Data Reviews Support Coordinator

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Brief Job Description:

The Office of Inspector General’s (OIG’s) mission is to improve the health, safety, and well-being of Texans through good stewardship of public resources, with a focus on core public health functions. OIG is a dynamic organization that specializes in the prevention, detection, audit, inspection, review, and investigation of fraud, waste, and abuse in the provision and delivery of all state health and human services and enforces state law related to the provision of those services. The OIG’s Data Reviews division leverages data and technology to build tools and processes that effectively and efficiently prevent, detect and deter fraud, waste and abuse within Texas Medicaid and other health care programs, helping ensure that taxpayer funds for health and human services are spent properly. Working under the leadership of the OIG Chief of Data Reviews, the Data Reviews Staff Services Officer V will serve as the Data Reviews Support Coordinator, providing both administrative and operational support across the Division’s teams and assisting the Chief with executive support and cross-divisional activities.

OIG Data Reviews is seeking an enthusiastic, motivated, and adaptable team member for this role – someone who is willing to take initiative to step in and help wherever it is most needed across the Data Reviews division or the OIG. The Data Reviews Staff Services Officer V is responsible for facilitating collaboration and coordination across Division teams, providing administrative and operational support for the Data Reviews Division and Chief, participating in cross-divisional workgroups, and leading special projects as needed. This position performs highly advanced, senior-level administrative and coordination work that involves planning, leading, and overseeing activities to assist the Chief and Division leadership. Participates in activities to ensure the success of internal and external meetings, cross-divisional assignments, and Division operations; facilitates development of presentations and talking points; tracks and reports performance measures; conducts specialized tasks and duties pertaining to fiscal, administrative, and program functions; and performs other duties or tasks as assigned. This position requires a candidate who is willing and able to perform complex tasks, handle multiple competing priorities, and shift focus across a variety of assignments based on Division needs and priorities. The ideal candidate will be a strong communicator who is detail oriented and who excels at developing organizational solutions, provides friendly and professional customer service, approaches changing workload and assignments seamlessly, and takes initiative to assist the Division with limited guidance. This position may supervise the work of others. Work is performed under minimal direction with extensive latitude for the use of initiative and independent judgment. Attends work on a regular and predictable schedule in accordance with agency leave policy and Division policies and procedures.  

Essential Job Functions:

Conducts specialized tasks and duties pertaining to administrative and operational functions across the Division, such as travel coordination and travel claim submission; training coordination; disaster preparedness; Division-wide communication; purchasing and requisition support; recruiting, hiring, scheduling interviews, and onboarding/separation; and asset management. Responsible for assisting with planning and executing morale and retention activities across the Division. Assists the Chief and Division leadership with drafting memos; developing publication content; and creating meeting agendas, talking points, clear meeting notes with action items. Tracks and assists with policy and procedure revisions, and provides guidance and interpretation on policies and procedures. Reviews and evaluates business and management practices related to specialized tasks assigned and makes recommendations for ongoing Division improvements. Coordinates implementation of new processes as approved by the Chief or Division leadership. (30%)

Learns and understands activities across the Data Reviews division and the OIG to successfully represent OIG in cross-divisional activities, workgroups, and meetings and coordinate participation across teams and divisions. Promotes collaboration across Data Reviews teams, facilitating Division-wide meetings and leading Division morale and retention activities. Coordinates extensively with OIG management and staff to collect pertinent information on behalf of the Chief of Data Reviews. Consolidates and reports research findings in a way that is useful to management and appropriate for the intended audience. Responsible for Division records management and content organization. (25%)

Assists the Chief with Division audit coordination, organizational and strategic planning, and other Division-wide tasks. Tracks and reports certain Division performance measures. If measures are not achieved or a challenge is identified, analyzes potential causes and reports results and recommendations to management. Develops solutions to organizational issues and concerns; develops organizational change strategies and plans; and/or conducts training for implementation of organizational solutions, strategies, and plans to promote efficiency. Assists the Chief of Data Reviews in preparation for executive-level meetings, OIG- or Division-wide calls and presentations, or meetings with internal/external stakeholders. Assists the Chief and Division leadership with calendar coordination and resolution of schedule conflicts, as needed. (15%)

