CCSC Director II

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: CCSC Director II 
Job Title: Director II 
Agency: Health & Human Services Comm 
Department: CCS CCSC Director & Admin 
Posting Number: 7628 
Closing Date: 08/14/2025 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Group: TEXAS-B-27 
Salary Range: $7,015.16 - $11,864.50 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework: Eligible for Telework 
Travel: Up to 40% 
Regular/Temporary: Temporary 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 701 W 51ST ST 
Other Locations: Austin; Abilene; Beaumont; Canton; Edinburg; El Paso; Grand Prairie; Houston; Rowlett; San Antonio; Tyler; Wichita Falls 
MOS Codes: 8003,8040,8041,8042,10C0,111X,112X,113X,114X,20C0,30C0,40C0,611X,612X,621X,631X,641X,648X,90G0,91C0 
91W0,97,SEI15 
 
 

Job Description

The Texas Health and Human Services Commission (HHSC) seeks highly qualified candidates to fill the CCSC Director II position with Community Services (CS), Community Care Services (CCS), Community Care Services Contracts (CCSC) Section. HHSC is driven by its mission statement “We Serve Texas.” The ideal candidate will thrive in an environment that emphasizes fidelity to our mission, collegiality to internal and external stakeholders, nurturing talent within our team, open and transparent communication, and agility to adapt quickly to challenges and changes.

The ideal candidate will thrive in an environment that emphasizes innovation through new ideas, striving for excellence by taking pride in their work, accomplishing more through partnership, leading by example, and striving for continuous improvement. Applies appropriate intervention and administrative remedies. Provides contract guidance to internal and external stakeholders. Represents CCSC at meetings, work groups, projects, and conferences.

The Director II provides oversight and operational direction for the Community Care Service Contracts Regional Enrollment Monitoring (REM) Teams and the Enrollment Unit (EU). Is responsible for establishing and monitoring implemented strategic goals. The Director II performs highly advanced leadership and managerial functions. This includes supervising the work of others, works under limited supervision, with considerable latitude for the use of initiative and independent judgment to make critical decisions, analyzing complex information, and interpreting State and Federal laws. 

Essential Job Function

Provides oversight and operational direction for the CCSC REM and EU teams. Seeks innovative recommendations to improve policies, procedures, and processes. Ensures all provisional contracts are moved to standard, allowed to expire or terminated before contract expiration date. 30%

Plans, assigns, and oversees the work of the REM and EU Contract Administration Managers to ensure timely and accurate completion of contract monitoring and contract activities. Leads or participates in work groups to update/develop policies and procedures for CCSC. Seeks input from the REM and EU teams to improve CCSC policy and procedures. Analyzes data to identify trends or potential operational issues and finds innovative solutions. Develops and implement measures to ensure the integrity of CCSC contracts in SCOR. 30%

Oversees human resource related activities to ensure the following: staff resources are adequate to manage program; personnel issues are appropriately addressed; vacancies are filled promptly; employee complaints/grievances are handled appropriately and promptly escalated through the management chain; employee performance issues are addressed and handled timely; personnel actions are completed in accordance with policies and procedures so that valid selection processes are utilized, leave balances are accurate, and timely performance plans and appraisals are completed; REM and EU teams complete required training timely; CTCM certification and recertifications are tracked and completed timely; annual evaluations are completed and are an accurate reflection of the employee’s performance. 20%

Represents CCSC in internal and external workgroups and meetings. Provides technical expertise to REM and EU teams, and both internal and external stakeholders. Attends and leads coordination and collaborative efforts with internal and external stake holders which include efforts to coordinate business continuity processes and to provide proactive analyses of the impact of change to program areas and other HHS agencies as a result of implementing new systems applications and other major HHS projects. 10%

Coordinates requests for information, complaints, and legislative inquires for CCSC. Develop and complete required reports by required timeframes. Completes and tracks assignments and projects accurately/professionally in the required timeframes. Performs other duties as assigned. 10%

Registration, Licensure and Certifications

Requires Certification as a Certified Texas Contract Manager (CTCM)

Knowledge, Skills and Abilities

List the knowledge, skills, and abilities critical to performance in this position: 

Knowledge of the principles and practices of contract administration, management, and monitoring. 
Knowledge of contract performance analyses and monitoring procedures. 
Knowledge of state and federal laws, rules, regulations, policy and procedures relevant to contracts. 

Skill in communicating effectively both orally and in writing. 
Skill in establishing and maintaining effective working relationships. 
Skill in operating a personal computer. Skill in time management. 
Skill in project management. 
Skill in effective oversight to include planning, development and implementation of systems and processes. 

Ability to identify and analyze problems, evaluate alternatives and propose effective solutions.
Ability to interpret and analyze statutes. 
Ability to analyze, evaluate and summarize management records for accuracy and conformance to procedures, rules, and regulations and to draft clear and concise reports and correspondence regarding findings. Ability to use Microsoft Office products.

Additional Information

N/A

Initial Screening Criteria

Four years of HHSC management experience. Four years of contracting experience. Experience in HHSC Community Care Services contracts preferred. Experience in policy and procedure development preferred. Experience in cross-divisional or interagency collaboration preferred. Project management experience preferred. Business analysis or process improvement experience preferred. 

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.