Business Strategy & Implementation Coordinator

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Business Strategy & Implementation Coordinator 
Job Title: Management Analyst III 
Agency: Health & Human Services Comm 
Department: Contract MGT HR Contracts 
Posting Number: 9670 
Closing Date: 10/10/2025 
Posting Audience: Internal and External 
Occupational Category: Business and Financial Operations 
Salary Group: TEXAS-B-23 
Salary Range: $5,098.66 - $6,305.00 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 15% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 4601 W GUADALUPE ST 
Other Locations:  
MOS Codes: 0510,0570,4502,4505,8016,8840,8852,8862,8870,11A,11Z,14FX,165X,171X,35PX,37A,37F,3N0X6,46A,612X,632X 
641X,70A,70D,70E,712X,732X,INF,IS,SEI13,SEI15,YN,YNS 
 
 

Brief Job Description:

Performs moderately complex (journey-level) project management work supporting program and division activities. The Business Strategy & Implementation Coordinator (BSIC) reports directly to the Strategic Advisor to the Associate Commissioner of Strategic Operations (ACSO). The BSIC will support the development of strategic initiatives and the implementation of process improvement projects within Strategic Operations to achieve systematic improvements across the Division. This position performs advanced project management, consultative, and technical work related to the development and implementation of projects and initiatives. Responsibilities will include monitoring and evaluating ACSO activities, reviewing and synthesizing reports, coordinating with ACSO section leadership and other HHSC divisions, reporting internally and externally on project activities, and staff development. The BSIC works under general supervision with latitude for the use of initiative and independent judgment.

A successful candidate will be a critical thinker with experience in implementing high-level strategic initiatives designed to improve internal processes and operations. The ideal candidate will also have excellent technical, communication, and customer service skills.

Essential Job Functions (EJFs):

(30%) Leads and coordinates cross-functional projects and strategic initiatives from conception to completion. Utilizes formal project management methodologies (e.g., Agile, Waterfall) to develop project plans, define scope, set milestones, and track progress. Proactively identifies, communicates, and mitigates risks to ensure timely delivery of project deliverables.

(25%) Serves as a primary editor and synthesizer of complex information for the ACSO. Develops, writes, and edits a variety of high-quality materials, including executive briefs, memos, project status reports, and presentations for both internal and external stakeholders, ensuring clarity, accuracy, and alignment with strategic goals.

(15%) Conducts comprehensive analyses of existing ACSO operations, workflows, and systems to identify inefficiencies, bottlenecks, and opportunities for enhancement. Designs, recommends, and implements process improvements and new procedures to increase efficiency, effectiveness, and quality of service. Develop and monitor key performance indicators (KPIs) to measure success.

(10%) Designs, develops, and maintains interactive dashboards and reports (e.g., using Power BI, Excel) to visualize performance data, track KPIs, and provide data-driven insights to ACSO leadership for strategic decision-making.

(10%) Facilitates collaboration among ACSO section leadership, other HHSC divisions, and external partners to gain buy-in for initiatives and ensure successful implementation. Employs change management principles to guide staff through the adoption of new processes and technologies.

(5%) Develops and delivers training programs, guidance materials, and job aids for ACSO staff on new or revised policies, processes, and systems. Fosters a culture of continuous learning and improvement within the division.

(5%) Performs other duties as assigned to support the Strategic Advisor and the ACSO, including conducting research, preparing for high-level meetings, and managing special, ad-hoc projects critical to the division's mission.

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

• Process improvement and continuous quality improvement processes.
• Software platforms used to track projects.
• Project management best practices and processes.
• Data analytics, key performance indicator design, and dashboard development for performance monitoring.

Skill in:

• Professional writing (e.g., journalism) and copy editing.
• Communicating effectively orally and in writing, and in presenting information publicly.
• Critical thinking, attention to detail, and prioritizing work effectively.
• Customer service and the ability to build and maintain professional relationships.
• Synthesizing, analyzing, and evaluating highly complicated and technical information and translating it easily into clear and concise documents or presentations.
• Use of computers and software, including Microsoft Office applications (Word, Excel, Teams, SharePoint).
• Working proactively to develop creative and workable solutions to complex problems.

Ability to:

• Collaborate and develop effective professional relationships with coworkers and stakeholders.
• Evaluate, analyze, and make innovative recommendations for operational improvements that increase efficiency, improve customer experience, and provide recommendations.
• Manage and track documents through the editing and approval process.
• Prioritize time and manage multiple project deadlines.
• Use sound judgment and make decisions impacting business operations.

Registrations, Licensure Requirements or Certifications:

Process Improvement or Project Management preferred but not required.

Initial Screening Criteria:

• A bachelor’s degree from an accredited university, preferred. Professional work experience serving in a Project Manager, an Assistant Project Manager, or a Project Coordinator capacity for four or more years may be substituted for a college degree.
• Professional work experience with copy editing, developing, and presenting oral and written reports.
• Experience in the development, implementation, and/or evaluation of internal policies.
• Two years of full-time professional experience in the public sector is preferred.
• At least two years of relevant work experience providing training, managing projects in a fast-paced environment, and coordinating with various levels of executives/senior staff.

Additional Information:

This position is currently working a hybrid telework schedule that reports on-site in Austin. Telework schedules are subject to change based on agency policy or operational needs.

Candidates will be required to complete an assessment prior to interviewing. Only applicants who are interviewed will receive written notification of selection results. Incomplete applications will not be considered. It is highly recommended to thoroughly review Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Individuals selected for the interview will be required to provide work samples demonstrating project management, communication, and presentation skills.

Salary Note: Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of the HHSC Human Resources Manual Chapter 7.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.