Director, LTCR Licensing and Credentialing

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Brief Job Description:

The Director II works under the general direction of the LTCR Deputy Associate Commissioner for Licensing, Policy, and Training with considerable latitude for use of initiative and independent judgment.  This position performs complex managerial work leading the day-to-day operations for the Licensing and Credentialing Section, which includes Provider Licensure and Certification, Credentialing, and Quality Assurance sections.  Responsibilities include interpreting state and federal laws and regulations and department rules and policy, as they apply to program strategic planning; rules and policy development; developing and implementing best practices; establishing quality assurance and performance measurement tools; developing and managing administrative and programmatic budgets; and ensuring effective utilization of resources.  The Director serves as backup to the LTCR Deputy Associate Commissioner of Licensing, Policy, and Training and completes other duties as assigned.

Essential Job Functions (EJFs):

EJF 1:  Provides overall vision, leadership and strategic direction to the Licensing & Credentialing section.  Directs the overall planning, implementation, coordination, and evaluation of programs and policies to promote effective program administration and service delivery.  (20%)

EJF 2:  Plans, implements and administers diverse programs to meet department objectives.  Makes program management decisions, impacting statewide regulatory services and operations, and works with other state agencies and internal and external stakeholders.  Reviews and evaluates impact of proposed federal and state laws on program objectives.  (20%)

EJF 3:  Leads the Licensing and Credentialing Section as a functional organization model that supports the effective and efficient delivery of regulatory services and protects client health and safety.  Assures best practices are developed and coordinated for effective service delivery.  (10%)

EJF 4:  Represents the department by making presentations, providing information and testimony, collaborating with consumer and provider advocacy associations, other areas of the department, other state agencies, and federal partners.  Respond to requests by legislators and other public officials. (20%)

EJF 5:  Coordinates with federal and state agencies to assure program policies, standards and activities conform to federal and state requirements.  (10%)

EJF 6:  Manages and develops staff through review of performance data, consultation, training and performance appraisal.  Responsible for hiring and selection, assigning work, completing performance evaluations, recommending personnel disciplinary actions, and scheduling and approving leave.  (15%)

EJF 7:  Other Duties as Assigned: Performs other duties as assigned in order to ensure services are provided.  Willingly completes other duties as assigned within time frames and minimum standards. (5%)   

Knowledge, Skills and Abilities (KSAs):

Knowledge of local, state, and federal laws relating to regulation of facilities, agencies, and individuals providing care to people with disabilities and the elderly.

Knowledge of public administration and management techniques.

Knowledge of statistical analysis processes.

Knowledge of program planning and implementation.

Knowledge of the functions of Long-term Care Regulation, preferred.

Ability to organize large complex information into an understandable format.

Knowledge of policies, procedures, and functions as they apply to regulatory activities.

Ability to gather, assemble, correlate, and analyze facts.

Ability to devise solutions to problems; to prepare concise reports; to develop and evaluate policies and procedures; and to plan, assign, and/or supervise the work of others.

Ability to provide customer service during stressful situations.

Skill in managing multiple and competing priorities.

Skill in communicating complex information.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Graduation from an accredited four-year college or university with major course work in a field relevant to the assignment is generally preferred.  Experience and education may be substituted for one another on a year-by-year basis.

Experience in the management of a business function, division, or department relevant to the assignment.

Experience with computers and software, such as MS Word, MS Excel, and MS PowerPoint.

Additional Information:

The LTCR area prohibits outside employment with any entity that HHSC regulates and or contracts with.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.