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Brief Job Description:

The Texas Health and Human Services Commission (HHSC) seeks highly qualified candidates to fill the Project Manager IV position within the Community Services (CS) Division Deputy Executive Commissioner’s (DEC) Office. The Project Manager IV reports to the DEC Office Director and performs complex (senior-level) project management work such as, portfolio management, division coordination, and ensures successful planning, initiation, and implementation of projects at the division level. Primary responsibilities include working with the division’s executive leadership team and their teams to identify business needs, elicitation, policy and process research, progress monitoring, stakeholder identification, and project documentation repository maintenance.

The Project Manager IV will communicate with project stakeholders, executive leadership, and other relevant parties as needed. The Project Manager IV may also direct, assign, and evaluate the work of project staff, workgroup members, and other program staff. Utilizes standard project management methodologies and tools to support key business and strategic project initiatives involving cross-functional coordination, and stakeholder engagement, research, and analysis.

The Project Manager IV will make recommendations to the DEC and the DEC Director, as needed, and assist with development of divisional policies and processes. The Project Manager IV will also develop, organize, and perform analyses on employee engagement surveys and support executive leadership and their teams through change management principles and techniques. Works under limited supervision with considerable latitude for the use of independent judgement to ensure goals are met. This position will perform related work as assigned, maintain confidentiality and security of information.

Essential Job Functions (EJFs):

Develops and manages projects, facilitates, and participates in cross-program and divisional workgroups, setting goals and objectives and providing work products and deliverables. Facilitates activities throughout the project’s life cycle including, but not limited to, planning and initiation/ kickoff, timeline, schedule development, tracking, status reporting, action item tracking, project closure, and lessons learned. Works with staff and external stakeholders to identify risks and issues and develop mitigation strategies. (40%)

Coordinates project team and stakeholder interactions using professional, clear, and respectful communication. Plans and manages efficient project meetings. Delegates tasks and responsibilities to appropriate personnel. Identifies and resolves issues and conflicts within project teams. Escalates risks and issues enabling leadership visibility to help resolve. Provides guidance and technical assistance to staff for related projects. (25%)

Acts as liaison to executive leadership and program staff as it relates to project activities. Creates and maintains a work environment conducive to effective communication, collaboration, team building and professionalism. Coordinates, communicates, and connects with project stakeholders at all levels and in all areas to support successful project delivery. Builds strong and supportive relationships with business partners. Develops, organizes, and perform analyses on employee engagement surveys and supports executive leadership and their teams through change management principles and techniques. Reports out trends and makes recommendations, along with best practices found through research and staff feedback. (25%)

May assist with facilitation of executive leadership presentations on completed project effectiveness and future improvement recommendations. Implements best practices and tools for successful project delivery. May prepare high quality written project reports, project updates, project summaries, policy and processes, and other documentation, as needed. (10%)

Knowledge Skills Abilities (KSAs):

Knowledge of federal and state laws and regulations pertaining to HHSC programs.

Knowledge of proven project management methodologies, tools and techniques.

Knowledge and experience managing small and/or large-scale projects impacting multiple business areas and operations.

Knowledge of program planning and implementation.

Knowledge of best practices for employee engagement and organizational development.

Knowledge of facilitation techniques effective with adult learners, or ability to quickly gain this knowledge.

Skill in communicating effectively both verbally and in writing.

Skill in synthesizing, analyzing and evaluating highly complicated and technical information and translate it easily understandable and concise documents and oral presentations for agency execution.

Skill in identification of project risks and gaps and able to develop creative and workable solutions to complex problems and policy issues.

Skill in coordinating and tracking assignments, projects, and activities to meet deadlines.

Ability to prepare concise status reports and to plan, assign, and/or evaluate the work of others.

Ability to gather, correlate, and analyze facts.

Ability to build relationships and work professionally and effectively with internal and external customers, in person and/or by telephone.

Ability to handle multiple tasks and projects with conflicting deadlines, meeting demanding deadlines, managing, and directing project and program activities effectively and efficiently.

Ability to operate a personal computer and use of software such as Microsoft Office, MS Project, Excel, Access, etc.

Ability to ensure security and confidentiality of sensitive and protected information.

Ability to provide excellent internal and external customer service.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Selection Criteria

Graduation from an accredited four-year college or university with major course work in business, public administration, public health or related field or related human services field. Full-time professional experience working within health and human services programs may be substituted for education on a year-by-year basis.

Minimum two (2) years’ experience in leading and managing complex projects.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.