Community Care Worker

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Brief Job Description:

Community Care Worker III (CT) performs complex tasks for the Interest List Management (ILM) Unit. Work involves intake processes, service coordination activities, complex complaint resolution, providing consultation and technical assistance, facilitation, extensive coordination and problem solving related to Medicaid waiver programs. Work requires adherence to contracts, policies, procedures and guidelines to ensure consistency with HHSC program requirements, identifying recurring issues within the programs and notifying management with recommendations for improvement. Works with limited supervision and has considerable latitude for the use of initiative and independent judgment.  

Essential Job Functions (EJFs):

1. Attends work on a regular and predictable schedule in accordance with the agency leave policy. Maintains, monitors, and performs data entry in the Community Services Interest List (CSIL) system and the HHS Enterprise Administrative Report and Tracking System (HEART). Answers the toll-free intake line for interest list calls; handles interest list inquiries, routes calls to the appropriate area and takes messages as necessary. (35%) 2. Performs interest list releases, tracks release responses and follows-up with released individuals to ensure appropriate and timely responses. (30%) 3. Coordinates sharing forms and documents for the interest list individuals between organizational units and with the appropriate regional and state office staff. (10%) 4. Composes and types correspondence, form letters and memorandums pertaining to the interest list. (10%) 5. Performs interest list contacts, sends interest list letters to correct addresses and researches mail returned undeliverable using the Service Authorization System (SAS) and Texas Integrated Eligibility Redesign System (TIERS). (5%) 6. Tests the CSIL system for appropriate outcomes. (5%) 7. Completes additional tasks, projects or other assignments upon request of management staff. (5%).  

Knowledge, Skills and Abilities (KSAs):

Knowledge of:  community resources available to persons who are elderly or have disabilities. 

Skill in:  creating and updating Excel spreadsheets

Ability to:  to explain complex or difficult information in a pleasant and understandable manner. The ability to read and interpret information. The ability to write instructions and develop chronologies in an understandable manner. The ability to enter information in an automated system while talking on the phone. The ability to perform research and create a detailed report of findings.  

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

High School Diploma or GED required. Experience of Health and Human Services waiver services; or experience with children who have disabilities, or adults who have disabilities. Experience operating a personal computer and Microsoft software. Bilingual (English and Spanish) required.  

Additional Information:

The posted salary range reflects the minimum and maximum allowable by state law. Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and requirements of HHSC. 

This position has the ability to telework upon approval based on business needs. Selected candidates must have the ability to provide personal home internet service and must also have a home office location free from distractions that will provide the ability to ensure confidentiality in the workplace. This position will work 8 a.m. to 5 p.m. Monday through Friday including most skeleton crew days. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.  

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form