Contract Specialist IV

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Contract Specialist IV 
Job Title: Contract Specialist IV 
Agency: Health & Human Services Comm 
Department: PASRR 
Posting Number: 10328 
Closing Date: 10/29/2025 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Group: TEXAS-B-22 
Salary Range: $4,801.16 - $5,500.00 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework:  
Travel: Up to 50% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 701 W 51ST ST 
Other Locations: Austin; Arlington; Dallas; Denton; Fort Worth; Houston 
MOS Codes: 3006,3044,8640,310X,36A,36B,51C,60C0,62S0,63G0,63S0,64PX,651X,6C0X1,751X,FIN10,F&S,LS,LSS,SEI16,SK 
 
 
 

Intellectual and Developmental Disability (IDD) Services and PASRR is expanding the reach of IDD Habilitative Specialized Services (IHSS), an array of services that supports individuals with IDD living in nursing facilities. We are seeking qualified and passionate professionals to help scale and strengthen this essential program across Texas.

Ideal candidates will have experience implementing or expanding statewide initiatives, thrive in dynamic and evolving environments, and bring a creative, solutions-minded approach. Applicants should be comfortable with change, skilled at navigating ambiguity, and capable of quickly pivoting when systems or processes prove ineffective or inefficient.

Under the supervision of the IHSS Manager, the Contract Specialist IV provides advanced consultative and technical assistance to HHSC program staff, HHSC contract management staff and contracted providers. Work involves the oversight and monitoring of contractual and program requirements for IHSS providers with HHSC. The CSIV conducts desk reviews and on-site reviews to determine compliance with rules, policies, and procedures. The worker routinely reviews and analyzes contractor performance data to assess risk of contract and program non-compliance and determines trends by reviewing, monitoring, and evaluating contract deliverables (e.g., record reviews, review of policy and procedures, etc.). Conducts follow-up activities with providers and reports analysis of data to HHSC staff, as appropriate. At the conclusion of each on-site and/or desk review, presents a verbal and written summation of all areas of non-compliance and provides consultative services and technical assistance to IHSS provider staff, as well as develops report of findings to be shared with executive staff, stakeholders, and HHSC staff. Participates in unit and cross-agency workgroups related to contractor performance, functions, and planning. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.  

If you're energized by meaningful work, ready to build sustainable systems that improve lives, and excited to make a difference in the IDD community, we encourage you to apply.

Essential Job Functions (EJFs):

Task 1: Facilitate, coordinate, and conduct on-site contract and program monitoring reviews of the IHSS provider agency’s performance to determine compliance with rules, laws, regulations, policies, and procedures, which includes record reviews and interviews with staff, individuals, and families. Review supporting evidence to identify programmatic and contractual systemic trends of non-compliance. Review and monitor the provider’s data and documentation about individual services, service delivery systems and the provision of the contracted functions. Review and analyze the provider’s historical report of monitoring findings to track and trend incidents of non-compliance and determine eligibility for recommendation of contractual remedies. (35%)

Task 2: Prepare for contractual and programmatic monitoring reviews. Ensure that the IHSS samples are drawn and shared with providers prior to the reviews. Review critical incident reports and complaints. Review corrective action plan (CAP) results from the previous monitoring review to determine the review period and identify and address consecutive findings. Develop and complete travel arrangements. Prepare and send announcement letters to the provider contact representatives. (20%)

Task 3: Conduct and complete complaint investigations regarding allegations of contractual and programmatic non-compliance in accordance with agency and unit policies, procedures, and guidelines. (15%)

Task 4: Coordinate, facilitate, and provide assistance to the contracted providers for requested corrective action plans as a result of identified elements of non-compliance discovered during monitoring reviews conducted via on-site, desk review, or hybrid methodology. (10%)

Task 5: Produce well-written reports (e.g., debriefings, develop comprehensive reports of findings related to review activities, share corrective action plan feedback and responses with the provider, and respond to any requests for appeal of findings). (10%)

Task 6: Maintain current knowledge of all rules and policies as it relates to PASRR program requirements to provide consultative services and technical assistance on a complex level to LIDDA and provider staff, other stakeholders, and HHSC staff. (5%)

Task 7: Participate in unit and cross-agency workgroups related to contractor performance, functions and planning. Represent the department at meetings and conferences. Work effectively with staff from LIDDAs, IHSS providers, and other external stakeholders. Work collaboratively with other agency sections, departments, and divisions to resolve problems, create improved operating methods or procedures and to respond to agency needs. (5%)

Knowledge, Skills and Abilities (KSAs):

Knowledge of the Texas state system for services and supports for people with intellectual and developmental disabilities (IDD)
Knowledge of program planning, implementation, and evaluation
Skill in researching and analyzing information
Skill in managing multiple and competing priorities
Skill in working collaboratively and cooperatively with a variety of groups
Skill in establishing and maintaining effective working relationships and ability to work cooperatively in a team environment
Skill in the use of computer and related equipment, including the use of Microsoft Office Suite or equivalent to include word processing, spreadsheet, database, or presentation software programs
Ability to prepare concise, accurate reports, memos, policies, and procedures, etc. and communicate effectively both orally and in writing
 

Registrations, Licensure Requirements or Certifications:

Must be a Certified Texas Contract Manager (CTCM) or complete the requirements to become a CTCM within 18 months of employment.  

Initial Screening Criteria:

• Bachelor's degree from an accredited university
• A minimum of two years of experience working directly or indirectly serving individuals with an intellectual and development disabilities (IDD).

Preferred:

• A minimum of two years of direct experience working with PASRR.
• Experience working as a habilitation coordinator, service coordinator, or program manager with a LIDDA.
• Experience working as a case manager or program director with an IDD waiver provider.

Additional Information:

There will be an in-basket exercise as part of the interviewing process. If selected, the interview will be held via Microsoft Teams.

Agency salary policy, budget and candidate’s qualifications will dictate final salary offer.

Employees must provide transportation. If an employee operates a personal or state motor vehicle in performance of their office duties, the employee must possess a current valid Texas driver’s license for the appropriate type of vehicle. Employees/Applicants are responsible for providing a copy of their driver’s license prior to beginning employment.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.