Content Strategist

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Content Strategist 
Job Title: Information Specialist IV 
Agency: Health & Human Services Comm 
Department: CHIEF INFORMATION OFFICE 
Posting Number: 11930 
Closing Date: 03/09/2026 
Posting Audience: Internal and External 
Occupational Category: Business and Financial Operations 
Salary Group: TEXAS-B-22 
Salary Range: $4,801.16 - $7,761.50 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework:  
Travel:  
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 4601 W GUADALUPE ST 
Other Locations:  
MOS Codes: 4502,4503,4505,4511,4512,4591,8055,165X,35PX,3N0X6,46A,46S,46Z,INF,MC,PA,SEI13 
 
 
 

The Content Strategist is responsible for writing communications about IT products and services to internal and external stakeholders. This includes researching, drafting, editing, proofreading and fact-checking documents for grammatical, syntactical and usage errors, spelling, punctuation and adherence to HHS and HHS IT style. Content may include IT Division email alerts, presentations, newsletters, talking points, speeches, reports and web content. Duties will also include planning, facilitating and moderating webinars and information dissemination events for staff engagement and adoption of agency technology products; managing shared email mailboxes; sending out targeted IT announcements and communications; tracking new information as it arises to keep agency documentation up to date; and serving as an internal communication specialist for IT. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment, and performs related work as assigned.  

Selected candidate must be willing to work from an HHS office located in Austin, Texas designated by the hiring manager. 

Essential Job Functions (EJFs):

1. Researches and gathers information from subject-matter experts to create original content and adapt technical material for non-technical audiences. Writes and edits content for multiple platforms, including intranet, newsletters, emails and presentations. Ensures all content meets accessibility standards and usability best practices for diverse audiences, applying user experience principles to organize and present information clearly and effectively. Coordinates with IT leadership to draft messages, such as CIO communications and technology adoption updates. (30%)

2. Supports planning and execution of IT engagement initiatives, including webinars, training sessions and information dissemination events. Coordinates logistics for virtual and in-person events, including scheduling, invitations and technical setup. Tracks project milestones and deliverables using Microsoft Planner, Excel and Teams to ensure deadlines are met, and monitors participation and feedback to evaluate effectiveness and recommend improvements. (20%)

3. Manages shared email mailboxes and responds to inquiries promptly. Sends targeted IT announcements and ad hoc communications as needed, and tracks new information to update agency documentation for accuracy and relevance. (15%)

4. Edits and proofreads content for grammar, spelling, punctuation and adherence to AP and HHS style guidelines. Collaborates with subject-matter experts to confirm technical accuracy and validate facts, while performing manual link verification to ensure all references and resources are current and functional. Rewrites complex or technical language into clear, concise and reader-friendly text. (15%)

5. Meets with IT business units and other departments to gather requirements and align communication strategies. Provides guidance on SharePoint structure, navigation and content organization to improve usability and resource accessibility, and coordinates cross-departmental communication efforts to ensure consistent messaging and timely information sharing. (10%)

6. Creates visually appealing layouts for digital communications using tools such as Canva, PowerPoint, InDesign and Photoshop. Ensures all designs comply with HHS branding standards and accessibility requirements, and works with IT teams to integrate graphics and multimedia elements into intranet, SharePoint content, emails, presentations and other deliverables. (5%)

7. Performs other duties as assigned. (5%)

Knowledge, Skills and Abilities (KSAs):

• Ability to proactively coordinate business needs.
• Ability to juggle multiple business needs and tight deadlines.
• Ability to research and prepare information on time.
• Ability to implement basic user experience principles to elicit strong end user materials.
• Ability to analyze and interpret technical information.
• Ability to translate strategy and objectives into copy that is meaningful and actionable.
• Ability to understand the agency’s programs, target audiences and differentiators, and distill it into a messaging framework.
• Ability to write for diverse audiences and different types of media and formats.
• Ability to develop long- and short-form copy, including headlines, email subject lines, etc.
• Knowledge of AP Style guidelines.
• Knowledge of content marketing and journalistic-style writing.
• Knowledge of generative AI, use and best practices.
• Ability to collaborate effectively and work independently.
• Ability to learn new technologies and software.
• Ability to effectively communicate both verbally and in writing.
• Ability to identify and incorporate industry best practices and trends.
• Ability to resolve customer issues with a focus on customer satisfaction.
• Ability to recognize potential problems or delays early and proactively develop plans to avoid delays.
• Ability to establish goals, objectives and timelines.  

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

• Graduation from an accredited four-year college or university with major coursework in journalism, marketing, communications or a related field. One year of appropriate experience may be substituted for the required education on a year-for-year basis.
• Minimum three (3) years’ experience working with Microsoft O365 apps.  

Additional Information:

Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.

• Selected candidates must be legally authorized to work in the U.S. without sponsorship.
• Selected candidate must be willing to work from an HHS office located in Austin, designated by the hiring manager. 

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.