Provides support for Division functions as needed, assisting Division leadership and team members with programmatic support for a variety of administrative support functions across the division, such as processing mail, sending faxes, making phone calls, reviewing data and producing spreadsheets, assisting with content management, completing data entry, tracking caseloads, documenting invoices and payments, and other activities as needed to support Division goals and objectives. (15%)

Conducts professional and courteous outreach to both internal and external stakeholders on behalf of the Chief and Division teams, ensuring the provision of excellent customer service. Collaborates professionally and courteously with other OIG and HHSC SSOs and team members, upholding OIG’s core values of accountability, integrity, collaboration, and excellence. (10%)

Performs other duties as assigned. Keeps manager informed as required or as necessary. (5%)

Knowledge, Skills and Abilities (KSAs):

• Knowledge of organizational development and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures; methods and procedures analysis techniques; work simplification methods; and forms and records management best practices.
• Knowledge of health and human services programs, functions, and systems.
• Knowledge of local, state, and federal laws and regulations relating to health and human services administration and program integrity is preferred.
• Knowledge of the principles of leadership and how to effectively interact with various leadership styles.
• Knowledge of records management principles and practices.
• Knowledge of requisition and purchasing processes (HHS-specific preferred).
• Knowledge of recruitment, hiring, onboarding, and access management processes and practices (HHS-specific preferred).
• Experience in strategic planning and performance monitoring.
• Ability to handle high-level administrative functions and provide guidance to others.
• Ability to evaluate problems, develop alternative and innovative solutions, oversee studies, develop and interpret policies and procedures, and design programs or trainings to implement policies and procedures.
• Ability to independently manage projects and track and report progress.
• Ability to derive solutions to administrative problems.
• Ability to handle multiple, competing priorities and assignments, adjusting focus as needed to address the most critical priorities and adhere to timelines.
• Ability to prepare well-written, objective, concise, and clearly organized reports and presentations with thoughtful, data-driven recommendations for OIG leadership's consideration.
• Ability to positively and proactively promote morale and retention activities across a division, including appreciation activities, celebrations, award ceremonies, and social events.
• Ability to think creatively and support creative thinking in others.
• Ability to develop training materials and instruct and train others.
• Ability to switch between tasks that require following directions and performing routine, repetitive functions and tasks that require initiative and innovation.
• Strong analytical skills with the ability to collect, analyze, organize, and disseminate significant amounts of complex information with attention to detail and accuracy.
• Skilled in use of office equipment and software, including fluency in Microsoft Office products, such as Excel, Word, PowerPoint, Teams, SharePoint, Project, Visio, etc.
• Skill in meeting facilitation, including scheduling, creating agendas, and notetaking.
• Skill in creating an environment of teamwork, positive reinforcement, and customer-service driven support.
• Skill in communicating professionally, courteously, and effectively, both verbally and in writing.
• Skill in establishing and maintaining collaborative and effective working relationships with all levels of staff and external stakeholders.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

At least three years of full-time professional experience working within state, local, or federal government or a public agency or working as a consultant for state, local or federal government or a public agency is preferred.

Additional Information:

• The OIG is responsible for preventing, detecting, auditing, inspecting, reviewing, and investigating fraud, waste, and abuse in the provision of HHS in Medicaid and other HHS programs.  Potential employees of OIG are subject to criminal background checks in accordance with the HHS Human Resources policy. Selected applicants must complete a national fingerprint-based criminal background check through Texas Department of Public Safety (DPS) and Federal Bureau of Investigation (FBI) to determine if they have criminal history record information that constitutes a bar to employment.
• Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.