Artificial Intelligence and Workflow Automation Intern

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Artificial Intelligence and Workflow Automation Intern 
Job Title: Information Technology BA I 
Agency: Health & Human Services Comm 
Department: CHIEF OPERATING OFFICER 
Posting Number: 10855 
Closing Date: 11/14/2025 
Posting Audience: Internal and External 
Occupational Category: Computer and Mathematical 
Salary Group: TEXAS-B-21 
Salary Range: $1,696.19 - $2,720.18 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Not Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Temporary 
Full Time/Part Time: Part time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 5451 N IH 35 STE D 
Other Locations:  
MOS Codes: 8846,8848,8858,14NX,15AX,16KX,181X,182X,1D7X1,255A,25B,26B,62E,681X,682X,781X,782X,CYB10,CYB11,ISM 
IT,Z Prefix 
 
 

The Office of the Chief Operating Officer (COO) is seeking an Artificial Intelligence (AI) and Workflow Automation Intern to focus on analyzing and improving business processes using Microsoft Automation Tools. This role involves identifying inefficiencies, and recommending automation solutions, collaborating and presenting to stakeholders to streamline workflow and enhance operational efficiency. The position is temporary in nature and is on-site in Austin, Texas for 15 hours per week during regular business hours.

Essential Job Functions (EJFs):

Research AI cases in public sector operations and assist with drafting and presenting AI Project Proposal Submission forms.

Collaborate with cross-functional teams to map workflows, identify workflow inefficiencies and recommend automation, gather and validate requirements with stakeholders, share insights in meetings, and refine solutions with IT and business teams based on feedback and evolving needs.

Assist in documenting process improvements, creating user guides and technical documentation, assisting with testing and user acceptance and tracking performance metrics.

Investigate user-friendly applications with PowerApps to enhance data entry, reporting, and streamline processes through interactive forms and dashboards connected to backend data sources.

Research and recommend automation technologies (e.g., RPA, AI-driven solutions).

Support the implementation of automation pilots and track performance metrics.

Assist in documenting process improvements/ SOPs for AI-enhanced dashboards and predictive maintenance tools and providing support during testing and implementation. Participate in user acceptance testing (UAT) and provide troubleshooting support as needed.

Participate in meetings to share insights, progress, and recommendations for process enhancements. Collaborate with IT and business teams to refine solutions based on feedback and evolving business needs.

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

AI tools and mapping processes.

Skill in:

Applying process improvement methodologies.

Ability to:

Analyze business processes, identify inefficiencies, provide troubleshooting support, and collaborate with stakeholders.

Create and present proposals.

Communicate technical concepts to non-technical stakeholders.

Interpret business requirements and translate them into automation solutions

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Currently pursuing or completed a degree in Business, Computer Science, or a related field. Coursework in applying AI to business processes is preferred.

Experience with process mapping, workflow analysis, and automation tools to identify inefficiencies, with a focus on using Microsoft tools.

Experience with stakeholder engagement.

Experience using Power Automate, Power Apps, Power BI, Python, SQL, and RPA tools is preferred.

Additional Information:

The position is temporary in nature and requires all work hours to be completed on-site in Austin.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.