CISO Staff Services Officer

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: CISO Staff Services Officer 
Job Title: Staff Services Officer III 
Agency: Health & Human Services Comm 
Department: CHIEF INFO SECURITY OFFICE 
Posting Number: 7516 
Closing Date: 10/26/2025 
Posting Audience: Internal and External 
Occupational Category: Computer and Mathematical 
Salary Group: TEXAS-B-19 
Salary Range: $4,020.33 - $5,833.00 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework:  
Travel:  
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 701 W 51ST ST 
Other Locations:  
MOS Codes: 0147,0160,0161,0170,0171,0430,0431,0491,2102,3152,4801,4802,4803,4804,4810,4821,6607,8411,8412,8840 
8862,20C0,30C0,38FX,3F0X1,3F1X1,420A,42A,42B,42H,4A1X1,51C,60C0,63AX,63G0,63S0,641X,70C,70F,89A 
8A200,8U000,920A,920B,92A,92Z,FIN10,LSS,PERS,PS,SEI11,SEI15,WEPS,YN,YNS 
 

The Staff Services Officer II, is hired by and reports to the HHSC – Chief Information Security Officer (CSIO). This position provides moderately complex (journey-level) administrative operations support and assistance to the CISO Leadership Team, to include the Chief Information Security Officer (CISO), and organization of approximately 60 staff. Performing routine administrative support and/or technical program assistance work and will work closely with the CISO.

***This is a hybrid position, and the employee must be able to come into the office 3 days a week.***

Duties include maintaining various calendars, space capacity and property management for the CISO team; communications, preparing, editing, and distributing correspondence, reports, presentations, memos, studies, forms, and documents; develops, coordinates, and maintains record keeping and filing systems; tracks and ensures timely completion of division's assignments and provides supervisor status of division assignments; responds to inquiries and interprets rules, regulations, policies, and procedures; assists in the development of administrative practices. Works under moderate supervision with limited latitude for the use of initiative and independent judgment. Performs other duties as required to ensure consistency, timeliness, and accountability.

Essential Job Functions (EJFs):

• Coordinates day-to-day staff support activities and complex meetings with up to 60 attendees ranging from CISO and various staff. Coordinates conference rooms and travel arrangements. Establishes meeting agendas and tracks action items. (20%)

• Coordinates projects, major assignments, and requests, from DSHS, HHSC, and CIO office. Makes recommendations on how to approach assignments. Follow up with team members to ensure closure on action items. Prepares, reviews, edits, and tracks high quality written documents, including project updates, summaries, memoranda, issue papers, status updates, presentations, agendas, and special reports submitted. Ensures all tasks/projects assigned are dealt with in a timely manner, meeting all deadlines, and obtaining all approvals as needed. (20%)

• On an ongoing basis, reports on program area and system-wide project issues, and formulates strategies to resolve issues; develops, monitors and reports project milestones; assesses project risks and develops plans for risk mitigation. Develops and maintains monthly reports including updates for all CISO high visibility information technology projects. Interprets policy and procedures for developing IT policies. (20%)

• Develops schedules, priorities, standards, and evaluation of standards for achieving short-term and long-term goals. Provides general staff services functions such as (20%):
  • Assist with managing CISO calendar, to include updating meeting invitations, maintaining meeting distribution list current, coordinates with DSHS and HHSC program areas regarding ad-hoc meeting requests, and/or other IT related questions and requests.
  • Coordinates procurements/purchase requests - determines staff needs, research available solutions, provides expert advice to management on best procurement method, prepares paperwork for procurements,
  • Budget tracking - recommending expenditures, analyzing monthly budget reports, reporting on trends, giving expert advice to management on how to resolve issues, for CIO office budget of approximately $13M annually)
  • Coordinates miscellaneous staff requests for tasks involving the CISO, gives expert advice to management on how to streamline signature and approvals routing based on current policies and practices in effect, and other coordination activities. Plans and coordinates special and administrative assignments and programs, such as annual inventory reconciliation. Participates in the development of office procedures, including writing, disseminating, and revising IT management policies, electronic files, and document approval workflows.
• Gives expert advice on HR functions, such as hiring and separations. Drafts job postings, screens applications, plans interview, administers in basket exercises, secures laptops and equipment and system access, and facilitates exit activities. Coordinates onboarding for both FTE and contractor staff. Assists team with license management. Tracks compliance with HR policies such as Performance evaluation, updating organizational charts, and required training. (20%)

• Serves as liaison to other program staff and other agencies. Provides input, technical assistance, and guidance to staff (internal, and other HHS divisions) in the development and implementation of activities and initiatives. Interacts regularly with other HHS executive staff offices to coordinate assignments. Develops and coordinates the implementation of assigned administrative and projects/initiatives. (20%)

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Knowledge, Skills and Abilities (KSAs):

• Knowledge of state government structure and functioning.
• Knowledge of human resources policies and procedures.
• Knowledge of recruiting processes and procedures.
• Knowledge of procurement processes and procedures.
• Skill in project management and time management.
• Skill in building and maintaining effective working relationships, exercising professional judgment, tact, discretion, and diplomacy.
• Skill in managing multiple and competing priorities.
• Skill in independently prioritizing, planning, coordinating, and organizing multiple tasks simultaneously and quickly adapting to changes and timeliness.
• Skill in using office software such as SharePoint and Microsoft (including Excel, Visio, Outlook, and Word).
• Skill in problem solving and conflict resolution.
• Skill in working collaboratively and cooperatively with diverse groups.
• Skill in verbal, written, and presentation communication.
• Skill in identifying and analyzing problems, evaluating alternatives, and proposing effective solutions.
• Skill in data analysis.
• Ability to apply principles of time management. Ability to communicate both in writing and verbally.
• Ability to manage, manipulate, and analyze complex databases.
• Ability to manage multiple priorities and devise solutions to administrative problems.
• Ability to collaborate with peers and to develop consensus.
• Ability to use initiative and independent judgment within established policies and procedural guidelines.
• Ability to perform work with a high degree of diligence.
• Ability to take initiative to improve processes, respond to urgent issues, and maintain confidentiality.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

• At least two years of professional experience working with standard software applications including Excel, Word, Visio, PowerPoint, Adobe Professional, SharePoint. 
• A minimum of two years’ experience in business administration, information technology, human resource, administration, or budget preparation/coordination work.
• Experience providing administrative support to a senior manager and their staff.
• Experience directly coordinating, tracking, and responding to executive assignments.
• Experience organizing, managing, and completing multiple assignments with competing deadlines.

Additional Information:

Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.

• Selected candidates must be legally authorized to work in the U.S. without sponsorship.
• Selected candidate must be willing to work from an HHS office located in Austin, designated by the hiring manager.  This is a hybrid position, and the employee must be able to come into the office 3 days a week.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.