0,40C0,611X,612X,631X,641X,648X,90G0,91C0,91W0 
97E0,SEI15 
 
 

The Director II performs complex (senior-level) managerial work by leading the operation of the Contract Management Branch within the Mental Health Contracts Management Area, which manages a book of business that includes approximately 500 contracts valued at over $1.2 billion per state fiscal year.

Work involves establishing goals, standard operating procedures, timelines, and allocating and evaluating resources for the area's contract management and administration functions. Contract management and administration activities include, but are not limited to, understanding contract terms, assessing contract and contractor risk, establishing contract monitoring plans, monitoring and documenting vendor/grantee performance, ensuring accountability and exercising remedies if deficiencies exist, verifying invoice accuracy and authorizing payments, and completing contract closeout processes. The Director II supervises the work of Contract Management Branch staff, which includes ten and a half (10.5) full-time equivalents.

This position requires a broad working knowledge of contract management and administration, and coordinates with Behavioral Health Services Program staff, Legal Services Division, Budget and Accounting staff, Contract Development staff, and other internal and external stakeholders in the management and administration of contracts.  Work is completed under limited supervision with extensive latitude for the use of initiative and independent judgment.

Essential Job Functions

Provides leadership and strategic direction to unit staff within the Mental Health Contract Management Unit and directs the unit's contract management and administration functions including, but not limited to ensuring comprehension of contract terms, assessing contract and contractor risk and establishing contract monitoring plans, monitoring and documenting vendor/grantee performance, ensuring accountability and exercising remedies if deficiencies exist, verifying invoice accuracy and authorizing payments, and completing contract closeout processes, and provides job function training and technical assistance. (30%)

Directs the Contract Management Branch staff, which includes establishing goals, standard operating procedures, timelines, allocating and evaluating resources, and guiding and training unit staff members. Coordinates leadership activities supporting employee engagement, staff development, and the creation of performance data to evaluate team functions and team member performance. Provides direction and guidance to frontline staff, promoting the development and growth of future leadership staff. Responsible for selection and hiring, assigning work, completing performance evaluations, employing personnel disciplinary actions, and approving leave. (30%)

Leads the development and deployment of techniques and tools for evaluating and improving contract management and administration activities, which include accounting for legislative or agency operational changes. Prepares productivity reports, creates and reviews contract management/administration documents (e.g., deliverable and performance monitoring reports, notices of alleged noncompliance/cure notices, and contract termination letters) for accuracy and professionalism, and approves employee work products. (20%)

Makes and informs management decisions that impact statewide contract management/administration activities, and monitors the unit's deployment of agency and unit policies and procedures, identifies change needs, and makes recommendations to improve unit operations. (10%)

Represents the unit and providers leadership on committees, and engages internal (e.g., Procurement and Contracting Services (PCS), Behavioral Health Services Program, Legal Services Division, Budget and Accounting staff) and other internal and external (e.g., vendors/grantees, community members, service coordination organizations and local officials) stakeholders on efforts/initiatives supporting contract management and administration activities. Also performs other duties as assigned, which include, but are not limited to, actively participating in and/or serving in a supporting role to meet the agency's disaster response obligations. (10%)

Knowledge, Skills, and Abilities

Knowledge of state and federal laws, regulations, policies, rules, and requirements, and specific knowledge of local, state, and federal laws relating to the mental health services and contract management/administration.

Knowledge of business processes, process improvement, contract management/administration systems, processes, and practices.

Knowledge of State government organization, administration, management, and operating practices.

Knowledge of the mental health service delivery system.

Knowledge of computer software applications.

Skill in task and project management.

Skill in problem-solving and conflict resolution.

Skill in analyzing/interpreting large and complex data sets, and writing complex documents/reports, policies, and procedures.

Skill in managing multiple and competing priorities.

Skill in providing leadership in a team environment.

Skill in assessing and evaluating services, and recommending improvements.

Ability to communicate, both orally and in writing, clearly, concisely, and effectively to individuals at all levels, both internal and external to the organization.

Ability to build, establish, and maintain effective working relationships with diverse groups and entities.

Ability to evaluate the performance of staff or contractors responsible for providing specified services.

Ability to implement and balance change and lead cross-functional/inter-disciplinary teams to design and deploy new or improved work processes.

Registrations, Licensure Requirements, or Certifications

Certified Texas Contract Manager (CTCM) or achieve within twelve months.

Initial Screening Criteria

Bachelor’s degree from an accredited four-year college or university with a major in business, public administration, human services, or a related field. Experience and education may be substituted for one another.

Experience communicating and working effectively with staff at all levels of an organization.

Experience assessing contract and contractor risk and establishing contract monitoring plans, monitoring and documenting vendor/grantee performance, ensuring accountability and exercising remedies if deficiencies exist, verifying invoice accuracy and authorizing payments, and completing contract closeout processes.

Three years of experience in compiling and analyzing financial and programmatic data and managing multiple and competing priorities in an environment of change.

Experience with computer software applications.

Additional Information

Employee must provide transportation. If an employee operates a personal or state motor vehicle in the performance of their official duties, the employee must possess a current valid Texas Driver’s license for the appropriate vehicle type. Education must be from a U.S. accredited college or university, or foreign education determined to be equivalent by an acceptable education evaluator. In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.